LG admits G4 bootloop problem is a hardware fault, will repair affected devices

by: Kris CarlonJanuary 26, 2016


After several months of LG G4 owners complaining of a bootloop issue to no avail, we picked up the story and confronted LG. The official response has come through and it should make G4 owners happy: LG has acknowledged the LG G4 bootloop issue is a hardware defect and will repair affected devices.

According to the numerous posts on various social platforms and YouTube, the bootloop problem potentially affects all regional models and carrier-branded LG G4 units. After a prolonged investigation, LG has identified the source of the problem as a “loose contact between components” and vowed to repair it, with apologies to LG G4 owners that have been suffering from this problem with no resolution in sight.

Here’s the full statement LG made to Android Authority:

LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.

Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.

If you have a LG G4 with bootloop problems, you should now be able to get the troublesome connector repaired and get your phone back in working condition. LG confirmed that earlier attempts to fix the problem were misdiagnoses which led to the wrong parts being replaced. With the problem properly identified, it should be smooth sailing for repairs from here on in.

lg-g4-problems-fixes-1See also: 6 problems with the LG G4 and how to fix them119
  • Synyster Helmy

    Took them long enough LOL. I wonder if I can get my device to a service center to check it for pre-emptive measures. I don’t want them to be able to escape my wrath if the device warranty expires and it dies the day after hahahahahaha.

    • John Breen

      This literally just happened to me. My warranty expired 5 days ago, and my G4 started looping last night. Verizon won’t replace it because it’s out of warranty.

      • King Louie

        Mine did it 1 year and 3 weeks after my purchase from Best Buy and I went to the lg web site and filled out the forms and they took it back for repair..

        • Nick

          did you have to make any payments? also can you link where you found the forms as i dpn’t have a working phone right now because of this manufacture problem

          • Shane Keskeny

            Nick, I just got off the phone with the Canadian branch of LG customer service to clarify exactly what their return/repair policy is.. (I just bought the LG G4 today and then realized this boot loop problem) They told me LG will 100% fix the defective item EVEN after the 1 year warranty.. I asked him after if they will fix the boot loop problem any time no matter how old it was and they said yes! of course!

            ANDDDD, just to point out something interesting they told me that this boot loop isnt just a problem for the LG G4 but for all android phones! i did a google search and quickly found out this problem happens with many android phones! so.. go to a pay phone and call customer service or go to library and talk on the live chat, good luck

          • Camilla

            Hi, did they say you needed a receipt or provide proof of purchase?

          • Amy N

            Camilla – LG made me upload proof of purchase/receipt, eventhough it is a lease from Sprint. I had to go to Sprint store and have them print it out (from 8 months prior to).

        • elle

          How did you fare with the repair? Was their customer support able to resolve the problem fairly quickly?

      • Denise Padilla

        Happened to 2 of our phones! One was under warranty one was not.Why are we paying for LG defect! This is crap! Verizon and LG have horrible business ethics!

  • Now if they could just push Marshmallow for the v10. Also has anyone else had trouble with the duraskin peeling off on the battery cover on their V10. Mine is coming apart in all 4 corners and by the charging port.

    • Falkner Ebra

      Mine has come off on the bottom side where the charging port is. Also there is plenty other spots where the phone fell xD. I just ended up buying a case which looks like the phone and a new wireless back.

      • what pisses me off is I have never dropped mine not once.

    • Lg sucks

      • jasonlowr

        Completely agree.

  • Ben

    How about other issues like “split screen” and “flashing wifi icon”? When will they address that? Also, I think they shouldn’t discriminate G4 devices from non-carrier retailers. If the problem is caused by a hardware issue then they should fix it no questions asked.

    • ChrisPollard77

      Exactly. This is now an acknowledged defect and there should be a recall on affected models, no different that vehicle manufacturer recalls. This issue should exist beyond the limits of the standard warranty and warrant free repair/replacement for the life of the device.

      • Steve Brain

        Exactly, they’re leaving themselves wide open to a law suit. It’s a problem they created, therefore they should fix it on every single device regardless of warranty. I’m just waiting for the next news article: “Class-action law suit created against LG for refusing to repair devices”

        • Meliodas Sama

          Well, there should be a petition asking ALL LG G4 victims to sign for this to happen!!

          They make no action to this moment >.<

          • Yesterday this happened to my phone. I had to use LG Bridge, but is so annoying do that everytime the phone has a bootloop.

          • Meliodas Sama

            Tried the bridge also, but it don’t have the ability to repair this LG G4 issue.
            Unlike with Apple. I experienced a blue screen (0_0) But after connecting it with itunes and updating its OS, its working perfectly to date. WOn’t be buying some junk items again. ( MAD CUstomer )

          • I’m agree with you. Maybe it’s turn of an iPhone 7.

          • Meliodas Sama

            This sucks. They should be fined for this reckless action/s selling defevtive units. Also searched and discovered that some samsung s7 edge/ regular s7 users are also experiencing this boot looping problem. Shame. Hail Appple.

          • Uhmm… But Apple is not the best too, just remember the #BendGate and the iPhones with the touch problem. :S #HailNokia.

          • david

            I’m not sure the bootlooping is the most pressing concern for S7 users rights now. You know, with their batteries catching fire and all. = ]

          • Meliodas Sama

            U’re right. Haha. Sad life I also own an S7 and waiting for it whether It’ll explode or not :(

          • Bernardas Daugirda


          • Bernardas Daugirda

            LOL my friend just got s7 :D

          • Caleb

            Both sucks. Both render the device useless.

          • dmarierose

            How do you do that, do you have to get your phone to turn on?

          • Actually don’t, just five minutes and the smartphone is off again. I’m disappointed of LG. I bought an Elephone P9000 yesterday.

          • dmarierose

            Ah, thanks. What a mess :/

          • Maryana

            Is the problem fixed? I was thinking of buying lg g4 phone but after i read this i changed my mind.. This means that if i buy it i would suffer from the same problem isn’t that right???

          • I recommend you to not but anything related with LG.

          • Monika KayEm

            Hi There.
            This has just happened to me this past weekend. How can I get my data off it??? You mention using LG Bridge – I have it but how can I bypass the bootloop?? Any help would be appreciated. I tried the freezer/fridge trick with no luck. LG claims it’s hardware but others claim its a software/firmware issue and have fixed it.

          • Hello!

            I’m sorry, but I think everything is related to hardware. There’s nothing to do with the software, because it’s a problem of the main board. Sadly, I can’t get a replace, but this is the last time I bought something from LG.

      • James Nguyen

        Android authority can you get them to clarify if they will fix the bootloop issue for free outside of the 1 year warranty? This is what I’m afraid of the most. If my g4 happens to bootloop on the 14th month, I still want it to be repaired for free since this is a known manufacturer’s defect.

        • Mike

          Did you every get an answer to this question. My LG G4 literally Died 29 days past its warranty period…ughh! I am annoyed. Fortunately was able to recover most of my files, maybe all. So that’s good, it did take almost a 10 hrs of troubleshooting. If you did find out, i would appreciate a response very much. Thanks!

          • James Nguyen

            I never got a reply on how lg would handle the bootloop issue out of warranty. I’d give lg a call anyways and see what they can do for you. My g4 developed the issue a few weeks after this article was posted which was still under warranty. I had to send it in twice for repair. The first time they flashed it and sent it back and it bootlooped right away. The second time they replaced the board and that did the trick. Good my luck to you.

