6 problems with the LG V10 and how to fix them

by: Ankit BanerjeeJanuary 13, 2016

LG’s new V series of smartphones is the company’s latest attempt to capture the premium smartphone market. The first offering in the series, the LG V10, features a beautiful design, a durable body, gorgeous display, high-end specifications, and a fantastic camera experience, along with a second screen experience that is quite unique. Overall, the LG V10 makes for a very compelling flagship option, especially for those that expected more from the LG G4.

However, as is the case with any current generation smartphone or tablet, the LG V10 is not without its issues. Which is why, we’ve rounded up some of the common problems that LG V10 owners face, and offer potential solutions on how to fix them.

Disclaimer: The LG V10 is one of the best flagship smartphones of 2015, and it is more than likely that you won’t come across any of the problems mentioned below. 

Problem #1 – Screen flickering

LG V10 Hands On-22

Quite a few users have found their device displays to flicker intermittently while using the phone. The screen will dim, like just before it turns off, and then brighten once again.

Potential solutions:

  • Oddly enough, some users have found the Paypal application to be causing this problem. If you have the Paypal app installed, remove it to see if the problem goes away. Hopefully, a future update of the app will address this issue, and you can install it once again at that time.
  • If you find the Paypal app to not be at fault, another rogue application may be the cause of concern. Boot the device into Safe Mode (you can find the instructions on how to do so below) and see if this issue occurs. If it doesn’t, a recently installed third party application is the problem. Uninstall any apps that were installed just before the issue showed up, and see if that fixes it.

Problem #2 – Protective case stops fingerprint sensor from working properly

LG V10 Hands On-29

The fingerprint scanner of the LG V10 is otherwise accurate, but users have found the accuracy to drop dramatically when there is a case on, or that the scanner stops working entirely.

Potential solutions:

  • This is a problem that has been acknowledged by LG, and improvements to the fingerperint scanner will be made available in a future software update. Basically, the problem now is that contact with the metal sides is necessary when using the scanner to have it work properly. Taking off the case makes the scanner work properly again.
  • Some users have found the setting up the fingerprint scanner again, this time with the case, helps a little bit.

Problem #3 – Icon at the top left of the screen stops working

LG V10 Hands On-28

Many users have found that the icon at the top right corner of the screen, such as the back arrow or the three dot menu button, stops working after a while, regardless of which app they are in.

Potential solutions:

  • This is another well known problem, and seems to be caused by the Facebook Messenger application. Users have found that uninstalling the app solves the issue right away. Hopefully, a future update of the app will address this problem.
  • If you find the FB Messenger app to not be at fault, another rogue app may be the cause for concern. Boot the device into Safe Mode and see if the issue persists. If it doesn’t, remove any recent applications you may have installed before the issue showed up, and see if that fixes it.

Problem #4 – Device automatically switching from Wi-Fi to Cellular networks

LG V10 Hands On-4

Many users have found their devices automatically switching to cellular network connectivity for data while being connected to Wi-Fi. The device makes the switch because it assumes the signal strength of the cell network is better.

Potential solutions:

  • This seems to be an issue with the smart network switch settings. You can go into Settings – Wi-Fi settings – Advanced and turn off settings like “Avoid bad Wi-Fi connections,” or “automatically switch to mobile data.”
  • Unfortunately, some users found this to be a hardware issue, and had to pick up a replacement device, with the new phone not suffering from the same problem, so that may be the best solution for you.

LG V10 videos

Problem #5 – Screen not waking after calls

LG V10 Hands On-7

Many users have found the device display to remain turned off after a call, making it difficult to end a call, or access anything else on the phone while on a call.

Potential solutions:

  • This seems to be a problem with the proximity sensor, and is generally faced by users that use generic screen guards, especially of the tempered glass variety. Screen guards made specifically for the LG V10 come with an L shaped cut at the top that keep the proximity sensor uncovered, and using this helps avoid the problem.
  • You can also check if there is a problem with the proximity sensor itself. Download an app like Aida64 from the Google Play Store. Go to the Sensors section and look for the Proximity sensor. Hold your hand over the sensor, and the value should switch between 5 cm and 0 cm for far and near respectively.
  • A rogue app may also be the cause of concern. Boot the device into Safe Mode and see if the issue persists. If it doesn’t, uninstall any apps that you may have downloaded before the problem started, and see if that fixes it.

