There’s not much better at the end of the day than to relax and catch up on the latest Netflix shows. You can tap into a nearly endless well of content, and it all looks great on a crisp Samsung smart TV. Even though Samsung’s smart TVs feature a dedicated Netflix app, the two don’t always play well. Here are some tips on how to get Netflix working again on your Samsung Smart TV.
We’ll try to cover the most popular ways to fix Netflix on Samsung smart TVs here in our list. However, we can’t account for every possible error, so you may have to try more than once. Ready to get yourself back online? Let’s get to it.
Unplug your Samsung Smart TV
Well, it never hurts to give the old “turn it off, turn it back on again” method a try, right? Simply unplug your Samsung Smart TV for about two minutes and then plug it back in.
If you’re noticing that the TV freezes whenever you try to launch the Netflix app, you may want to try restarting the unit. It essentially works like a soft reset would on a smartphone. That means that all of your applications will close and your device should clear its RAM. Once again, you’ll have to unplug your Samsung smart TV for at least a minute, though you’ll also want to hold the power button for at least five seconds. After the prescribed period of time, plug your TV back in and open Netflix.
Sign out of Netflix
Another easy way to fix Netflix on your Samsung smart TV is to sign out of your account and then log back in. Better yet, you can almost put the old Konami code back into action. From the Netflix home screen, you’ll have to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Yes, we’ve tried it, and yes, it still works in 2021. If you can access your Netflix profiles, you can also use your remote to navigate to the options on the left side of your screen. From there, head down to the Get help menu, and select the log out button. You can also use this menu to restart your session or deactivate your account.
Uninstall Netflix from your Samsung smart TV
Uninstalling an app and redownloading it often works on smartphones, so it’s worth a try on your TV as well. To remove Netflix from your Samsung smart TV, press the Home button on your remote. Then navigate to the Apps tab and select the Settings cog. Now locate Netflix from your list of apps and select Delete.
In order to reinstall the app, head back to the Smart Hub screen and navigate to the magnifying glass. Search Netflix either with the keyboard or voice button and select Install.
Disable Samsung Instant On
We all love a TV that fires on all cylinders the second you hit power, but it could be the source of your woes. Samsung Instant On is a speedy feature when it works properly, though it has caused problems with select apps in the past. If you disable it, you may get your Samsung smart TV back in order simply by making it not work as hard. To do so, head to the Settings cog and enter the General section. Then find Instant On and toggle it to Off.
Other settings to check
While the first few methods usually do the trick to bring Netflix back to your Samsung smart TV, there are a few other things to check. These are standard settings rather than repair methods, so they should be squared away before you dig into the steps above.
- Make sure that your Samsung Smart TV is connected to the internet.
- Double-check your router’s settings.
- Review your Netflix streaming plan.
- Check your TV for a firmware update. You can do this from the Support section of the menu.
Reset your Smart Hub
The last method you can try if Netflix is still not working on your Samsung smart TV is to reset your Smart Hub. This is essentially the heart of your TV, so this method is on the extreme side. It will log you out of all of your apps and remove them from your TV, so you’ll have to go back and reinstall everything. You probably only want to do this as a last resort. If you’ve hit this point, here are the steps to follow:
- Press the Home button on your Samsung smart TV remote.
- Using the directional ring, head all the way to the left to the Settings tab.
- Navigate down to the Support section.
- Enter the Device Care menu.
- Choose the Self Diagnosis option.
- Use the directional ring again to select the bottom option, Reset Smart Hub.
- Enter the PIN for your TV, it should be set to the default of 0000.
- There you go, your Samsung smart TV is now reset.
Well, there you have it. Every method we can possibly think of to fix Netflix on your Samsung smart TV. Hopefully, something from this list has worked for you. If not, it might be time for a new TV.