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Here are all the ways you can contact eBay support

Need help with an order? eBay's got your back.
May 1, 2023
eBay stock photo 4
Edgar Cervantes / Android Authority

eBay can be an excellent platform for buying and selling items at a great price. But sometimes, things don’t go so smoothly. Perhaps you need to cancel an order, are having trouble tracking an order, or a seller shipped an item differently than described. As the saying goes, if a deal seems too good to be true, it probably is. Thankfully, eBay has pretty strong policies to protect your purchases. Here’s how to contact eBay customer support to resolve any disputes.


To contact eBay, navigate the Help & Contact page on their website. Select which category of problem you have to find the relevant contact information.

You can also call (866) 348-9519 for general customer service, (866) 961-9253 for hacked accounts, or (866) 643-1607 to report fraud. eBay does not provide a direct email address for customer support. Instead, they use a contact form system to handle email inquiries.


How to contact eBay on the website

The eBay Help Center is the first point of contact for any queries or issues you may have. It is a library of articles that covers numerous topics related to buying, selling, and managing your account. You can use the search bar to find explanations and solutions to common issues.

eBay help contact
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Here, you can quickly select any recent items you need to take action on or read more about a popular help topic.

help recent order
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While this information is helpful, eBay makes it hard to find an actual phone number or email address to reach them. Like most companies nowadays, customers are directed to help pages first instead of real people. However, if you scroll to the bottom of the page, click Contact Us, and dig through the help section far enough, you will eventually reach options to email, chat, or call eBay or have them call you back.

contact us
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eBay will provide an estimated wait time for your convenience. The method of contact options will vary depending on your issue, so it’s best to click through to your specific problem to get the appropriate response.

Call us
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Phone support is available in various languages, and the operating hours may differ based on your location. If writing an email, know that eBay typically responds within 24-48 hours.

Depending on the issue, you may see an option to chat with a live agent from the list of contact options. Note that live chat support may not be available 24/7, and the availability may vary depending on your location.

How to contact eBay on social media

Another way of getting a quick response from eBay is via social media. They have an online presence on Twitter and Facebook to respond to customers. To contact eBay help via Twitter, ask questions using the @askebay handle in a tweet, or send them a direct message by tapping the mail icon from their account. Twitter support hours are open daily from 6 AM to 6 PM PT.

ask ebay Twitter
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You can find complaints and questions available on the company’s Facebook page (@ebay). You can post on eBay’s wall or contact them through Messenger. Facebook support typically replies to messages within the hour.

eBay Facebook
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How to contact eBay in case of fraud

Seller fraud is when a seller attempts to misrepresent themselves or the products they sell. Thankfully, eBay has zero tolerance for fraud on its site and asks all members to report suspicious listings when they see them.

If you think you are dealing with a fraudulent seller, report it to eBay as soon as possible. To do so, navigate to Customer Service–>Buying–>Report an issue with a seller–>Take action.

report seller
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Select the option that best describes your situation and click Continue to file a report. See our guide on finding a specific seller on eBay if you have trouble tracking down their account.

Signs of seller fraud

Here are some warning signs to look out for when shopping on eBay:

  • Short-duration listings: Fraudulent sellers often want to close a deal asap. The longer their listing is on eBay, the greater their chances of being caught — so be cautious when you see one-day listings. However, there are valid exceptions, such as tickets to an upcoming event.
  • Heavily discounted or sold-out items: Be cautious if a seller has many high-value items at suspiciously low prices or a stock of hard-to-find goods sold out everywhere else. For example, one red flag is when items are shipped from China for cheap, as it’s bound to be a knock-off. If a deal seems too good to be true, it probably is.
  • Off-eBay contact or payment: Always be careful if a seller asks for your personal details, such as an email address or phone number. They may be trying to get you to pay cash or transfer money to an overseas account, which you should never do. It is against eBay policy, and the eBay Money Back Guarantee would not cover your purchase.
  • Unsafe payment methods: eBay doesn’t allow some payment methods because the payment can’t be traced or recovered if there’s a problem. Do not proceed with the transaction if a seller asks you to pay using a process absent from eBay’s accepted payments policy.

Where else can I get help?

If you have any questions or concerns not addressed in the previous sections, here are some other places to seek help.

eBay Community

eBay Community is a meeting point for eBay buyers and sellers to chat, ask questions, and exchange advice. You’ll find discussion boards on various topics and can start a conversation to get answers.

eBay community
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A green checkmark beside the left of a thread indicates that the question has been resolved. You can also see how many other members viewed, commented on, or liked a post from the right.

discussion board
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eBay Knowledge Base

The eBay Knowledge Base is similar to the community board but more oriented toward how sellers and business accounts can optimize their online presence. You can quickly find answers to commonly asked questions or start a discussion thread.

knowledge base
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That’s how to access all the resources at your disposal to resolve any issue you might have on eBay. If there’s a problem with an item you bought, try to work it out with the seller first. But rest assured, you can always ask eBay to step in if needed.


You can reach the eBay resolution center by calling (866) 348-9519 for general customer service, (866) 961-9253 for hacked accounts, or (866) 643-1607 to report fraud.

eBay does not provide a direct email address for customer support. Instead, they use a contact form system to handle email inquiries. Visit the eBay help center to learn more.

To contact eBay directly about a problem, visit the eBay Help Center and select the relevant issue, then follow the prompts for further assistance.

To contact eBay Seller Support, log into your eBay account, visit the Seller Help Center and choose the appropriate topic for your inquiry to access various contact options.