Android Auto problems and how to fix them

Android Auto is one of the best apps you can get for your car. It’s already available on your Android phone, and if your car supports it, you have a quick way to access Google Maps and music apps, make and receive calls, and reply to messages (with your voice) while you’re out and about. Android Auto makes life much easier on the road, when it works. Unfortunately, one of the most common phone problems users complain about has to do with Android Auto. Here’s a look at some Android Auto problems and how to fix them.

Editor’s note: Some of these steps were assembled using a Google Pixel 7 running Android 13. Some steps might be different depending on your hardware and software.

Does my phone, stereo, or car support Android Auto?

Let’s start with the basics. Not all phones, cars, or stereos support Android Auto. There are also location restrictions, so you won’t be able to use Android Auto from unsupported countries.

Android Auto requires that your phone runs at least Android 8.0 and has data access, and that’s for a wired connection. Those wanting to use Android Auto wirelessly will need an active data plan, 5GHz Wi-Fi support, and at least Android 11. There are some exceptions. Google and Samsung phones can get away with Android 10. Samsung Galaxy S8, Galaxy S8 Plus, and Note 8 handsets can do with Android 9.0.

You can download the app from the Google Play Store. For any phone with Android 10 or newer, Android Auto is already baked into your phone’s Settings menu.

Let’s move on to cars and stereos. You can check the car and third-party stereo compatibility on Google’s official list. The list of vehicles shows the oldest model that supports Android Auto, and it’s safe to assume that recent cars from these manufacturers support the service. Most recent releases also support Android Auto Wireless. But it’s best to check with the seller first to ensure the vehicle you are interested in supports the service.

Unfortunately, if the car or stereo doesn’t support Android Auto, you won’t be able to use it on just your phone. Google removed the Android Auto for phone screens feature with Android 12. You can still download and install the app on older devices. But with any phone running Android 12, you will have to rely on the Google Assistant Driving mode.

Android Auto availability also depends on your location. The app is available in 46 countries, and not all of them support Google Assistant while using Android Auto. You can find the complete list of supported countries here. Scroll down to the FAQ and look for Is the Android Auto app available in my country?

Similarly, if you live in an unsupported country, there isn’t much you can do other than wait (very patiently).

The classic solution of turning it off and back on!

It’s one of the most common troubleshooting tips: restart it! I’ve found the same applies to Android Auto not working. First, try unplugging your phone and plugging it back in. This often fixes the problem. If that doesn’t work, turn the phone off and back. Lastly, you can try turning the car off and on again, which I’ve had to do a few times.

How to restart your Android phone:

1. Press the power and volume up buttons simultaneously.
2. Tap on Restart.

Android Auto is not working on recently purchased phones

Phone makers make it easy to transfer files, apps, and settings from an old phone to a new device with apps like OnePlus Switch, Samsung Smart Switch, and more. Users say that using these methods to set up their new phones often causes problems with Android Auto. There are a couple of solutions we can recommend.

Uninstall and update the Android Auto app:

1. Open the Google Play Store.
2. Search for Android Auto.
3. Tap on the Android Auto app page.
4. Hit the Uninstall button and confirm the action by tapping on Uninstall again. Let the process finish.
5. Tap on Update.
6. Try using Android Auto again.

Clear the Android Auto app cache and storage:

1. Open the Settings app.
2. Go into Apps.
3. Tap on See all apps.
4. Find and select Android Auto. In some devices, the app is moved to the system and might appear as com.google.android.projection.gearhead.
5. Go into Storage & cache.
6. Tap on Clear storage and Clear cache.

Check Android Auto app settings

The Android Auto app has various settings that might be deactivated, which can stop the app from working when connected to a car.

Check the Android Auto settings are correct:

1. Open the Settings app.
2. Go into Connected devices.
3. Tap on Connection preferences.
4. Hit Android Auto.
5. Select Start Android automatically and pick Always.
6. Toggle on Start Android Auto while locked.
7. Enable Wireless Android Auto if your car and phone support it. If it doesn’t, or you want to use a wired connection, disable this setting instead.
8. Tap on Previously connected cars at the top of the settings and ensure your vehicle isn’t accidentally on the Rejected cars list. Enable Add new cars to Android Auto. However, in some cases, if you plan to use the same car every time, users say that disabling this setting helps fix connection problems.

