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The Surface Duo is too thin and this latest defect is proof of that

The plastic around the Surface Duo's USB-C port is breaking for some users.

Published onOctober 5, 2020

Microsoft Surface Duo USB C Port
David Imel / Android Authority
  • The plastic surrounding the Surface Duo’s USB-C port seems to be breaking for some users.
  • Some users report that the plastic cracked or broke after plugging in and using a USB-C cable.
  • One Surface Duo owner claimed that the plastic broke when they put the device in their pocket.

The Microsoft Surface Duo was a critical disappointment in terms of its software experience, but many reviewers praised the foldable device’s thin form factor. Unfortunately, it looks like this slim design may have come at a price.

Several redditors and Twitter users have reported (h/t: MS Power User) that the plastic surrounding the Surface Duo’s USB-C port is breaking. Some users noted that the break occurred when simply plugging in their USB-C cable or using the phone while it’s plugged in.

In fact, one Twitter user claimed that the plastic simply broke when they put the Surface Duo in their pocket. Check out the tweet below.

Surface Duo USB port Yi Han Twitter Han

It’s not hard to see why this is happening when you actually look at how thin the plastic is. It’s also concerning that this thin area around the USB-C port is made of plastic in the first place rather than a stronger material.

One workaround touted by a redditor was to attach a magnetic charging adapter to the Surface Duo’s USB-C port, theoretically reducing the amount of stress on the port when attaching and detaching a cable. Nevertheless, workarounds like this shouldn’t be necessary at all, especially when the device costs $1,400.

This saga also perhaps serves as more proof that Microsoft went too far in its pursuit of thinness. Between the average battery capacity, the lack of NFC, the lack of a multi-camera setup, and no wireless charging, it’s clear that the company may have sacrificed a lot in the name of design.

We’ve asked Microsoft for comment regarding the defect and for clarity on steps Surface Duo owners need to take in the event of an issue. We’ll update the article if/when they get back to us.

Next: Everything to know about Xbox Game Pass Ultimate

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