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LG issuing full refunds for faulty Nexus 5X devices

Some Nexus 5X units are experiencing a hardware issue causing the phone to get stuck in a boot loop. LG is now offering full refunds for affected devices.

Published onNovember 25, 2016

nexus 5x second opinion aa (2 of 12)

Back in September 2015, Google announced the Nexus 5X (along with the Nexus 6P) that was manufactured by LG. Recently, a few owners of the device have started complaining, as they have been experiencing what appears to be a hardware issue, which causes the phone to get stuck in a boot loop. Not a first for LG!

In cases like these, the normal procedure is to send the phone back to the manufacturer to get it fixed or to get a new/refurbished unit. But seeing as the Nexus 5X is out of production and that spare parts are apparently not available anymore, LG has decided to take a different approach.

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According to an email from LG sent to a few of its customers, the company is now offering refunds (of the full purchase price) for devices affected by this issue. As always, this process does take quite a bit of time, as customers will have to wait for up to four weeks to get the refund.

You can check out a part of the official email that was posted on Reddit below:

We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.

We have to say that LG is handling this situation quite well. Getting a full refund for a device you have been using for up to a year is something that I think most people could live with. However, it must be mentioned that the LG V10 has suffered bootloop issues in the past, along with the G4, so owners of those affected devices are obviously not going to be quite as happy.

Have you had any issues with your Nexus 5X? If you have, let us know in the comments below.

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