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Here are all the ways you can contact eBay support

Need help with an order? eBay's got your back.
By
April 11, 2022

eBay can be an excellent platform for buying and selling items at a great price. But not everything works all the time perfectly. Perhaps you need to cancel an order, or a seller shipped an item differently than described. As the saying goes, if a deal seems too good to be true, it probably is. Thankfully, eBay has pretty strong policies to protect your purchases. Here’s how to contact eBay customer support to resolve any disputes.

Read more: How to track your order on eBay

QUICK ANSWER

To contact eBay, navigate the Help & Contact page on their website.


JUMP TO CONTACT METHODS

How to contact eBay on the website

eBay provides a variety of articles answering questions to common problems, which you can find by clicking Help & Contact from the top left corner.

eBay help contact
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Here, you can quickly select any recent items you need to take action on or read more about a popular help topic.

help recent order
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While this information is helpful, eBay makes it hard to find an actual phone number or email address to reach them. Like most companies nowadays, customers are directed to help pages first instead of real people. However, if you scroll to the bottom of the page and click Contact us and dig through the help section far enough, you will eventually reach options to email, chat, or call eBay or have them call you back.

contact us
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eBay will provide an estimated wait time for your convenience. The method of contact options will vary depending on your issue, so it’s best to click through to your specific problem to get the appropriate response.

Call us
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How to contact eBay on social media

Another way of getting a quick response from eBay is via social media. They have an online presence on Twitter and Facebook to respond to customers. To contact eBay help via Twitter, ask questions using the @askebay handle in a tweet or send them a direct message by tapping on the mail icon from their account. Twitter support hours are open from 6 AM to 6 PM PT every day.

ask ebay Twitter
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You can find complaints and questions available on the company’s Facebook page (@ebay). You can post on eBay’s wall or contact them through Messenger. Facebook support typically replies to messages within the hour.

eBay Facebook
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How to contact eBay in case of fraud

Seller fraud is when a seller attempts to misrepresent themselves or the products they are selling. Thankfully, eBay has zero-tolerance for fraud on its site and asks all members to report suspicious listings when they see them.

If you think you are dealing with a fraudulent seller, report it to eBay as soon as possible. To do so, navigate to Customer Service–>Buying–>Report an issue with a seller–>Take action.

report seller
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Select the option that best describes your situation and click Continue to file a report. See our guide on finding a specific seller on eBay if you have trouble tracking down their account.

Signs of seller fraud

Here are some warning signs to look out for when shopping on eBay:

  • Short duration listings: Fraudulent sellers often want to close a deal asap. The longer their listing is on eBay, the greater their chances of being caught — so be cautious when you see one-day listings. However, there are valid exceptions, such as tickets to an upcoming event.
  • Heavily discounted or sold-out items: Be cautious if a seller has lots of high-value items at suspiciously low prices or a stock of hard-to-find goods sold out everywhere else. For example, one red flag is when items are shipped from China for cheap, as it’s bound to be a knock-off. If a deal seems too good to be true, it probably is.
  • Off-eBay contact or payment: Always be careful if a seller asks for your personal details, such as an email address or phone number. They may be trying to get you to pay cash or transfer money to an overseas account, which you should never do. It is against eBay policy, and the eBay Money Back Guarantee would not cover your purchase.
  • Unsafe payment methods: eBay doesn’t allow some payment methods because the payment can’t be traced or recovered if there’s a problem. If a seller asks you to pay using a process absent from eBays accepted payments policy, do not go through with the transaction.

Where else can I get help?

If you have any questions or concerns that weren’t addressed in the previous sections, here are a couple of other places you can seek help.

eBay Community

eBay Community is a meeting point for eBay buyers and sellers to chat, ask questions, and exchange advice. You’ll find discussion boards on various topics and can start a conversation to get answers.

eBay community
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A green checkmark beside the left of a thread indicates that the question has been resolved. You can also see how many other members viewed, commented on, or liked a post from the right.

discussion board
Adam Birney / Android Authority

eBay Knowledge Base

The eBay Knowledge Base is similar to the community board but more oriented towards how sellers and business accounts can optimize their online presence. You can quickly find answers to commonly asked questions or start a discussion thread.

knowledge base
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That’s how to access all the resources at your disposal to resolve any issue you might have on eBay. If there’s a problem with an item you bought, try to work it out with the seller first. But rest assured, you can always ask eBay to step in if you need them.


Read more: How to block someone on eBay

FAQs

Can I contact eBay by email?

eBay has discontinued its “email us” button, but you can send them an email to an address for specific issues by navigating to Help & Contact–> Contact us.

Can I contact eBay by phone?

You can reach the eBay resolution center by calling (866) 348-9519 for general customer service, (866) 961-9253 for hacked accounts, or (866) 643-1607 to report fraud.