          • Aryeh Hersh

            My second G4 just died yesterday with bootloop and is now out of warranty. have you called them yet?

          • Mike

            Hey. I have called a couple times. I tried to get an answer but you know how customer service reps have protocols for people asking about a fix out of warranty. “I asked them, if my phone is out of warranty but the repair center determines the reason for my bootloop is the one associated with the known hardware issue, will they fix it for free?” The responses i have gotten are a bit mixed. Some say its out of warranty and that repair cost is my responsiblity, a few other responded with a, I can’t tell you that the fix will be free because it is out of warranty. I proceeded to bug them saying, “but IF it is the known issue, it would be free.” A couple answered Yes. So, at the moment i do not know the answer to that question. I will call again today and you should call them too. Just say you’ve done all the above and ask to speak to a Supervisor right away. They should know more about the issue but again. I think you just have to call in several different times and try to get lucky in finding the right person at a call center who will just help you out.

            For example, from experience at Apple Stores, despite overall A+ customer care and service. I find some workers there to be much more helpful than others, basically breaking any protocols to make the customer happy. If you are girl (sometime i bring a girl in with me), they will almost fix anything out of warranty. But yes, similarly this goes with call a service center with LG. Although, overall the service sucks! Good Luck!

          • Camilla

            My G4 broke a couple of weeks ago, not long after warranty ran out and when I called I was told they would fix it if I had my receipt of purchase but unfortunately I don’t. I’ve tried calling multiple times today but with no luck. I can’t believe they’ve let these phones with defects be sold to the public and not recall any of them but instead wait until they’ve broken and for people to then lose their photos/data. Can someone tell me what non-carrier retailers mean?

          • Mike

            Hi Camilla. Yea i do not have my receipt either. But you should double check and call again. a receipt should not be the determining factor for your repair. Each phone comes with its own form of identification known as an IMEI number. The number provides a date of purchase, manufacture date, etc. It’s also, what carriers use to block phones that are reported stolen from being usable.

            A non-carrier retailer is a business or a person who isn’t contracted by LG, Samsung, Apple to sell their devices under a wireless contract. So usually online eBay sellers, small store businesses who sell the phone with no service contracts available. You can buy a phone at AT&T with no contract but the option is available, thus AT&T is a carrier. Whereas, if you buy a phone from a eBay seller its likely you do not have a service contract option.

            Hope that helps. If you catch wind of any new information, especially for those of us with warranties out. I would appreciate it! thanks!

      • Dr. Nipun

        Exactly. In my country (Bangladesh) they are refusing to repair as I don’t have any official warrenty. WTF??? Then what’s the benefit of the statement? LG must repair any bootloop device regardless carrier or country or seller without any qs and under special warrenty. Even the oldest batch of G4 isn’t 1 year old!!!! And the petition was to support all these “no warrenty” customers, isn’t it? If they have warrenty, this petition wouldn’t happen in first place because under warrenty LG is bound to repair the devices and they actually were doing it.

        • Khalid

          Did you repaired your phone?
          I am having this issue from yesterday. And i am not under cover of warranty.. I am from Bangladesh also..

          • Reza

            did you guys get any solution? I am from BD and having the same problem

          • Dr. Nipun

            Please my above reply. Thanks.

          • Reza Aunkon

            any idea where I can fix it? It would be a huge favor if you could help me with this. :)

          • Dr. Nipun

            No.. I couldn’t repair my phone as LG was very tricky in their statement. Here LG Butterfly engineer said that, by “local LG provider” they meant the country where the set actually was sold. If u buy from India and try to repair in Bangladesh, they will not do it. Anyway I bought another G4 under warrenty and that one also died 2 days ago, so I will take it to them tomorrow. Please inform me if you find any solution.

        • MD Masud Forkan

          which model number your device lg g4

    • Terry Voros

      Never even heard of those problems

      • David Dalrymple

        I hadn’t either until mine started bootlooping yesterday!

        • elle

          What’s the symptom, that it simply can’t boot up to normal operation screen any longer? Is it worth trying to test for this by repeatedly powering it off and on to see that it boots up properly each time?
          Does it only show up during boot up or can it suddenly start failing to operate while it’s already booted up and in use?

          • Kristie Serra Llanes

            My phone suddenly shut off during normal use. Then wouldn’t boot back up, it stayed on the LG screen. I called Verizon and they sent me a replacement phone. That one worked for a couple of weeks them did the same thing. Called them again and they sent me ANOTHER replacement. Received that one and the ear piece didn’t work, I could only make calls with speakerphone on. Called them again and they sent me ANOTHER replacement (#3). That one had the boot loop issue right out of the box. I have been fighting with them for a week to do something besides send me another G4. My only 2 options are: accept another replacement G4 (#4) or pay them the upgrade balance which is $500 and upgrade to a different phone. ?
            They are sending me replacement G4 #4. I’ve been a Customer of Verizon’s for about 13 years and now I’m thinking about switching to another carrier.

          • elle

            That’s a pretty bad track record- was Verizon sending used phones as replacements? Assume they never send new phones, so it’s a stream of returned or refurbished ones.

          • Jujube

            Took my G4 to sprint store for repair today. Same as you stuck on LG screen. Before I explained what was wrong with it the tech inturupted me and said ” you have a G4. There is a software issue and Sprint will not fix it but they will replace my phone with an HTC phone”. I told him that was unacceptable. if I wanted an HTC i would have bought one.. I wanted my phone repaired or replaced ith another G4. And if sprint refuses to fix G4 then I want a G5. He said thats not an option. My choices are get a new HTC to replace or buy out of my 24 month lease i have 15 months left. I did not have a 24 month lease. I had an 18 month or so i thought. Thats what I was told. So i reluctantly agreed to the HTC replacement. I also had to leave my G4 with them and my new HTC will be delivered to the store on wed.they give me a loaner flip phone till mine was ready. While tech was preparing the paperwork i told him i thought this entire event was for the birds. I have been a sprint customer for 15 years and have 4 lines. I was lied to about the lengeth of my “lease”. And one would think there wiould be a loyalty program. He says your not the only on who feels that way. Then out of the blue the tech says oh, they will replace your phone with another
            G4. He would not answer why all of a sudden I now can get my G4 replaced with a G4. I asked him several times. It will still not be ready till wed. Im not sure what to think. Is it sprint? Is it the store?( this was a not a corp store) Is it the sales people in store trying to make a quota? Whoever it is it was very shady.

          • executive_vp

            I love my G4, and mine has been flawless for 16 months, but if the HTC they are offering is the HTC 10, that is actually a great phone as well, and is better than “sorry, you’re screwed” like some people have gotten from their carrier.

          • Amy N

            Hello Jujube – Not sure how this has worked out for you as it was a month ago, but I am in the same boat now. However, for me Sprint said they could not do anything for me and did not even look at my G4; told me to go straight to LG. They said because I didn’t buy insurance. Even though the phone and contract are less than a year old. And I also have a lease, which I thought meant that Spring owns the phone until lease is up but apparently that is a big fat no. They also told me I could buy out of my lease, which when I asked initially when I set up my plan, they told me I could not do. I came over from a VZW unlimited data plan last year and Sprint made me do very specific things (like I could not outright buy a phone, I had to lease, etc.) Nervy, but I figured I would be saving money overall.

