Netflix icon on the homescreen of the HTC 10.

There you are, ready to watch season 5 of Black Mirror, and you can’t get past the sign-in screen because you forgot your password. Don’t beat yourself up — the average person reportedly has 90 online accounts, all of them requiring passwords. Unless you use a password manager, it’s easy to forget your password when you have a large number of accounts to your name.

The good news is Netflix makes it relatively easy to reset your password if you forgot it. Let’s find out together how to change your password and get back to binge-watching everything from Stranger Things to Unbreakable Kimmy Schmidt.

How to change your Netflix password on Android

Start off by launching the Netflix app. Tap the Sign In button on the top right that’s next to the Help button. Once you’re in the sign-in screen, tap the Need help? text below the Sign In button. You then get sent to a dedicated Netflix website for login help.

From here, you have three ways to reset your password: by email, text message, or voice call. Keep in mind that you must have linked a phone number to your Netflix account if you want to select the text message or voice call options.

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If you select the email option, enter the email address used for your Netflix login and tap the Email Me button. From there, check your primary inbox for an email from Netflix. Open the email and tap Reset Password. The link opens a new tab in your browser, where you can create and confirm your new password.

If you select the text message option, enter the phone number attached to your Netflix account. Tap the Text Me button and wait a few seconds for a text message that contains a verification code. Type in the verification code and hit the Verify button. After that’s done, you can create and confirm a new password.

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Finally, the voice call option lets Netflix call you with a verification code. As with the previous step, enter the phone number attached to your Netflix account and tap Call Me. Allow a few seconds for the automated phone call with a verification code to ring your phone. Once you get the code, type it in and hit Verify. Once that’s done, you’re free to create a new password.

Step-by-step instructions on how to change your Netflix password:

  1. Open the Netflix app and select Sign In on the top right.
  2. Tap Need help? below the Sign In button.
  3. Pick one of three ways to reset your password.
    1. Email
      1. Type in your email address.
      2. Tap Email Me.
      3. Check your inbox for an email from Netflix.
      4. Open the email and tap Reset Password.
    2. Text message
      1. Type in the phone number associated with your account.
      2. Tap Text Me.
      3. Wait for a text message with a verification code.
      4. Type in the verification code.
      5. Tap Verify.
    3. Voice call
      1. Type in the phone number associated with your account.
      2. Tap Call Me.
      3. Wait for an automated phone call with a verification code.
      4. Type in the verification code.
      5. Tap Verify.

How to change your Netflix password on PC/Mac/Chrome OS

The process is the same if you want to change your Netflix password on your PC or Mac. Once you land on the Netflix main page, click the Sign In red button on the top right. From there, click the Need help? link below the big red Sign In button. You then follow all of the steps listed above.

How to change your Netflix password on iOS

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The process is slightly different if you want to change your password on the iOS version of the Netflix app. When you open the Netflix app, tap the Help button on the top right. From there, tap the Recover Password option. Doing so opens a tab in Safari, where you can follow the same steps listed above.

Alternatively, you can tap the Sign In button when you first open the app. You then tap the Recover Password button below the Sign In button.

How to kick someone or remove a device from Netflix

Netflix also lets you remove remove profiles and devices from your account. They’re not necessarily related to sign-in issues related to your password, but they help in cutting out any cruft from your account.

To remove a profile, open the Netflix app and sign in. From there, select your profile and then tap More on the bottom navigation bar. You should now see all of your account’s profiles laid out horizontally at the top.

Tap Manage Profiles and tap the pencil icon above the profile name you want to delete. Tap Delete Profile, then tap Delete Profile again in the warning prompt.

Related: Pro tips: Get Netflix for free and save as much as $190 per year

As for how to remove a device, go back to the Home page in the Netflix app and tap More in the bottom navigation bar. From there, tap Account. The app will automatically open a browser tab that will take you to your account settings.

Scroll down to the Settings section and tap Sign out of all devices. You’ll get a warning that makes sure you want to sign out of all of your devices. If you’re sure, tap the blue Sign Out button and you’re done. Keep in mind that it might take up to eight hours for Netflix to sign you out of your devices.

To recap, here’s how to remove a profile on Netflix:

  1. Open the Netflix app, sign in, and select your main profile.
  2. Tap More on the bottom navigation bar.
  3. Tap Manage Profiles.
  4. Tap the pencil icon above the profile name you want to delete.
  5. Tap Delete Profile.
  6. Tap Delete Profile again once the warning prompt shows up.

And here’s how to remove a device from Netflix:

  1. Open the Netflix app.
  2. Tap More on the bottom navigation bar.
  3. Tap Account.
  4. Scroll down to the Settings section.
  5. Tap Sign out of all devices.
  6. Tap the blue Sign Out button.

Any questions? Let us know in the comments.

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