Update: October 11: Samsung has now permanently discontinued Galaxy Note 7 production. The decision could cost the company as much as $17 billion in lost sales.
Original post, October 10: News just in – the Galaxy Note 7 saga could be over, at least for now, as Samsung has now issued a statement confirming it is halting all global sales and exchanges of the Galaxy Note 7. In an updated statement to the one from earlier where the company confirmed it had halted production, Samsung said:
“We are working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.We remain committed to working diligently with the CPSC, carriers and our retail partners to take all necessary steps to resolve the situation. Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase. For more information, consumers should visit samsung.com/us/note7recall or contact 1-844-365-6197.”
In particular, the company is recommending that ALL Galaxy Note 7 users should power down and return their phone, which essentially means the Galaxy Note 7 is dead. For the most fleeting of moments, the Galaxy Note 7 looked to be the perfect smartphone but a couple of weeks after its release, the trouble started and the global recall was announced.
One global recall was unprecedented but with trouble also flaring for the replacement units, a second global recall is now in short order. The result = one of the best phones of the year (with one critical flaw) is no more. Goodbye Galaxy Note 7 (and possibly the entire Galaxy Note range), it’s been a blast.
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If you have a Galaxy Note 7, we highly recommend following Samsung’s advice and returning your Galaxy Note 7 at the earliest opportunity. Once you’ve done that, there’s a few phones you can buy as a replacement – the Galaxy S7 Edge is still a great performer, the Pixel XL is hitting the market next week and of course, there’s the dreaded iPhone 7 Plus. For more options, check out these alternatives to the Galaxy Note 7.