Problem #6 – Connectivity issues

LG V10 Hands On-24

As is the case with any new device, you may find yourself facing some connectivity issues with Bluetooth and Wi-Fi. Bluetooth issues seem to be especially prominent with the LG V10.

Potential solutions:

Wi-Fi issues

  • Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
  • Go to Settings – Power saving and ensure that this option is turned off.
  • Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
  • Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
  • Make sure the router firmware is up to date.
  • Make sure the applications and software on the device are up to date.
  • Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.

Bluetooth issues

  • With issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections.
  • Ensure that you are not missing a vital part of the connection process.
  • Go to Settings – Bluetooth and ensure nothing needs changing
  • Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
  • When it comes to issues with multiple device connection, only a future update will be able to address this problem.

Guides: Soft reset, Hard reset, Wipe cache partition, and hardware control mode

LG V10 Hands On-31

Soft reset

  • When the screen is not responsive, press and hold the power button for 10 seconds, until the device restarts.
  • Alternately, you can also pull the battery to shut down the phone.

Hard reset

  • Turn the device off.
  • Press and hold the power button and the volume down key simultaneously, and when the LG logo is displayed, release only the power button, and then immediately press the power button again, and wait till the factory reset menu comes up.
  • Press the power button to continue, or the volume keys to cancel.

Booting into Safe Mode

  • Turn off the phone and restart it. When the LG logo appears, press and hold the volume down key until you see the home screen, which should take it into Safe Mode.
  • When the phone is on, press and hold the power button till the shutdown options appear. Press and hold the “Power off” option till a confirmation pops up and tap OK. This will boot the device into Safe Mode.

Hardware control mode

If the display of the phone is broken or damaged, you can still perform some basic functions using the hardware buttons.

  • Turn off the phone.
  • Press and hold the power button and both volume keys together for more than 10 seconds to enable the hardware key control mode.
  • Press the volume keys to scroll to the option you want, and press the power button to confirm.
  • To answer a call, you can now press both volume keys at the same time to do so.
  • to end a call, press the power button during the call.
  • To stop the alarm, press and hold the volume keys together when the alarm rings.

So there you have it for this roundup of the common problems that LG V10 owners face, and potential solutions on how to fix them. We will continue to keep this list updated, so if there are any other issues you may have across, do mention it in the comments section below.

>> Talk more about the LG V10 in our forums

However, if you are planning to pick up the LG V10, don’t let these problems change your mind. Most of these issues are software-based, and future updates will likely address them. The LG V10 is still one of the best Android smartphones out there, and if you are looking for features like durability and a great camera, this smartphone is certainly a great choice.

  • Daggett Beaver

    Most of the “6 problems” articles should be entitled “6 reasons not to buy the first phones hot off the assembly line when a new model ships”.

  • Jesus Morin

    Don’t hate m8

  • andilla

    So it’s a good sign that I don’t have any of these problems right? This phone is awesome!

    One issue that I was hoping this article would address is that notifications on the 2nd screen don’t stay on the screen long enough. Got an answer for that AA?

    • PC_Tool

      They really should have given us a setting to adjust the length those notifications stay on.

    • Anna

      I had the same problem where if I had my phone on for too many days, only the time and not the date, or weather, or notifications will show on the second screen. Just power off and restart and all the notifications will come back up on the second screen. Hope this will work for you.

  • Vast

    I’ve found that the problem with the top left portion of the screen is solved pretty easily with powering off the phone, I’m not sure what the cause of it is but at least it works.
    I don’t know if it’s just me but my phone only has that problem towards the end of my day (around 6-8) and as cliche as it sounds, restarting the phone instantly fixes the problem.

  • Bayside

    I’ve had this phone since the day it came out for AT&T and the only issue I had was the fingerprint w/ case and that was solved by not using a case! Phone doesn’t need one…only issue I really have is sometimes the screen won’t wake up for a period of say 5-10 secs when trying to push the back button, I think double tapping screen has no response either

    • trob6969

      Yeah, i bought the verizon V10 and the only problem I had was the fingerprint scanner not working when a case was on the phone. However, i read that if you re-register your fingerprints with the case already on the phone the problem would be solved. Of course I didn’t believe that but tried it anyway and to my surprise it DID fix the problem. Now the V10’s fingerprint scanner works 100% of the time with or without the protective case on the phone.

