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What is Honey, and is it safe? How about other coupon extensions?
What does a free coupon really cost? Is Honey safe for your privacy? Internet commerce practically runs on coupons, coupon plugins, vouchers, and promotional codes. Several dedicated sites, platforms, and tools like Honey and InvisibleHand help you save at checkout. It’s a marketing tactic dating back to the 19th century when Asa Candler used coupons to help popularize the beverage company he bought, “distributing thousands of coupons for a complimentary glass of Coca-Cola.”
Obviously, Candler’s efforts were a success — perhaps you’ve heard of Coca-Cola. Today, there are very few e-retailers that don’t offer the chance to “apply a code” before buying something online.
Savvy users take this opportunity to do a quick Google search for an easy way to save some money. Millions of codes are available for free on many websites.
More savvy online shoppers don’t even search for coupons anymore but use a coupon plugin loaded into their browser, which automatically scans the webpage, hunts down, and, if you’re lucky, applies the best coupon code at checkout. Going one step further is offering cashback to shoppers at certain retailers via rewards programs.
It’s basically free money. Or is it?
The plugins are quick to add, easy to sign up for, and there are numerous options — Honey, InvisibleHand, PriceScout, Wikibuy, and CouponFollow, to name a few. Best of all, they’re free. As Honey gleefully declares on its website, “It’s basically free money.” Of course, numerous apps do similar things for your smartphone as well, just in case you’re shopping on your mobile device.
Who wouldn’t have one?
What is Honey, and why do people use it?
Honey is the most popular coupon Chrome plugin. Once added to your browser, it will automatically look for coupons as you browse any shopping website. Additionally, the tool will automatically apply the coupon during checkout. This makes saving money simpler than ever. The company claims its plugin works with over 30,000 online stores.
Additionally, you can add items to a “Droplist.” This tool will alert you whenever an item’s a discount shows up. The service is free to use, but it has its downsides, especially if you care about privacy.
Plugins collect your data
Once installed, these coupon plugins need to monitor every site you visit, just in case they have a coupon handy. That opens up your data — a stack of it — to these companies. That’s not strictly a nefarious act while they are tracking your actions online, as it needs to be ready to go when you’re making a purchase, but what happens to that data after?
There’s not necessarily a need to automatically assume every one of these plugins and coupon Chrome extensions is preparing to sell your data to the highest bidder. That said, the privacy policies are varied and are not reviewed by the vast majority of these companies.
Most make a point of stating that their coupon Chrome extension “does not collect any personally identifiable information” — that particular line is lifted verbatim from both InvisibleHand’s FAQs and PriceScout’s privacy notice. Honey’s privacy notice contains a familiar variation.
Your metadata is being vacuumed, across every site you visit.
These sites say they collect the URL of the site and characteristics of the product you searched, the URL of any site you visit as a result of the plugin’s recommendation, and “anonymous technical and routing information relating to your product search,” which can include your IP address — again this is from the privacy policies of both InvisibleHand and PriceScout. That’s your metadata being vacuumed, right there.
Read next: 10 best privacy apps for Android
Basically, coupon Chrome extension companies may not be storing your credit card number or email address. Still, they’ve got plenty of general information that makes you at least identifiable as part of a target audience. They can sell information like that for big bucks.
That question of “is Honey safe” may very well depend on where you want your information to be, no matter how anonymous.
Apps are even worse
The Play Store has plenty of apps devoted to you getting a small cashback on purchases or finding coupons to save money. Unfortunately, some are closer to the wild west than actual money-saving assets.
A license to 'Carry out other purposes to which you consent' is a flashing red-light.
Take Ibotta, which is pretty blatant (so much so we’re not going to link to their app). Warning bells start to go off with this line:
“We work with various partners so they can provide shopping-related services, advertising, and marketing to you.”
“You use Ibotta as your shopping companion, and we will use the information we collect from and about you in many ways to help you shop.”
It can “provide advertisements to you” and “carry out other purposes to which you consent.” On top of that, Ibotta can “anonymize or aggregate information and use and disclose it for any purpose.”
