HBO Max logo on smartphone stock photo 2
Edgar Cervantes / Android Authority

Update (2:30PM EST, 9/8/21): 

HBO Max not working for you? Unfortunately no amount of troubleshooting will help you, at least according to the latest Down Detector report. It looks like over the last hour or two the service has been intermediately having problems. In our own test we found the service still wasn’t working for us, but many recent comments indicate it is coming back for others. Stay tuned for more details.

Original story: 

HBO is the biggest premium cable and satellite TV network in the world. This success is largely due to its continuing success with original and acclaimed TV shows and movies, including massive hits like Game of Thrones, Veep, Silicon Valley, Westworld, and more recently, Watchmen, Lovecraft Country, and Mare of Eastown. Thankfully, HBO has made it easy for anyone in the US to access its content with HBO Max. It allows users to access all of HBO’s current and past TV shows and original movies, plus extra content. But what if HBO or HBO Max are not working for you?

Read more: Best HBO Max shows

The fixes are essentially the same, whether you are using the HBO Max streaming service or the HBO Max apps for Roku and Amazon Fire TV. Below we discuss a few possible fixes if HBO or HBO Max are not working for you. You can sign up for HBO Max at the link below:

HBO Max logo
HBO Max
HBO Max is your home for Warner Bros-made movies and TV shows like The Lord of the Rings, the DC Comics superheroes and more. It's also the home for new and original movies and shows available nowhere else.

Make sure you have typed in the correct login and password

For HBO users who access HBO Max at no extra cost, if you have forgotten your email or password for your TV provider, you need to contact your cable or satellite TV source directly for that info.

For HBO Max users having password or username issues, you can contact the service to send you the email address details you used to log in or reset your password. If you have subscribed to HBO Max via Hulu, you must provide the email address and password for that service.

How to fix HBO or HBO Max streaming problems at home

If you find HBO or HBO Max are not working in your home, several actions might fix those problems.

  1. If you are experiencing streaming problems at home, you might want to restart your TV, set-top box, game console, or mobile handset to see if that solves the issue.
  2. Turn off your home router for about 60 seconds and then restart it to see if that fixes the download stream.
  3. You can turn off your modem for up to 30 seconds and then restart it.
  4. You can try to reinstall the HBO Max apps on your devices.
  5. If you are still dealing with streaming issues, your wireless router may be in a poor location, and its signals are being blocked. Try moving it to an area of the home that’s more open. You might also try directly connecting the router to your smart TV, set-top box, or game console. You will need at least 3Mbps download speed to access content on HBO Now or HBO Go.
  6. On infrequent occasions, you might encounter an HDCP (High-bandwidth Digital Content Protection) error if HBO is not working and you use it on your game console or set-top box. If that’s the case, make sure all cables connecting your box to your TV are connected properly.

How to fix HBO Max problems on smartphones and tablets

If you find HBO Max is not working properly on Android and/or iOS smartphones and tablets, there are a few things you can do.

  1. If you are on a cellular network, you might find its connection speed is not enough for a good streaming experience. In that case, connecting to a Wi-Fi signal might help. You can also turn Airplane mode on and off again, which sometimes fixes connection issues. In addition, you can also turn your mobile device off and back on.
  2. You can also fix some issues by restarting the apps, and uninstalling and reinstalling them can help, too. You can also try to clear their app caches to fix issues. If you own an Android device, go into Settings> Apps & notifications, then select “HBO Max.” Then select “Storage,” then tap “Clear Storage,” and finally tap “Clear Cache.” For iPhone and iPad, tap on the Menu button in those apps and tap “Clear temporary files” on the Settings page.
  3. Finally, make sure you have the latest app version for HBO Max installed on your mobile device. You may hit a bug that’s been fixed in the most recent version of the app. Alternatively, you can uninstall and then reinstall the app on your device.

HBO or HBO Max might actually be down

While this is rare, it’s possible HBO and HBO Max are not working because they are actually just down. You might want to go to the DownDetector site to see if anyone else is having problems. It’s also possible a problem with your Internet service at home is causing the problem, in which case you will need to contact your service provider.

Read more: HBO Max review


That’s a quick look at what you could do to fix HBO and/or HBO Max.

Read more: HBO Go, HBO Max, and HBO Now – What’s the difference?