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Carphone Warehouse offers customers £25 credit for Galaxy Note 7 delays

Following Samsung's global sales halt on the Galaxy Note 7, the UK's Carphone Warehouse will be issuing £25 credit to customers who pre-ordered the phone.

Published onSeptember 2, 2016

samsung galaxy note 7 unboxing aa (16 of 27)

You’ve probably heard that Samsung is recalling its new Galaxy Note 7 handsets by now, due to an issue related to potentially dangerous batteries. As a result, pre-order shipments and store stock is going to be delayed around the world while Samsung replaces handsets. If you happened to pre-order a Note 7 from the UK’s Carphone Warehouse, the company will credit your account with £25 for the inconvenience.

Unfortunately, the Carphone Warehouse doesn’t give any indication about when Galaxy Note 7 shipments and sales will recommence in the country, as this will all depend on how long it takes Samsung to address the issue and begin re-filling its supply chains. Carphone Warehouse customers who don’t want to wait or have been put off their purchase can contact the company to cancel their order.

Carphone Warehouse Note 7 compensation
The UK isn’t the only country affected by a halt to Galaxy Note 7 sales. In the US, Verizon has announced that it is delaying shipments of the Note 7 until September 7th. Samsung has stated that it is suspending handset sales worldwide while it investigates and takes action on the malfunction. It’s likely that other retailers will make their own announcements and may offer similar compensations seems soon.

Galaxy Note 7 recall: what you need to know (Note 7 officially discontinued)

With rival smartphone launches from LG and Apple right around the corner, this development has come at a particularly bad time for Samsung. But at least the company is taking consumer safety seriously enough to put a full brake on sales until the problem is fully understood.

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