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How to cancel an Uber Eats order

The cancellation window is probably shorter than you're expecting.
By
February 22, 2024

Delivery services like Uber Eats are convenient, but sometimes to an alarming degree — it’s possible to order a meal and realize you want to cancel just moments later. Below we’ll explain when you’re allowed to cancel an Uber Eats order, and what to do when you make that decision.

QUICK ANSWER

To cancel an Uber Eats order, open the app and tap the Account icon at the bottom. From there, tap Orders, then select Cancel Order within the delivery you want to cancel. You've got a very limited time window in which to do this.


JUMP TO KEY SECTIONS

Can you cancel an Uber Eats order?

An Uber Eats courier on foot
Uber

Yes, but only if you act quickly, usually meaning within just a few minutes. If you cancel before a restaurant accepts your order, you’re guaranteed a full refund. You may qualify for a partial refund it you cancel before a delivery person picks up your food.

After your food is picked up, you’re probably out of luck. At that point the only way you’re likely to get a refund is if the order is wrong, undelivered, or missing something. This is only fair to the restaurant and the delivery person — they’ve already spent time and effort on your food.

If you’re denied a refund in that situation, you might as well accept the order and remember the lesson for next time.

How to cancel an Uber Eats order

To cancel an order:

  • Open the Uber Eats app.
  • Tap the Account icon in the bottom menu.
  • Select Orders.
  • Tap Cancel Order within the delivery you want to stop.
  • Tap Cancel Order again to confirm.