    • Jake2theByas

      I have it also for AT&T. I know they had an update about a month ago and i thought it addressed the fingerprint issue. i found also if you squeeze the sides with a case on it works like a charm.

    • Iz Zoo

      I get the double tap thing sometimes too.


    another way to fix these problems: Don’t buy this phone with a terrible android skin! or… Don’t buy this phone! Don’t buy a phone just because the camera is good, software and updates matter too. Because of this terrible skin and software implementation (from LG), this gives consumers a poor experience. DON’T BUY THIS PHONE!

    • Jeremy R

      The phone is a good phone and the skin is better than samsung so I don’t even want to hear it we get your an Apple or pure Android guy but that doesn’t mean not to tell people to buy a phone just because it has a bad skin of Android which can get fixed in later patches also it has the best camera on the market hands down it can be like a camera actual one. So that’s a thumbs up from me

      • Iz Zoo

        Yea I came from a note4 and that was really laggy. That’s why I switched to the v10. This phone seems to be really smooth and fast.

    • Jake2theByas

      I own this phone and it is truly a great phone. I feel LG has done a great job in making this phone. BUY THIS PHONE!!

    • boredatwork

      I don’t know just how many phones you’ve used but I’ve used the Nexus 6P and the note5 and i can tell you now there are some points those phones can’t even compete with the V10. The camera is just a bonus with the v10, the snapdragon 808 can compete with the 810soc that’s in those phones and updates are quite a breeze. If you have the skin so much then get a launcher that can satisfy your nitpickin’ taste. I suggest using this phone before ranting out baseless observations.

  • Fallon Nichole

    I haven’t had any of these problems either. The only things bothering me are 1: the way the time reads on the lock screen, 2: even after setting specific notification sounds for certain contacts the general notification sound still plays for everyone and everything… other than that I’m happy.

  • MelquanKatz .

    My only gripe is I can’t use Android file transfer. I don’t like LG bridge. Anyone know how to fix it?

  • vahdyx

    Font size was my gripe.

    • Saint_Anger

      Accessibility ,vision , change Font size if you like

      • vahdyx

        Did that doesn’t work. It’s applied on a system level.

  • MannyLegacy

    I’m so Glad I saw this article. The Dead space on the screen was annoying the Eff out of me. Rebooting was my solution, but I un-installed the Messenger yesterday and then re-installed and now it seems to be fine. Only time will tell I guess.

  • Flowingwind

    I had the LG V10 (T-Mobile) since launch. The only problem I have is waiting for Android 6.0. ;)

    • Braden Dodge

      I had a G4 as an insurance replacement to my G3 (what a DOWNgrade that was) >;( and it was acting super funky plus i HATE how Google locked down Marshmallow. It’s starting to be like iOS. I was able to fix most of the issues…by forcibly downgrading it to Lollipop. So just saying, that “upgrade” you’re waiting for might not be all that great….that’s why I got this phone in the first place, it ships with 5.1, so if I get another annoyingly mandatory AT&T automatic upgrade to 6, and it sucks like it did on the G4, I can use the factory recovery to take it back to 5.1.

  • David Gutierrez

    Screen stayed off after called ended, I removed a few apps that I installed and it fixed the problem.

  • Menobastian

    It took a while but I also noticed that PayPal was causing the random dimming on my phone. Does anyone know if this issue has been resolved? I really love the PayPal app and want to use it again but I can’t stand that annoying dimming.

  • Bayside

    Got the phone Day One and its pretty much been solid since…except my fingerprint scanner has been buggy past few weeks, not wanting to work. Went to go redo the prints on file today and it won’t read my finger, it did get to 11% some how when my finger was under my shirt as I was trying to clean the damn button though! LOL. Not a big deal since I can always use pattern but def not good reliability wise, may look in another direction for my next phone

  • Cameron Scott

    I have an issue that isn’t mentioned! My calls keep dropping even though I have all my bars! They sent me another new phone and ir does the same thing! Is rhis something I can fix?

    • Zak Jones

      Turn volte off. They are currently still testing and calls will drop frequently

  • Kanishka Ray

    I have some issues with Bluetooth connectivity. Lots of dropouts/pauses/static. Resetting the connection doesn’t seem to help.