            I am now waiting for LG to “repair” my phone whatever the heck that means (fix my phone, send refurb, send new model, we’ll see). Repair has been “in progress” for a few days.

            So without a phone for almost 2 weeks, had to buy cheap Sprint phone on CL and had to have Sprint downgrade my service to 3G to make it compatible.

            Not sure who I am more frustrated with LG for selling defective phones after they knew the issue or Sprint for being completely useless to a new customer with a defective phone that should be covered under warranty.

            Hope your new G4 works better than the old.

          • kids kaa

            Kristie, I have same issue as you today, phone went through booted up at LG screen then stayed few seconds then went back to black screen and not working at all. My LG G4 phone is about 13 months old and I am about to bring back to T Mobile where I got my mobile phone at to see if they can fix it for free.
            Cross my fingers….

          • Denise Padilla

            You should! Nobody wants to take responsibility for this because it is going to cost them. While we are stuck with the bill. It’s not right! Now we pay to get out of the phones contract and for a new phone??? Horrible business ethics Verizon and LG!

          • I don’t know how you could test it, but you’ll know when it happens. Your phone will suddenly be off and when you try to power it back on, you won’t get passed the LG boot logo.

            Still trying to get mine fixed.

          • elle

            Sigh. This morning I put the LG G4 on the charger after briefly playing a few youtube videos, then an hour later went to it and saw it on the LG Life’s Good powered by Android screen. Never came back. Tried the short stint in the freezer trick and it momentarily went to the T-Mobile splash screen, but then reverted to the Life’s Good screen again.
            Attempt to perform the last ditch Master Reset didn’t even work, after acknowledgment screen to wipe all user data, it came up with the same ack screen, and doesn’t do anything beyond that.
            A coworker went to a Samsung when he had the identical issue a month ago; I’ll see what kind of support there is from LG but I’ll probably follow suit, as he said the Samsung replacement has been good for him so far.
            I was hoping the boot loop wasn’t an inevitability with these phones rather than a high percentage failure issue, but either way, I lost on the lottery on this one.

    • A better question is why haven’t you exchanged your phone yet? I’ve never heard of this “split screen” issue or a “flashing wifi icon.” Between a total of four different G4’s between my girlfriend and I (her first was stolen, my first got this dreaded bootloop which was exchanged by T-Mobile with no questions asked), I’ve yet to experience anything out of the ordinary (well, except for the bootloop). If something isn’t working the way it’s supposed to work, it’s your responsibility to return it to the manufacturer or your carrier for an exchange.

      • Ben

        My unit is not from a local carrier so the LG service center here won’t accept my unit.

        • fonix232

          They have to, except if the warranty was activated in a different country (and kids, THAT’S why you don’t buy phones abroad, or from countries that do not have a shared warranty contract. e.g. Nokia used to have global warranties on phones sold in MEA, but only EU-wide warranties for phones sold in EU).

          • elle

            Is it known for sure that LG has the same policy as Nokia if the phone was purchased from a third party? It’d be good to know for those considering purchases through private parties.

  • Omar Katkit

    I dont like LG particullary but i Love their support! They used to suck at it but know they have developed and is one of the best in My opinon.

    What can make me go back to LG? Capacitive buttons, amoled or oled screen! Better battery optimization.

    • balcobomber25

      Have to agree with you there. I think they make some of the ugliest phones (looking at you G4) and I don’t like their UI, but they have excellent support, excellent cameras and excellent displays.

      • Zach Champion

        I love the UI, but I didn’t get the G4 mostly because of the design. I like LG, though, so I decided my One plus One was still good enough to wait another year. So far it seems like my waiting was a good idea! (Especially with all the G5 rumors)

        • balcobomber25

          I love LG for their other products: all my TV’s, refrigerator and washer/dryer are from LG. But Just never liked the design of their phones.

      • MrDibism

        The ugliest phone? G4? My dear beauty is subjective ;)

        • balcobomber25

          G4 is beyond hideous.

    • Carlos David

      Since Samsung has international warranty and LG don’t, LG support sucks

    • LG sucks

    • Dr. Nipun

      I am quite opposite on that. In my country, the support sucks at present. Let’s see if that improves.

  • bel57

    If you have a bootloop problem, just put the G4 in the freezer. That’s how I managed to copy 10 Gb of data on internal storage.
    Then you can send it to repair center/carrier.
    Hope it helps :)

    • Dr. Nipun


      • bel57

        Yep, no joke.

    • Kimberly Sturgill

      I tried that last night. Left it in the freezer for 1 hour and it wouldn’t stay on long enough for me to backup all my data.

      • argen

        but did it work? for how many mins did your G4 stayed up?

        • Shannon McClellan

          Has anyone else tried this? I am curious as well. I just want my pictures and contacts if at all possible. The one time I haven’t backed up in over a month. I planned to back up my photos today and it just shut down about 2 hours before I could get to my computer to back them up.

    • argen

      how long will you need to place the unit inside the freezer? and for how long the G4 opened before it finally shut off again?

  • cop con

    How about buying LG G4 carrier in US, buy unlock code to make it free-of-lock. Then use it in another country. Can we still have the warranty !!!

    • Warranty is provided by the manufacturer, not the carrier. You could buy the phone, take it to Mars, and its warranty is still valid (so long as the space travel wasn’t the cause of any problems).

      • SaRPeR

        Warranty is valid only in the country you bought the device.

        • Is that so? I figured since it’s going directly to the company, it shouldn’t matter. You could still contact them.

          Learn something new every day.

          • Carlos David

            LG does not manage international warranty, that is what an LG agent told me about my Czech Republic device :S … so the warranty of my device is applicable in CZ.

          • Tazzymundo

            I have the same issue! I got mine from ebay and I believe the phone is from Czech Republic. So we have to send it back there? Well that’s great!

          • Ben

            No, there’s no such thing as an international warranty. Each country/region are assigned their own G4 variant (H815, H818p, F500lL, etc.) and the warranty of each variant is only applicable to that particular country/region.
            I agree that it shouldn’t matter since LG is still LG regardless of the country but that’s just not the case with LG and that is what’s frustrating.

            Learn something new every day.

      • cop con

        As far as I know, the LG bought in USA by AT&T is not in the world-wide warranty. So the LG Vietnam will not take care of it. It’s lying dead on my desk for 3 weeks now.

  • Joshua Courtney

    Well you’re about a week late LG. I’ve already got a new phone. Galaxy Note 5

  • lol

    What about people with H815’s that have unlocked the bootloader? By there own terms and conditions this invalidates the warranty, however a hardware defect like this should still be covered right?

    • Martin Savage

      Ninja’d, exactly what I said

  • Syed Rayan

    I bought my phone without warranty. Is there anyway i could get mine fixed? I live in Pakistan and I dont think LG sells it’s phones here directly

  • Martin Savage

    Now the question is will they repair even if bootloader unlocked? It’s not the fault of bootloader that it is broken so they should, but they could still say Warranty void :/

    • John

      Actually they don’t have a choice, in UK under the sales of goods act or some such you are actually covered by the LAW in such situations and that law is applicable up to 6 years after purchase if you can prove it is a manufacturers fault which they just admitted.

