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Nexus Protect website is live, reveals more program details

The official website for the Nexus 5X and Nexus 6P is now live, complete with a FAQ that better explains the program.

Published onOctober 1, 2015


Earlier this week Google announced two new Nexus devices, the Nexus 5X and 6P. Alongside the new phones, the Mountain View giant also unveiled a new accidental protection program called Nexus Protect. Now we are learning even more about the program, as the official website is now live – complete with a FAQ that better explains the program.

Let’s start by recapping what we learned at the Nexus event. First, Nexus Protect offers 2 years of both accidental and mechanical protection. Second, it costs $69 for the Nexus 5X and $89 for the Nexus 6P. Third, the program is exclusive to phones bought through the Google Store. Now onto some more specifics covered by the website’s FAQ.


For those that get Nexus Protect, you will be able to make an unlimited number of mechanical claims under the warranty. When it comes to accidents, however, you are limited to a total of two claims over the course of the entire 2-year protection plan. Each time a claim is accepted, you will have to pay a $79 deductible. Google says you have 90 days after an incident to make a claim, unless otherwise required by law. Of course it’s hard for Google to prove exactly when a break occurred, but still that’s something to keep in mind.

Additionally, Google’s FAQ says the Nexus Protect can be transferred with the phone if you end up selling or gifting it to someone else down the road, and you can even cancel it and receive a small refund based on the “unearned prorated price, less any claims paid up to the date of cancellation”.

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Nexus Protect isn’t for everyone, but it’s still a great option and one we are glad to see Google offering. What do you think of the new program and its terms? Worth getting? Let us know your thoughts in the comments.

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