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Data suggests Galaxy Note7 users aren't exchanging their devices
The Galaxy Note7 is a hot issue right now – quite literally. Due to battery-related problems, it’s been overheating and in some extreme cases, exploding. Samsung responded promptly with a global recall program, but according to Apteligent, users are still stubbornly using their Note7 devices despite all the risks.
As you can see from the figure above, the Note7 adoption rate declined briefly after the official recall announcement. The worrisome part is that the usage rate declined briefly. It actually increased in the beginning of September and sits at the same rate as it was right before the recall. Considering the fact that the Note7 reportedly blew up a man’s Jeep and set fire to a hotel room, the lack of change is concerning to say the least.
Samsung’s recall program differs from country to country, but if you bought your device before mid-September, the chances are your phone has a defective battery. If you are in the US, you can return your Note7 for a Galaxy J loaner phone or return it for the Galaxy S7 or Galaxy S7 edge. Every major carrier in the US is allowing customers to return their devices at any store for a full refund.
Samsung’s recall program differs from country to country, but if you bought your device before mid-September, the chances are your phone has a defective battery.
For Canadian consumers, it’s a similar situation. Samsung and the Government of Canada are working together to make sure all defective units are returned. You can click here to register for a new Galaxy Note7 in the official Samsung exchange program. In some European countries, Samsung will be exchanging affected Note7 units from as early as September 19th.
Samsung has already released a software update in Korea to make sure Note7 devices only charge up to 60% so that heat dissipates sufficiently. Whether you receive the update or not, we strongly advise you to turn your device off and return it at the nearest store as soon as possible. Here’s hoping that the usage rate declines in the next few days.
Have you already returned your Galaxy Note7? Leave us a comment down below and let us know!