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Here are all the ways you can contact eBay support
eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel an order, you’re having trouble tracking an order, or a seller shipped the wrong item or a damaged one. Thankfully, eBay does have policies to protect your purchases. Here’s how to contact eBay customer support to resolve any disputes.
To contact eBay, navigate the Help and Contact page on their website. Select which category of problem you have to find the relevant contact information.
In the US you can also call (866) 348-9519 for general customer service, (866) 961-9253 for hacked accounts, or (866) 643-1607 to report fraud. eBay doesn't provide a direct email address for customer support. Instead, they use a contact form system to handle email inquiries.
How to contact eBay on the website
The eBay Help Center is the first point of contact for any queries or issues you might have. It includes a library of articles on topics related to buying, selling, and managing your account. The idea of course is that you can use the search bar to find solutions, saving both yourself and eBay staff some trouble.
Here, you can quickly select any recent items you need to take action on or read more about a popular help topic.
Unfortunately, eBay makes it hard to find an actual phone number or email address. Customers are directed to help pages first instead of real people. However, if you scroll to the bottom of the page, click Contact Us, and dig through the help section far enough, you’ll eventually reach options to email, chat, or call eBay, or have them call you back.
eBay provides an estimated wait time for your convenience. The method of contact will change depending on your issue, so it’s best to click through to your specific problem to get the appropriate response.
Phone support is available in various languages, and operating hours may differ based on your location. If you’re writing an email, know that eBay typically responds within 24-48 hours.
Depending on the issue, you may see an option to chat with a live agent. Note that live chat support may not be available 24/7, and again, availability may vary depending on your location.
How to contact eBay on social media
Another way of getting a quick response from eBay is via social media. To contact eBay help via X (formerly Twitter), ask questions using the @askebay handle in a tweet, or send them a direct message by tapping the mail icon from their account. @askebay support hours run from 6 AM to 6 PM Pacific time all week.
You can also submit questions or complaints via company’s Facebook page. You can post on eBay’s wall, or else contact them through Messenger. Facebook-based support typically replies to messages within the hour.
How to contact eBay in case of fraud
Seller fraud is when a seller attempts to misrepresent themselves or the products they sell. Thankfully, eBay has zero tolerance for fraud on its site and asks all members to report suspicious listings when they see them.
If you think you’re dealing with a fraudulent seller, report it to eBay as soon as possible. To do so, navigate to Customer Service > Buying > Report an issue with a seller > Take action.
Select the option that best describes your situation and click Continue to file a report. See our guide on finding a specific seller on eBay if you have trouble tracking down their account.
Signs of seller fraud
Here are some warning signs to look out for when shopping on eBay:
- Short-duration listings: Fraudulent sellers often want to close a deal ASAP. The longer their listing is on eBay, the greater their chances of being caught — so be cautious when you see one-day listings. There may be valid exceptions however, such as tickets to an upcoming event.
- Heavily discounted or sold-out items: Be cautious if a seller has many high-value items at suspiciously low prices, or a stock of hard-to-find goods sold out everywhere else. For example, one red flag is when items are shipped from China for cheap, as they’re bound to be a knock-off. If a deal seems too good to be true, it probably is.
- Off-eBay contact or payment: Always be careful if a seller asks for your personal details, such as an email address or phone number. They may be trying to get you to pay cash or transfer money to an overseas account, which you should never do. It’s against eBay policy, and the eBay Money Back Guarantee wouldn’t cover your purchase.
- Unsafe payment methods: eBay doesn’t allow some payment methods because the payment can’t be traced or recovered if there’s a problem. Don’t proceed with a transaction if a seller asks you to pay using a process absent from eBay’s accepted payments policy.
Where else can I get help?
If you have any questions or concerns not addressed in the previous sections, here are some other places to seek help.
eBay Community is a meeting point for eBay buyers and sellers to chat, ask questions, and exchange advice. You’ll find discussion boards on various topics, and you can start a conversation to get answers.
A green checkmark in a thread indicates that a question has been resolved. You can also see how many other members have viewed, commented on, or liked a post.
eBay Knowledge Base
The eBay Knowledge Base is similar to the community board but more oriented toward how sellers and business accounts can optimize their online presence. You can quickly find answers to commonly asked questions or start a discussion thread.
That’s how to access all the resources at your disposal to resolve any issue you might have on eBay. If there’s a problem with an item you bought, try to work it out with the seller first. But rest assured, you can always ask eBay to step in if needed.
In the US you can reach the eBay resolution center by calling (866) 348-9519 for general customer service, (866) 961-9253 for hacked accounts, or (866) 643-1607 to report fraud.