Japanese carrier warns customers about Snapdragon 810’s overheating issues

by: Andrew GrushJune 10, 2015
1.7K

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The Snapdragon 810 overheats. No, the Snapdragon 810 doesn’t overheat. Yes, it does. No, it doesn’t. This back and forth dance has been going on for a long time now. There’s still a lot of controversy over the Snapdragon 810, but it seems that most of the overheating issues have been resolved at this stage — even if processor throttling is likely involved in order to keep the chip cool.

NTT DoCoMo’s warning isn’t proof of overheating, but more likely proof of how a bad reputation is hard to shake.

Just when you thought that the Snapdragon 810 drama was over, however, Japanese carrier NTT DoCoMo has decided to push the issue with a new warning poster. The poster was discovered at a NTT DoCoMo shop in Japan and warns about potential overheating issues for three Snapdragon 810-touting devices: the Sony Xperia Z4, the Sharp Aquos Zeta, and the Fujitsu Arrows NX.

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The poster advises customers to do the following to prevent overheating and prolong the phone’s life:

  • Periodically shut down the phone.
  • Keep the phone off completely while charging.
  • Regularly back up data on the phone.
  • Reduce reliance on the phone by using a tablet or a PC when possible.

Not exactly a major vote of confidence in the Snapdragon 810 chipset. Honestly, NTT DoCoMo’s warning isn’t proof of overheating, but more likely proof of how a bad reputation is hard to shake. Whether the Snapdragon 810 is as bad as some have claimed doesn’t even matter anymore, the damage is done. Thankfully the Snapdragon 808 doesn’t seem to have the same negative heat-related reports, and here’s to hoping Qualcomm’s next generation of chips don’t run into the same issues (perceived or real).

Not exactly a major vote of confidence in the Snapdragon 810 chipset.

As for NTT DoCoMo’s warning? In actuality, the carrier is probably just protecting itself in the event something does go wrong, but such warnings certainly won’t help the carrier’s sales for these three phones. If NTT DoCoMo really thought that had a massive issue on their hands, odds are they’d recall the devices.

What do you think about the Qualcomm Snapdragon 810 drama that has unfolded this year? How do you feel about Qualcomm after the fiasco? Let us know your thoughts in the comments.

  • Kimberly

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    • Cole C

      Really?? Stfu

      • Hunt3R

        Dude..Don’t even bother.. Fukin low life scumbags..

      • jasonlowr

        He/she has been posting the same spam on every mother fucking post.

  • retrospooty

    Can we get over this “It overheats, it doesn’t overheat” nonsense? Clearly the chip runs way too hot when fully utilized. OEM’s are implementing throttling measures to avoid the issue, but throttling is not “not overheating” throttling is a method to avoid the problem.

  • Jack Jennings

    Hahahaaa….I love that final solution. Just don’t use the phone at all! Sorted.

  • Flip Jumpman

    So does it overheat, yes or no?

  • Abhinav Singh

    i was so ready to sell my iphone 6 and get a htc one m9 but changed my mind becuase of snapdragon 810

  • TeeJay1100

    Dang, the Z4 overheating also? And it’s not even released in the US yet. It’s over before they even sell the phone in the United States! Qualcomm dropped the ball this year. But why are OEM’s still using this chip for their flagship’s is what I wanna know? The 808 is well able.

    • TEKKU

      Hah guess what?? The old intel processor also heats up in my Zenfone 5

      and it reaches 51 degrees and people didn’t even complain in Intel

  • Redemmed

    I think Qualcomm has struggled to using Arm designs as opposed to there own. I know they next Karit will rock like Samsung’s 7serries chips

  • Siyam Hossain

    The problem is they are just increasing cores which isn’t necessary. My pc processor is quad core, so why do i need an octa core processor in my phone? They need to increase the single core performance. Like iphone has a dual core processor bt performs as well as snapdragon 810 processor. They need to stop the core race and improve performance. That is the only solution.

    • Karly Johnston

      Using a big.LITTLE architecture is not the problem. It is using the A57 paired with the power hungry Adreno 430.

  • W.Sid

    Sooo i’ve been thinking about upgrading my gs4 to the xperia z3+(z4). Is the overheating really that big of an issue? Should i consider another phone? As I don’t like LG’s UI and i wanna get away from samsung. Had high expectations for HTC but i’m disappointed with the M9.

  • Amazing, it’s like committing hara kiri :p