      They can refuse you warranty but they still need to “guarantee” that the product will last reasonably long.

      • eltonit

        They don’t have a choice, but they still say NO, GO ** YOURSELF AND YOUR PHONE (LG Germany).

        • khizar

          Hey, I am in Germany and it started happening today with mine that i bought in September last year. It also has the bootloader unlocked, did you have any success with them?

          • eltonit

            Mit LG nicht. LG hat die Reparatur als Garantiefall aufgrund des offenen Bootloaders verweigert. In Deutschland gibt es aber noch die Gewährleistung über den Händler. Das habe ich dann auch gemacht und die schadhafte Platine wurde ausgetauscht.
            Ich muss aber dazu sagen, dass ich auch mit rechtlichen Schritten gedroht habe. Immerhin wurde der Fehler ja von LG anerkannt. Das lief alles problemlos.

          • khizar

            ohh that is what i thought, you can not do that with customers with the all the Germnan laws. Reading all the comments, that was what i thought, if my dealer denies service, i will threaten with legal action as well. this is pathetic. Thank you for the reply :)

    • News Reporter

      In the United States they will have to repair. There is a similar law regarding modifications done to new vehicles. The auto manufacturers cannot deny you warranty, they actually have to prove your modification caused the problem.

    • executive_vp

      actually, it is not the bootloader unlocked phones that are having any problem, as most of those are debloated and run very cool temps

  • Abhimanyu Aryan

    I had the same problem. I rooted my device, installed xposed. Everything was working fine until one day my device failed to boot. I flashed custom rom and still bootloop. They told me mother board problem. I unrooted it and got the mother board changed. After fix I have rooted it again and xposed is installed. No problem as if yet

    • Myth Stories

      Abhimanyu Aryan can u share the cost of replacing the motherboard?

      • Abhimanyu Aryan

        LG fixed it for free. I was in Warranty period. I suggest not to root this device

      • Abhimanyu Aryan

        I don’t know man. Google it or go to repair centre….they will tell you

  • Ashley

    Will this fix keep all of the data that’s already on the phone or will it be lost? That’s all I really care about… :(

    • Jason Benedicto

      Just back up your data every now and then for safety

      • Ashley

        Sadly my phone was already hit with the bootloop issue so it looks like I’m going to lose everything. Hoping maybe their fix won’t wipe the phone.

    • LastKings31

      Do you still have it? I have a way it power it on! I did to mine when the bootloop happened!

  • BenGezarit

    Well that was it. Had the G2. It was and still its a beast of a phone. Then made the mistake to buy the G4 and had already the bootloop issue.
    They repaired it under warranty but that’s unacceptable to throw your money for some phone and wait for it to go berserk……
    Next time would be definitely another OEM.

  • Paul Patrin

    Just got mine replaced for bootloop. Geek squad took it and mailed a new one next day. This new one feels way snappier, although it’s a fresh install, etc.

  • tinky

    Would you guys be able to reach out to LG again and find out if they are going to extend the warranty for affected units? Some people buy phones with more than two years of use in mind.

  • Jason Benedicto

    Well they should support all those despite of the warranty option since its manufacturers fault…

  • LastKings31

    I just hope my G4 doesn’t have this issue for 3 more months while the G5 is released and after that I don’t care I’m trading it in for the g5

    • Astupidkiss

      That time there will Nobody dare to buy a G4!

  • Major Sceptic

    I think if it was me, I would be expecting a bit of good will from the company in the form of a brand new device , the thought of having my pride and joy repaired in the first place I would be pretty annoyed about, let alone the inconvenience.

  • instinct

    I have a G4 that just started bootlooping. However, my phone got wet and the little sticker is red now. Do you think G4 will still repair it? It got wet like 6 months ago after i barely got the phone.

  • Fro

    The damage has been done. I will never purchase an LG phone again. Going back to the Galaxy as soon as the S7 comes out. I only went with LG because of the expandable storage but the Galaxy S7 will bring that back. Also all the little things you cant do on the LG is pretty frustrating. Like you cant edit pictures. Really?! Even my old ass Exhibit i could edit pictures smh. And no an app for it is not good enough, love doing ot straight from the gallery. Just one of many little thi ga this phone sucked at. Smasung, ill be back soon.

    • Agreed samsung is good with build quality

      • jasonlowr

        Agree on this too!

      • Rammer Jammer

        That is true Samsung phones have the best quality but I need a removable battery phones so I can go camp out with battery packs!

    • Jack Jennings

      I’m confused – on my G4 you can edit any picture directly from the Gallery with the built in Photos app…

      • Fro

        Really? Thats odd, because I can not do a lot that i could do with the galaxy. The only thing i can do is crop and rotate but not draw on the photo or anything like I used to on galaxy phones. The only options i get are light, color, or vignette that basically just shades the pic. No option to say…. draw a circle on the pic or something like that, which i found super weird.

        • Same! Why we can’t edit pictures is beyond me.

          • Rammer Jammer


  • LG has always been crappy and cheap

  • Kaflex

    Now they fix it, i had to pay $20 for another phone

  • onstrike112

    While I’m glad that LG cares enough to fix the flaw, it still shows a lack of care in workmanship, and the fact that they’re taking so long to respond means people could have purchased other devices at their own expense due to LG’s fault. Glad I use a BlackBerry!

  • Cory Wilson

    Yeah kind of thinking that’s great and all but I already swapped my g4 with at&t no questions asked over this a few weeks back. If LG isn’t willing to handle g4s outside of warranty with this issue than what good is it that the even acknowledge it?

  • Dr. Nipun

    What the “warrenty conditions will differ” means? If those devices aren’t covered for cost-free, then what the benefit of all these hassel? ANDROIDAUTHORITY please take one more pain and contact LG about it.

    • vadiazinhagenteboa

      That means that if, for example, the screen of your device is cracked, LG will only repair the bootloop problem after you get the screen repaired, which is not covered by the warranty, therefore not cost-free.

  • xuniltoor

    G2 had sreen problems. Forget LG.

  • It’s about time! It’s been all over the internet for months.

  • Abigél Ráhel

    Hello guys! Original mail?Or lg site source?Hungarian offical LG service does not admit this news!Thanks

    • Carlos David

      Yes, support agents don’t know about this LG statements. I contacted support in my country and United States.

  • Lord Mizz

    Sprint would not honor my warrenty because of a hair line crack in the screen. Crack had been there for months before boot loop issue started. Mailed it to LG

    • KO_Savannah

      How much did they inevitably cost you? I’m in the same situation.

    • Vancouver Grant

      Same situation, Telus Canada, cracked screen, refused repair of defect…

  • Kyle

    Hey can anyone with a AT&T G4 tell me if they went to the store to trade it in, because usually you have to do it over the phone.

    • Ashley

      I went to the store and they refused to do anything with it. They are making me go through LG which will take a significant amount of time instead.

    • David Dalrymple

      I went to the AT&T store. After telling me they confirmed it wasn’t water damage (which I already knew) they told me I could get one sent to me in 4 to 6 days or pay $15 to have one in two days. Acted like they were doing me a favor to honor a warranty for manufacturers defect.

  • Broski

    Great, now how do I send it in? I searched everywhere, can someone link me how I get my phone fixed now?