That covers anything and everything and is far worse than any plugins. These lines are big red flags few people would agree to if they understood it upfront. Apps are virtually lawless — and perhaps the reason Ibotta isn’t in Europe (the app isn’t available to me in Germany), which is much stricter data laws.
Are they all just selling my data?
Coupon and cashback sites make a commission from your purchases with them, which means selling your data is hardly necessary to stay afloat.
When a Reddit post went up that attacked Honey, claiming the plugin “sends data about the sites you visit to their servers attached to a session ID which can identify all of that data back to you,” the company’s co-founder, George Ruan, jumped on to dispute the claim. Ruan pointed out that the process is the only way of getting a coupon to you simultaneously.
“Honey makes money by getting a commission from merchants and then giving a portion of it back to our user as cashback. We DO NOT sell or share your data in any way,” he wrote.
The company makes a pretty strong attempt to prove they don’t sell your data in its terms and conditions:
“We promise not to sell ANY of your personally identifiable data. Ever. We also promise that we do not collect any data that is not necessary to save you time and money. It’s that simple.”
Other plugins like InvisibleHand make similar claims about how their service increases the chance of a sale to the vendor, and thus they make their money at the back-end. So is Honey safe for your data?
Both Honey and InvisibleHand clarify they actually may share your data with third-party websites “in such a way that no personally identifying information is disclosed or can be deciphered.”
It’s unclear what these apps might do with your anonymized data. Your name, email address, and date of birth aren’t up for grabs to third parties, but the blank-faced consumer appears to be available as part of a broader demographic.
While selling your data isn’t the sole game, accruing it to understand what works and what doesn’t makes these companies powerful.
It’s become something of a cliche that data has replaced oil as the world’s most valuable commodity, so the more data-rich your company, the more you know about your existing users, the more you know about your prospective users, and the more the data might be worth.
That was made evident in the 2016 lawsuit against Kanye West and TIDAL over the rapper’s album The Life of Pablo.
West claimed the album would only be available on TIDAL, which brought a surge of some two million new sign-ups for the streaming service. Days later, the album became available to virtually all other services.
A class-action lawsuit was eventually filed, where the plaintiff claimed the personal information TIDAL gained from two million new customers was worth $84 million.
According to the LA Times, Honey had some five million users in October 2017. While a coupon plugin and a streaming service aren’t precisely like-for-like, it gives some idea of user information value.
Your data is part of any deal
So what’s this got to do with coupon plugins?
Most of them may promise never to sell your data to third parties. They also reserve the right to forego this promise in certain situations.
Honey can disclose “personally identifiable” information to “a buyer, affiliate or another successor if Honey is involved in a merger, acquisition, divestiture, restructuring, dissolution or sale of all or a portion of its assets and User-Provided Information and Automatically Collected Information is among the assets being transferred.” And that’s what happened. PayPal bought Honey for $4B. Why? To get data!
Amazon then warned consumers that Honey is a security risk, attempting to tell people what I’ve been writing about above. Your personal information isn’t up for sale daily — just when it’s time for them to really cash in.
Consider: The best password manager apps
Is it worth it?
Ultimately, that’s a question you need to ask yourself. I would always encourage someone to try and find a coupon. I wouldn’t recommend installing a plugin or app that tracks you as aggressively as these sites do, though. Especially when you don’t need a coupon at all.
The short answer to “is Honey safe?” depends on how ok you are with sites tracking you.
Even searching for coupons might expose your information. Pretty much every website you visit — certainly every e-commerce website — tracks your info, anyways. Plenty of partnerships between companies are forged on sharing customer data. It’s not like these coupon plugins invented data foraging. What’s more, they can be a decent way to save money.
It’s the eternal struggle of the internet age: how much value do you place on privacy?
Are you still looking for ways to save? We have plenty of content to help you keep some of your hard-earned cash. Check out our lists of the best coupon apps, shopping apps, and browser extensions. Additionally, you can avoid unnecessary spending with one of our favorite budget applications.