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Some LG G7 owners are reporting bootloops, but a fix is coming

The problem doesn't seem to be as widespread or as serious as previous LG bootloops...

Published onDecember 6, 2018

The back of the LG G7 ThinQ.
  • Some LG G7 users are reporting that their phones are suffering from bootloop issues.
  • Fortunately, the issue is restricted to T-Mobile users in certain European countries.
  • LG is aware and will be issuing a fix “within the next several days.”

LG is no stranger to the phenomenon of bootloops, and it looks like a few LG G7s are experiencing the issue as well.

According to threads on Reddit and XDA (h/t: PhoneArena), some European LG G7 owners reported that their phones would repeatedly try and fail to boot up. Oddly enough, it seems like the problem is restricted to T-Mobile subscribers in Europe. One redditor also posted a video of their phone boot-looping, which can be seen below.

The South Korean manufacturer has confirmed the issue to PhoneArena, saying it was indeed related to one network (which looks to be T-Mobile).

“The latest software update for the LG G7 ThinQ on a specific network in a number of European countries is preventing the phone from starting,” LG explained, adding that affected phones haven’t suffered from permanent damage.

LG G7 ThinQ camera review
LG G7 ThinQ

“In cooperation with the operator, LG will be issuing a software solution within the next several days which will allow affected customers to roll back the update and return their device to its previous state. Customers are encouraged to contact an LG call center or visit their local service center for further assistance,” the company added.

In other words, this seems like an issue with the network or the latest version of the network-approved G7 update rather than the LG hardware itself. This should be a relief for both users and the Korean brand, following a spate of more serious bootloops over the years that affected everything from the LG G4 to the Nexus 5X.

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