    • LastKings31

      Just call lg costumer care and they’ll tell you how

  • Carlos David

    I don’t have the problem YET, but I am worried about it since my phone serial starts with 505… as described in XDA Forums. I don´t know if LG would replace units without the fault but
    susceptible… I don’t want to face this issue beyond the warranty.

    • LastKings31

      It will happen sadly. I thought it wouldn’t happen to me. And yesterday my phone went to bootloop

      • Carlos David


    • JustThaor

      Mine is 505… I already bought a Nexus 6p after being denied service by LG… THEY SOLD ME A BROKEN PHONE AND DID NOTHING ABOUT IT, that’s ridiculous

  • Funny story. My 2nd G4 (the one LG sent me after I got the boot loop the first time) just got the boot loop. So glad that I kept my G3 for use in the meantime and glad that T-Mobile doesn’t hassle the exchange. Will have a new G4 by Friday.

  • Adrian

    LG Romania also refuses to fix this factory defect if your phone has no warranty.
    I should of stuck to Samsung phones…

  • mscarlet48

    How likely is it that my LG G4 will get the bootloop? I got it in august at a sprint store, if that matters. And if they repair it, will it erase all the data on my phone?

    • Kayla Newman

      I was told by sprint tech support that it affests 4 in every 100 phones. They told me to take to the sprint store to have it replaced, I called the nearest store and was told to bring it in and they’ll replace it.

      • David Dalrymple

        Probably more like 40 lol

  • Scott

    I contacted LG this morning after my G4 went into bootloop last night. Luckily, I still had my older Oneplus One that I was able to use on WiFi, as the G4 obviously wasn’t working to make a call.

    Not only did the LG representative seem to have the grammar of a 12-year old during a texting conversation, she had no idea what to tell me to do. After finding out that the phone would need to be completely wiped and I would lose all pictures of my wedding and newborn son, she was unable to tell me what steps to take next. I asked simply if the phone should be taken to an LG repair center, shipped to LG, or taken directly to T-mobile, she had no answer and ultimately left me hanging without any response.

    Ridiculous, LG. I will never again purchase another of your products after the way this has been handled.

    • LastKings31

      It happened to me yesterday. I found a way to make it turn on for a few minutes! Once the phone bootloops the first time connect it to the charger and leave it charging while it bootloops. Once the battery is completely charged the phone will turn on. That should give you time to recover or delete stuff before it turns back off. That gave me time to upload some stuff to my Google Drive and delete accounts before I send it to lg

  • Domingo

    LG does not want me to change the phone or repair because I do not have the receipt.

  • robin dyck

    Hello Kris,

    Would you be able to forward a copy of. This email statement from LG to me. LG Canada and the major service providers are still refusing to acknowledge the issue and I am left with a brick of a phone in perfect condition otherwise.

  • Chong Hsu-Yeung

    “Warranty conditions may differ” means that international variants do not get warranty coverage. I have a brick now. :(

  • Geoffrey ROsete

    I have an international Version also H815 variant, I have bought this on online… LG Service Centers refuses my unit because of different variant…. How could I fixed this problem if LG claims their unit is deffective???

    • Raj Singh

      My friend I’m having the same issue. I called LG in the USA about my LG G4 H815 they said that they can’t do anything because the phone is a UK variant. When I contacted LG UK, they said they can’t do anything because the phone was built in Taiwan and than asked me to contact LG Taiwan. The problem is, LG Taiwan it’s all in Taiwanese so I’m not sure how I can move forward with this. I just ten minutes ago listed this on eBay as for sales for parts/repair because I can’t think of any other alternative.

      It’s tough.

      • ronzalpha

        I was just with the same issue, as my H815 variant also started looping last night. According to the LG rep, they told me to call the store of purchase, as there’s a chance the store will honor the warranty themselves (which, mine did: B&H photo video). Otherwise, most phone repair shops can likely try to fix it for you with a working motherboard for a fee. But seeing how devalued the G4 is nowadays, i think you’re better off just buying a new phone completely than repairing it (due to expensive USA labor costs)

  • Nick Orth

    Has anyone had any success in having their device repaired by LG?

  • Daniele

    LG Italia not consider on warranty my LG G4 with bootloop problem: very sad, it doesn’t replace my phone because of unlocked bootloader.

    Issue was verified by “fridge” test, backup ok, but phone not replaced, very bad situation

    quote of 200 euro for repair never LG.

  • Atla

    LG Italia not consider on warranty my LG G4 with bootloop problem: very sad, it doesn’t replace my phone because of unlocked bootloader.
    Issue was verified by “fridge” test, backup ok, but phone not replaced, very bad situation
    quote of 200 euro for repair never LG.

    • Nasos Togias

      atla i am from greece i took the phone lg 32 gb at 26 march and at 28 march my phone had a big issue to the sound ..in an one hour my mobile phone didint hear anything.Insteed of giving me a new device they took it to servise where they told me tha ta mobile phone had a humidity!!!!what a lyers!!!i swear that anything bad was happens.i took telephone the servise lg hellas …guys they want me to pay 230 euros to fix it..i just bought it in 2 days and they said me that i threw waters.where i can find my mine?please help me!!!!!!!!!!!!!!!!!!!!!1

  • Josh DeCarolis

    mine just fxcked up last night, I AM PISSED. there needs to be some kind of compensation for those of us effected. all of my sh!t is gone. all of the hassle and inconvenience. it was their device, their fxck up

  • harrydevlin

    My son just started getting the boot loop on his LG G4 H815 purchased from B&H Photo. They provide the one year warranty since it’s a grey market device. They sent me an RMA for it. Hopefully they will take care of it, but I worry that the one they replace it with will have the same problem.

  • dkking

    “warranty conditions will differ.” for non state side, non carrier LGs. That is them saying no warranty or cover for you. Wow not getting any LG phone now. Wont be touching it with a 3 foot stick. what happens when it dies after the first year. Yea no, I rather put up money on a device that can last. This is like the red ring of death for Xbox 360 but Microsoft at least gave 2 years extra of warranty…though i don’t know if they did that for countries other than America/European Countries

  • Scott

    Total BS. Send your phone in and they’ll take 3 weeks to repair. Meanwhile you’re stuck without a phone! Last LG Phone I’ll be buying!

    • mimi

      EXACTLY!!! This is what I am dealing with right now and it is infuriating! I will NEVER buy ANY LG item ever again. Crap product and even crappier customer “service”.

  • elle

    Has anyone seen actual details on the nature of this hardware problem? Is it a connector that’s losing contact or an actual solder connection on a SMD component that was faulty, and opening up with thermal expansion and contraction?
    It’s odd that it’s so consistently reported that freezing will restore operation temporarily, making it seem more like a component problem.
    Wonder what it is that they’re doing to correct this when they’re sent back, and how likely it is to recur if they’re not really changing any process in the repair compared with the original manufacture.

    • Did you find the answer to this? I repair electronics and would like to know.

      • elle

        Unfortunately I haven’t seen anything to indicate what the root cause of this issue is, and just this morning experienced the problem myself. I’ve gone onto the LG website and they seem to have a fairly smooth process to get the G4 back to them for service, but I’m not sure yet how things will go from here, as far as coverage for the repairs. The manufacture date was exactly one year ago, and I didn’t purchase new, but I’m hoping they can assist with it.
        If they can fix it for me, I’ll see if they might have any information on what needed to be done.

