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COVID-19: Best Buy confirms store closures, curbside deliveries

Best Buy has confirmed that its physical stores are closed to the public, but it has an alternative service up its sleeve.

Published onMarch 23, 2020

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The COVID-19 pandemic is sweeping the US in a big way, and we’ve already seen the likes of Samsung close their physical stores. Now, Best Buy has confirmed that it’ll be closing its physical stores from March 23.

Best Buy announced the news in a statement on its website, but noted that it will offer a “contactless curbside service” instead. So what does that entail, then?

“Rather than ask you to come into our stores, any items you order on or the Best Buy app will be delivered to your car curbside,” the company explained.

“If, for any reason, you didn’t order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car.”

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Best Buy says the curbside service extends to product returns and exchanges too, but says it’s halted recycling and trade-in services for now.

These aren’t the only changes coming to the store chain, as it’s suspended scheduled installations of large products like TVs, washing machines, and refrigerators. Instead, the firm will offer doorstep delivery and you’ll need to get the product inside yourself.

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