Android Auto problems with the USB cable

A lot of Android Auto connection problems occur because of a faulty cable. If you see frequent disconnections or Android Auto isn’t loading at all, the cable might be the problem.

Potential solutions:

• Google recommends using a cable under 1 meter (3 feet) long. It’s also best to use the cable that comes with the phone. If you use a third-party cable, make sure it is USB-IF certified.
• Check the cable to see if it works with another phone or car. If not, it’s likely a faulty cable that you will need to replace.
• A March 2022 Android Auto update (version 7.5.121104) added a USB startup diagnostics tool to tell you if you are using a suitable cable. After connecting the phone to your car, open the Android Auto Settings, tap on Connection help, and go to USB startup diagnostic.
• It could be a settings issue. The phone should automatically recognize when you are trying to use Android Auto. If it only charges the phone when you plug it into your car, open the notification drawer. Tap on USB settings and select Data transfer/Android Auto.

Problems with Android Auto Wireless

You don’t have to worry about carrying a cable around if your car supports Android Auto Wireless (check with your car manufacturer). However, plenty of users face problems with connecting to the wireless feature.

Make sure Bluetooth is enabled:

1. Open the Settings app.
2. Go into Connected devices.
3. Select Connection preferences.
4. Hit Bluetooth.
5. Toggle Use Bluetooth on.

If you are facing problems with Android Auto Wireless, users say that setting up a wired connection first seems to do the trick. Plug the phone in with a cable and set up Android Auto. Once the connection is established, Android Auto should work the next time wirelessly. Turn off your car, unplug the phone, and try to use Android Auto Wireless.

Blurry, pixelated, or blank screen

Some users say that while Android Auto seems to connect and the Google Assistant works as expected, they see a blurry, pixelated, or blank screen.

How to increase the Android Auto video resolution:

1. Open the Android Auto app.
2. Scroll to the bottom and tap on the Version section to display the Version and permission info.
3. Tap on this section multiple times continuously.
4. You’ll be asked if you want to allow development settings. Hit OK.
5. Tap on the three-dot menu icon in the top-right corner.
6. Open Developer settings.
7. Go to Video resolution.
8. Set the resolution to the highest option available.

Fixed/known Android Auto problems

With a mix and match of phones, cars, and third-party stereos, it’s difficult to pinpoint what is causing Android Auto problems and offer solutions beyond general troubleshooting. Google continuously updates Android Auto and fixes issues as they come up. You should also report any problems you face to let Google know.

Recent fixed problems (May 2023):

• Split screen not working.
• Weather info not available on Coolwalk.
• “Searching for GPS” error when using Google Maps.
• The screen turns dark after saying, “Hey, Google.”
• Amazon Music playing the wrong songs.
• Inability to scroll or navigate within Android Auto.
• Android Auto using the phone speaker instead of the car’s, for calls.
• When using Pixel 7 devices, you might get an “App isn’t compatible” error message.

Known issues:

• Can’t send messages through Telegram.
• Samsung Galaxy S23 Ultra users see a “USB device not supported” error message.
• Android Auto is having problems with the drop pin within Google Maps.
• WhatsApp users are having trouble seeing a contact’s number.
• Google Assistant keeps saying it needs you to “allow personal results in this car.”
• Assistant not reading incoming messages.
• Random disconnections on Pixel 7 devices.
• Android Auto not connecting with MIUI 13 phones.
• Volkswagen users can’t connect to the Samsung Galaxy S22 Ultra.
• Android Auto not connecting with the Xiaomi 11t Pro.

How to send feedback/bug reports:

Open the Android Auto settings page and tap on the three vertical dots at the top right corner. Go to Help and feedback > Send feedback. You can also post your problems on the Android Auto community page.

FAQs