  • seweq

    What about devices with unlocked bootloader…???

    • Jeff Penver

      I tried to get my phone repaired by Carphone Warehouse with an unlocked bootloader. They took 2 weeks to return it and say they cannot repair it, claiming it’s rooted. I know it’s NOT rooted but it does have an unlocked bootloader. They also refuse to replace the handset.

      • OllieD

        Did you get anywhere with this?
        EU law is supposed to impose a mandatory 2 year warranty on goods sold.
        This 2 year warranty is supposed to cover us regardless of any bootloader/root status.
        I got a G4 from CPW this year and they sent me a 506 serial. must have been in the back of their store room for almost a year. when I read about the bootloop issue, I complained and was simply told that they would “deal with the problem if it happens”.

        • Jeff Penver

          I got nowhere. I argued until I was blue in the face with the “manager” at the CPW branch in Kings Lynn Hardwick and they point blank refused to handle it based on the “bootrec unlocked” message, insisting that it must be rooted. I know it’s not, because my banking app didn’t like a rooted phone to I unrooted it! I’ve got myself a cheap replacement mobile to use instead.

    • executive_vp

      if you utilized your unlocked bootloader and debloated the phone, it should never get hot, mine runs cool as a cucumber – one of the main reasons you get a bootloader unlockable phone is to strip any carrier or google crap off and install AdAway for a super cool running phone (with no bootlooping even after 16 months!)

  • Gussy2000

    I won a G4 from AT&T back in September. Bootloop just hit me this morning. Fortunately, I still have my G3 (posting from it now) and I had done a factory reset on it so it is running great. Will head over to AT&T at lunch I guess.

  • Dacha

    Mine just died with boot loop death

  • Youtea

    I have the international unlocked version. LG US refused to fix my phone. Help!

    • Jacob Serna

      Have you had any luck? i also bought the international version on ebay here in the US and now it is bootlooping

      thanks for any info

      • Patty Mitchell

        I bought mine via a seller on Amazon. I’ve contacted them too. We shall see.

      • Youtea

        No luck. I gave up and bought a Samsung S7. LG can go to hell

    • Patty Mitchell

      Same here. They told me to contact Singapore. I’ve sent them an email. We’ll see. Mine (purchased October 2015) died this rebooting death today. No problems before. Eager to hear if any international unlocked versions have been repaired/replaced.

  • Games Reality

    Please answer ANYONE, im really reluctant to buy an LG G4 because of boot loop, but REALLY want to since its such a good phone, does anyone know if buying an lg g4 NOW 2016 April 4th will still have a chance of boot loop?

  • AJR21110

    I was watching a youtube video and this just happened to me.

  • D. Van Nostrand

    I don’t get it. Was LG refusing to fix these phones IN WARRANTY?

    It appears they are only admitting to problems that should have been covered ALL ALONG.

    It’s not like they are doing anything special here.

    What LG should do is cover OUT OF WARRANTY phones, that they sold as defective from the beginning.

    Nothing a proper class action can’t handle IMO.

  • revelationman

    I just had the same issue recently very strange the phone was working great, then while it was plugged in it was not getting past the boot screen, and it was very warm, I message o2 and they sent a replacement next day, so this is strange,

  • John91234

    I returned my LG G4 for repair when the boot loop started a month ago. They returned it saying it was the board and when I turned on the phone it immediately started in the boot loop. I returned it once again and I received an email that they diagnosed it as the board once again. I’m expecting to get it today, turn it on, and experience the boot loop once again

  • fatnumber

    Just happened to me. Waiting for a new phone now. But if its a refurbished phone I am going to go off.

  • Janie H

    This is complete false. LG refuses to fix or repair this defect in these phones. Complaints continue to pour in. and LG uses every loophole, or excuse not to repair or replace these phones. We tried today and were immediately dismissed by the sprint rep. Its A MANUFACTER DEFAULT AND THEY NEED TO REPLACE THESE DEFECTIVE PHONES OR REPAIR THE DEFECTS WITHOUT DEMANDING ADDITIONAL $200 DEDUCTIBLE ON WARRANTY BE PAID AS THIS IS NO FAULT OF THE CUSTOMER, AND THEY KNOW IT.




  • Jordan Ray

    I bought my G4 from amazon back in august without a warranty however, i have just been informed that the H815 models are from the UK, i live in Michigan and i honestly have no idea who i should contact about having this boot looping issue repaired

    • ronzalpha

      You’d have to call LG UK to see if they’ll honor it. I personally doubt it, but considering the expenses to ship your phone to UK and back…you’re better off getting a new phone.

  • I just wanted to say that by this: “Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ.” LG means they WON’T repair your phone. I have an international H815 LG G4 bought from an Ebay seller and nor LG Canada nor LG US wanted to repair the unit. I’m so angry :(

    • ronzalpha

      pretty much any seller on Ebay won’t provide a warranty with their phones, unless it’s branded with a carrier (which they may or may not honor at the manufacturer’s discretion). I learn this the hard way :(

  • Cat Steppings

    I just bought one of these thru tmobile, hopefully mine is not going to have this problem! It was manufactured in march of this year, so hopefully they assembled it correctly to avoid the issue.

  • FortitudineVincimus

    just happened to mine yesterday out of the blue and NO changes to my phone. It just came on, phone is unusable. VZW is sending me a new phone as it is under 1 year warranty. I was using it fine. Set it down, took a nap, woke up… endless bootloops. Every now and then I can get in, but not for more than a few seconds or a minute.

    VZW butchered the 6.0.0 update. But nutty this hardware issue is just now affecting me.

    I left Samsung for LG.. likely my last LG if this is a “known” hardware issue.

  • w8m8

    The whole “we repair your device statement” is worthless if you have rooted your device, opened the bootloader or have a device that is not from your region (e.g. a taiwanese model in the U.S that you bought online in the U.S.). Its a global problem but LG does everything they can to avoid a real recall and to do more than the absolute minimum.
    @Androidauthority: there are hundreds, if not thousands of users that are excluded from their repair process, is there any chance that you may ask LG why they don’t care about this costumers? People are giving up the fight because they feel they can’t do anything against LG, so if you could pitch in it would be highly appreciated :)

  • panos

    Please i want to help me!! Where i can find the original announcement from LG??? I have troubles with the law and i want to bring them this announcement!!!

    • Matt

      There is no official announcement on LG’s website. It was in a discussion with TechRadar; LG has now admitted it’s aware of the problem to techradar, with a spokesperson for LG saying, “LG Electronics has been made aware of a booting issue with the LG G4 smartphone has now been identified as resulting from a loose contact between components.” So you’ll have to go off this I suppose.

  • John Tolentino

    the problem with the policy of LG if ever you purchase your unit from a non-carrier it becomes optional for the service center to repair it or not? Is my understanding correct here? Since it’s a manufacturer’s defect then there should not be those said conditions.

    • ronzalpha

      It’s a matter of business greed and legal matters. Only LG USA has acknowledged the issue because most of the G4 sales were in the USA. They’re also more compelled to respond due to social pressure as America is a highly marketed economy built on reputation. Legally however, LG USA can only service American models due to region-restricted parts (they must be FCC certified), even tho the parts are theoretically interchangeable. Other LG regions refuse to service the phones and acknowledge the issue because it’s not economically viable for them.
      For example, back when I had a damaged motherboard for my Sony Xperia phone (designated region was for the middle east) for example, Sony USA had to order parts from Egypt that were FCC certified, which had to go through customs, and etc. They told me by the time they would actually get the part, it might be roughly 2 months. I gave up on that phone ever since, but it’s sometimes very stupid how the law works against our favor sometimes.