  • Kara Green

    I am having blue tooth connectivity issues in my car and to my sound bar in my house. The sound becomes distorted. Any suggestions?

  • drewski1962

    I just got my phone today and cannot call or text. The bars are all showing a good connection. I can use the internet, but I cannot call out!!! Any advice?

  • Andrew reilly

    The 6.0 update ruined my phone! Battery is awful, Bluetooth only holds connection for a max of 2 minutes, and my phone heats up like crazy during light usage sometimes even burning images into the screen. If anyone knows how to go back to lollipop please help.

    • Darrell Martinsen

      This!! I HATE the forced updating from AT&T. I absolutely LOVED my phone before the update it was perfect. Now it’s terrible

  • Jesse Grimes

    After taking pictures and viewing them in the gallery they scramble and cannot be fixed. Is there and solution? It only happens with photos taken by the camera, not screenshots.

  • Abhimanyoo Khatri


    My front camera only works in whatsapp and it wont work with any other application.

    Please help me with this

  • Braden Dodge

    I had the WiFi not connecting issue with my brand new V10 right out of the box and was terrified it was the microSD card issue and that I would have to return a otherwise bad-ass phone in exchange for a gimmicky piece of shit like the G5 or the Galaxy S5. The microSD is absolutely vital to me, I have TONS of old DOS games (w ScummVM and DosBox Turbo) plus ALL my music on my 128GB card. But it turned out to be NFC. NFC is enabled by default so you can do the whole “Android Tap” thing right away where you use NFC to transfer all your contacts, apps, etc. from your old phone to the new one. I turned NFC off, turned off WiFi and turned it back on, and it connected instantly. Hope this helps some people also experiencing this.

  • Pamela Hines

    my V10 has this message that appears anytime I open my phone: Unfortunately, voice recognition engine has stopped.

    what do I do to correct this? I’m only finding really old articles.

  • Philli Msdvm

    I was very satisfied with my LG V10, until the fingerprint sensor stopped working. I got a replacement device. Now this device randomly cuts off Wi-Fi, Bluetoooth, AND screen rotation for no reason whatsoever. I’m not sure what’s going on, but it’s starting to gradually lose its luster. I’m sure when I report to AT&T to tell them, they’re going to think I am the problem, not the phone. So frustrating. Technology is great…when it’s working right.

  • My camera crashes ALL THE TIME after upgrading to Marshmallow.

  • SuzeB

    I hate this phone. The camera is crap — it’s slow to focus; the resolution is not great; and the photos are dark, more often than not (this is when using auto-settings). We traveled to the UK on holiday — it was crap at finding wifi; my family all have iPhones (which I’ve tried to resist for sooooo long) and they would be happily surfing away having picked up wifi almost immediately, while I wanted to throw my phone out the window. (We are all on the same network.) The fingerprint sensor doesn’t work. It heats up. The screen dims as described above. Oh, and it won’t vibrate anymore. I should have stuck with the Samsung or given in to fanboy pressure to get an iPhone.

  • Sweetcks

    My lg v10 still plays notifications over regular speakers while using my bluetooth

  • Phillip DeVore

    Every LG phone I’ve had remains screen off after a call ends and I take it away from my ear. I just hit the power button and the screen comes back to life. I thought it was a safety feature. I adapted and moved on with life.

  • MZLALA19

    My tmobile lg v10 when i do video call people barely hear me say crackle noise or seem far back .i take if off speaker they hear me clear do i need 2 replace something??

  • Devin Karth

    My lg v10 wont get past the lg logo in startup. I was told to factory reset it but it freezes when I try. What should I try?

    • Pakalu Papito

      Your V10 is fried. You need a replacement.

  • me

    I bought an LG V10 in August and love the phone but have had a problem with the volume automatically turning itself back on when I said it to silent. This is a huge problem at work for me. Anybody know how to fix this issue?

  • T Maskill

    Screen stuck on LG V10 Welcome Android Message; tried the “hard boot” . When logo disappeared, tried to hit the powerbutton while still holding down the down volume key and the LG logo came back…won’t give me the factory reset option.

  • T Maskill

    that being said, the phone is a refurb, as ATT replaced the 1st one that wouldn’t stay connected to WIFI-blew up my data bill,,,and his refurb is only 4 months old…I read someplace below its fried….not good…hope I can give me a completely different MODEL of phone and not LG