It was March 28th when customers would begin to see their Oculus Rift VR headsets shipping, but delays have managed to decelerate the process. Buyers were not getting shipment updates days after units should have started going out. Now Oculus is finally standing up and telling us what’s going on.
Though many users have already gotten their $599 headsets, an “unexpected component shortage” is leaving others empty-handed. Here is what Oculus has to say in an email sent to customers:
We’ve been working through an unexpected component shortage, and unfortuantely, that issue has impacted the original shipping estimates for some early customers. We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12th.
Oculus CEO Brendan Iribe has also taken it to Twitter to give us a quick update on the matter:
First set of Rifts are going out slower than we orig estimated, so we’re giving free shipping for all pre-orders, including international.
— Brendan Iribe (@brendaniribe) April 2, 2016
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Your order status should be updated by April 12th. Hopefully the other orders won’t take too long to ship after that. Meanwhile, you can rest assured that Oculus will be waiving shipping fees on all orders “placed to-date”. You know, for your the trouble you had to go through. At least there’s that!