  • Tom

    FYI : So I had the boot loop problem on my LG G4. And did not have it backed up. I tried everything I could think of to try to get my at lest my pictures off my phone. So the last thing I tried was to take out the battery and put the phone in the freezer and let it sit for 10min and then try to boot it up. It worked but once the phone warmed up it when back to boot loop. So I put the phone back and let it sit again. This time I started to phone in the freezer and backed it up in the Freezer. IT WORKED I got everything back ! I can say it will work for you but Its worth a shot If you have nothing to lose

  • Melisa

    Hello, I live in Argentina. I breath and love lg, i mean i have their netbook, i had like 4 lg phones. I bought my LG G4 INTERNATIONAL from b and h photos in New York during August 2015. It died during January. I went to LG ARGENTINA the last days of january, they said they couldnt help me. In fact, they made me pay for a… i dont know how to say it in english…when they run a diagnostic.. and they couldnt give me a solution. They just told me what I already knew. During that time I was on vacations and i usually travel a lot so i kept trying to find a solution when i came back. During March I went to another place this one from my carrier where they repair LGs. But they didnt want me to help me, they wanted me to pay 700usd to repair it haha. SO I LEFT. I was so sad so I stopped looking for a solution. But i just love that phone. So yesterday I send an email to b and h photos to see what they tell me. If anyone knows what can i do let me know. haha This is so frustrating. I will have to buy a new one i think haha. But I will never buy and LG again. Cause this was so not cool.

    • ronzalpha

      I’m in the same issue as you, and apparently, B&H services their own phones, so you’d have to send it back to them (if it’s still under warranty). Did B&H repair your phone? Any good or bad news regarding that update?

  • Aaron Carbs

    I just called LG customer support at this number (800) 243-0000. And they told me they couldn’t do anything about the boot loop issue I have because my phone is an international phone. My mom got this phone for me as a Gift so i have no idea where she bought it.But they knew my phone is still under warranty until November 2016. I doesn’t make sense. Now I’m stuck with a brick.

  • Don Rambarran

    Honestly, up until this boot loop problem this was the best smart phone that I ever owned. It convinced me to move over after years and years of nothing but iPhones. Sadly the boot loop problem and even the “customer service I got from LG” was one of my greatest fears of owning an Android device. It was vastly inferior in terms of durability and dependability. I then tried former Android posterboy a HTC One M8 – which completely DIED after ONE drop while in a case!!!!

    Having got accustomed to android, I can concede that the OS is better, but the infinitely less dependable than iOS. I am willing to give Android another shot since you honestly can do so much more work on an Android device. However, I can’t see myself owning another LG in a hurry as I’m reduced to attempting to embarrass them on social media into making good on an issue that is THEIR FAULT.

  • Shuwen Lou

    I had just sent my LG G4 for repairs due to this Bootloop problem and just 4 days after the “repair” it happened again despite them claiming to change the motherboard. Is there anyone else who faced such issues as it does not make sense for me to travel to and fro to the repair centre and having my phone break down after the “repair” and it caused so much inconveniences as all my data would be gone each time.

  • Amy Burger

    I currently live in the Philippines but purchased my phone from south korea and not even 6 months after the purchase it was already stuck on boot loop. I went to an official LG store here at the mall and because I purchased my phone from a different country, the warranty doesnt apply. I asked them how much it costs to replace the motherboard plus the service charge and they said it was around $250. Can I get comments from someone that got their motherboards replaced and if the boot loop problem returned? I REALLY dont want to spend $250 on a problem that will just reoccur with no assurance of a refund when I can just buy a new phone from a much better and cooperative company.

    • ronzalpha

      I’m sure they’re ripping you off. A motherboard costs no more than $70, and the G4 is the of the most easiest phones to repair. If your phone is out of warranty like that, you’re much better getting a new phone for that price. Or try your luck at local phone repair shops, asking for a new motherboard. That’s the best advice I can give you, albeit 2 months late

  • MGS

    if you send it in to get fixed, will all existing photos and videos on phone be deleted?

    • Ethan Nyguen

      Yes, they scrap your old motherboard and put in another one You may want to try freezing or heating up your phone to backup data if possible before sending it off for good.

  • SWG

    My LG4 just died on Thurs June 23, right in the middle of a call. Tried to pull the battery and restart it, but got the endless LG boot loop, and was never able to get the phone to work again after trying everything recommended by the forums, with the exception of sticking it in the oven. I had one of the first issued phones manufactured (started with 505, manufactured in May). So I have had the phone for close to 17 months with no problems. Thank goodness for the online petition this article references. I took the phone back to Verizon on Friday June 24, 2016, they looked up a tech bulletin that LG issued, and ordered me a new phone that should be at my house this evening. They are including a prepaid envelope for me to ship my dead phone back to them. So LG is covering the phones under a LG warrenty through the big carriers if you bought your phone from one of them. Make sure you tell them to look up a tech bulletin issued by LG on exchanging the phone under an extended LG warrenty, otherwise, the sales person will most likely tell you your phone is not covered.

  • TomTOm

    Hi. I am from Singapore. My phone having the bootloop issues 2 days ago. Was very disappointed. Will never get Lg product anymore.

  • Zvonimir Baljak

    what about lg g3 bootloop issue ?????????? same error!!!!!!!!!

  • Brian

    If only I’d know about this before I went to Verizon for relief. My phone started going on and off, to the point where the battery was screaming hot. Pulled it, put it and the phone in the fridge to cool off, tried it again and it would unlock briefly, then reboot. Tried a factory reset at Verizon, with the girls there insisting this kind of thing happens all the time, just like my computer at home. Way to try to snow the old buy, ladies. It didn’t take, and all they could do for me was an upgrade, code for pay off another $270 and buy another phone.

    Just for kicks, I tried the factory reset again at home after plugging it in, and it worked. Kept it off the grid (Thank you, trusty flip phone backup) for another 4 days while it stayed on, and put it back in service. Been working for a week now, but now I’m nervous that it’s temporary. Oh, Verizon offered up their open enrollment for extended warranty, for the princely sum of $11 a month. WTF!!!! That’s half of what I pay for the damned unit. I sure wish they didn’t have the best service where I live, or they’d be dropped in a heartbeat.

  • DavidC

    My LG G4 started this exact problem yesterday – completely out of the blue and unprovoked by antying! Extremely frustrating. I called LG after doing some research online and LG is willing to service (at no charge) it but they tell me it will be 7-10 business days from when I send it to return. No other possibilities; no immediate replacement. I bought the phone just a little over one year ago at Tmobile so I go to see them hoping for a quicker and better resolution. But even though my one-year warranty was expired just 2-3 weeks ago and even though the problem is a well-known recognized problem not caused by user, Tmobile refuses to do anything for me. Nada. Zip.
    It will be the last time I buy my phone thru Tmobile and the last time I buy an LG phone.

