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Gmail and other Google services were down today due to a router issue (Update)

Other Google services that are affected include Drive, Docs, Sheets, Calendar, and Slides, as well as Hangouts Chat and Meet.

Published onMarch 26, 2020

Gmail app icon on the Pixel 2 XL's homescreen.

Update 2 – March 26, 2020 6:00 p.m. Eastern time – A Google spokesperson has now issued an official update on what happened with its online services today:

“Some of our users experienced a service disruption today, as a result of a significant router failure in one of our data centers in the South Eastern US, causing network congestion. As a result, Google services running in that data center were directly impacted and were unavailable until our engineers rerouted the traffic and moved those services to alternate facilities. Users in the South Eastern US may also have seen temporary difficulties in accessing a wider range of Google services due to the network congestion. For more details, please visit our status dashboard.”

Update 1 – March 26, 2020 1:08 p.m. Eastern time – Google’s Urs Hölzle just posted on Twitter that the Gmail and other outages were due to “a router failure in Atlanta” and that things should be back up to speed for everyone. He also confirmed that this issue was not related to any coronavirus-related traffic surge.

Very sorry about that! We had a router failure in Atlanta, which affected traffic routed through that region. Things should be back to normal now. Just to make sure: this wasn’t related to traffic levels or any kind of overload, our network is not stressed by Covid-19.
— Urs Hölzle (@uhoelzle) March 26, 2020

Original story – March 26, 12:55 p.m. Eastern time – If you are having issues accessing your Gmail account today, you are definitely not alone. Gmail has been down for a number of users today.

The outages were first reported on or around 11:30 a.m. Eastern time. Google’s own G Suite status update web site showed Gmail, Hangouts, Drive, Docs, Sheets, Slides and Calendar were all experiencing issues with users unable to access their services.

How to set up a Gmail account in less than two minutes
Gmail on smartphone stock photo 5

However, the latest status update from the site now shows that some users can now access those Google services once again. The rest of the affected users should be able to get access within the next hour. The site did state that “this time frame is an estimate and may change.”

So far, there’s no word on the reason for this extended outage of Gmail and other Google online services. With more people working and going to school from home during the current coronavirus outbreak crisis, this kind of outage is more than an inconvenience for many people that depend on Google’s cloud-based collaboration services.

Have you experienced issues with accessing Gmail and other Google services today?

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