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O2 data disruption in UK causes havoc, service will be back by Friday

The data disruption is causing inconvenience for customers, but also problems like public transportation schedule issues.

Published onDecember 6, 2018

  • The United Kingdom is in the middle of a widespread O2 network outage, affecting millions of customers.
  • The outage is also causing other disruptions, such as issues with public transportation.
  • O2 and network equipment supplier Ericsson promise data service will be restored by Friday morning.

Early on Thursday morning, the O2 network experienced some issues. Unfortunately, things snowballed from there, and now millions of O2 customers throughout the U.K. have little-to-no mobile data at all, via the BBC.

Aside from being a huge inconvenience for data-hungry consumers, the O2 network outage is also causing issues for things such as public transportation and daily operations of local businesses.

O2 chief executive Mark Evans issued a joint apology with O2 network equipment supplier Ericsson over the outage. The two firms promise to have 3G data up and running by 9:30 PM GMT and 4G data restored by sometime on Friday morning.

These 16 UK cities will be the first to get 5G thanks to EE
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“I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can,” Evans said in the written apology. “We fully appreciate it’s been a poor experience and we are really sorry.”

After EE, O2 is the second-largest mobile network operator in the United Kingdom with over 25 million subscribers. The O2 network also powers services for the Sky, Tesco, Giffgaff, and Lycamobile networks, which have an additional seven million users total.

O2 says that voice services should not be affected by the outage. However, some customers are reporting voice issues as well.

Back in October, O2 had another network outage that was a trifle, by comparison, only lasting about 40 minutes.

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