  • Ethan

    This happened to me 2 days ago while opening geekbench 3. I don’t blame it on the app, it kept bootloading until it died for good. Now it doesn’t even power on. Im going to try the freezer method to back up my data if possible, but I do not think LG will fix my phone, since it is the international version and doesn’t have warranty. Should I pay what ever they want and get a replacement, or should i scrap LG and upgrade to a galaxy or something???

    • ronzalpha

      I was just with the same issue, as my international H815 variant also started looping last night. According to the LG rep, they told me to call the store of purchase, as there’s a chance the store will honor the warranty themselves (which, mine did: B&H photo video). Otherwise, most phone repair shops can likely try to fix it for you with a working motherboard for a fee. But seeing how devalued the G4 is nowadays, i think you’re better off just buying a new phone completely than repairing it (due to expensive USA labor costs).
      If you’re going for a galaxy, i suggest waiting for the Note 7 to come out. By then, the S7 price will drop, or you can get the new Note 7. Either, waiting a few weeks more is a much better option if you can last until then with a temporary phone.

  • Abhimanyu Aryan

    Yes. LG G4 is faulty device…My motherboard crashed in December last year. LG fixed it because it was in warranty period. Then there was another problem in display(in April) LG replaced entire front because it was in warranty. Now its July the replaced mother board crashed again but now its out of warranty. This is the first time bought LG device. Trust LG, Lenovo, Acer, etc ain’t good at making devices

    I had Samsung Note, Note 2, Note 3, Note 4, Galaxy S2, Galaxy S4, S5, S6, Edge…newer faced any problem with Samsung devices. Go with Nexus/ Samsung/ Cyanogen….or buy an iPhone(iPhone never die)

  • tyler ribecchi

    Will I lose any files on my device due to the repair?

    • Matt

      Yes; the LG support centre I contacted (UK) said in order to abide to the law they had to wipe all devices upon entry to the service centre. And if you’re stuck with the bootloop issue, there doesn’t appear to be a way to recover your data. I hope you had it backed up!

  • Brian Drake

    I am on 3rd phone since sept this one was guaranteed by sprint and lg to be not affected. I have had it two days it has already crashed and rebooted while it was not being used twice. This phone is crap…

  • David Mitchell

    Mine has started to do it as well. I have a very early version. Going to the Sprint store to see what they offer.

  • Andi Sheh

    This problem og lg g4 became know, but the customer service sucks, they try to find anything wrong with the phone to make an excuse and not repair it. My phone was exposed to water 8 months ago and worked perfectly until this issue happened. Although the warranty says “WATER DAMAGE” and I explained that we all know that my phone wasn’t damaged by water, it was damaged by a known issue they didn’t accept to repair it. I won’t buy any other LG phones, and won’t recommend it to anyone. I can only call this a scam.

  • RK

    Had this defect. Sent it off for a warranty repair. LG said they were waiting for a main board to replace. Lack of stock resulted in taking 2 weeks. Chased up and they decided that they were unable to repair and offered a new LG G5 as a replacement

    • Seth Johnson

      Whoa. That’s nice. What country was this in?

  • Just happened to mine yesterday. Sprint store is saying they have to order a new phone for me which will take a few days and since I don’t have a spare phone to use i’m kinda SOL until it arrives. I lost some really important recordings both audio and video on the phone too. I’m pissed.

  • Keith Daniels

    I am now on my third LG G4 with a boot loop issue and so is my son. Thus, we will have gone through 6 phones in less than one year. I have lost numerous contacts and other data due to this fault. I could blame Sprint, but if this goes across other carriers, too, then the problem is LG’s alone. Not happy.

  • Beth

    I had my LG4 phone for less than 8 months and there saying the mother board has gone out. Has any one else had this problem?

  • Bondo

    how long did it take to get your phone back after you sent it out?

    • Lou. R

      It was about a four day turnaround

      • Marika Neumann

        So you got your original phone back? Were all of your photos and everything still on your phone?

        • King Louie

          No but if you have an Android phone you should have a Gmail account and your photos are automatically backed up to google servers, when you log back into the fixed phone the photos will return, always back up.

      • elle

        Good to know; hopefully they can help with mine the same way-

        • King Louie

          The replacement number 2 just died so I sent it back waiting on another one…will not buy another LG phone again..

  • Ralph Irminger

    Do you mean the G5?

  • Andrew White

    Bought mine in august ’15, but last week streaming a radio app, the device almost cooked itself and the battery discharged itself at a frantic pace, even while not in use.
    Battery later that day refused to charge so bought a new one and changed my isp for improved connectivity.
    Worked for one day then the dreaded boot loop rendered it useless.
    Wondering whether the hardware issue is related to the 808 processor, because just having read your article on the V10, with some owners now suffering the similar issues.

  • Samip

    The same issue for my G4 started today. And I brought it from third person. I do not have any bills or warranty cards. What can be done?

  • Samip

    My LG G4 showed this problem yesterday and its 1 year and 2 months old. It was just working fine the day before yesterday. And it started boot looping out of nowhere while charging. Also my G4 is Hong Kong carrier and I live in Nepal. Well played LG, well played.

  • Bruno Lazaro

    After trying Firmwares/etc there was only one thing that fixed it.
    Take your phone apart, take all the small screws out, theres a board inside (you need to disconnect 3 small connectors).
    stick that chipboard upside down in a preheated oven at full wack for 5 minutes and should sort it. This is a well known process called “baking”. very popular as a fix on bricked computer graphics cards. I AM NOT JOKING.

  • Heidi Dalton

    I have had my lg g4 a year. It shut off on sat and it wont come back on. My carrier told me it was my battry. And i tried that and nothing. They are no help. Has anyone else had this problem. Is there a recall for this problem

  • Fraga four

    We have four LG devices model LS991 three of them have been sent for repairs for the same issues screen goes black then won’t turn back on. One of the four phones is being sent back for the second time. The one before LG has had for 12 business days.

  • tofo0o

    I recently just recieved my phone back from repair. Apparently if you play your hand right, You can send it in for repair regardless whether if it is under warranty or not.

    I was 3 months passed warranty but I literally said that I “rarely dropped it, had no water damage nor did I ever root my phone and expected the phone to be reliable.”

    The person on the other line apologized and told me to send my phone in and that was that.

    Best of luck and I hope you can get the same service I did.

    • dmarierose

      I’m under warranty and about to send mine in for repair. How long did it take to get it back? I can’t believe I’m going to be without a phone…also, did you remove the SIM card before shipping and is there an SD card in these?

      • InTotalKaos

        Yes, remove your SIM card, SD card, if you have one, and the battery.

      • elle

        You’re supposed to send the phone only, removing the battery, SD card, SIM card, and the case back; none of that should be sent back to them as they may not be returned.

        • dmarierose

          Thanks, elle! I’m actually getting a better deal with T-Mobile; they’re sending a replacement phone. I’m sure the same rules apply for removing the battery and cards.

    • elle

      That sounds promising that their customer service took care of you.
      I’m hoping they’ll be able to take care of mine as well; it boot looped exactly 1 year from the manufacture date; I saw no indications that there was any problems with mine until this morning, and then it did it. Mine was not stressed in any manner either, so I didn’t expect it to happen, but can’t say I was shocked, having been monitoring the problem since it became known.
      If they’re able to resolve the issue, I hope whatever they did will be a permanent fix. I wonder if anyone that’s gotten it back from repair had a repeat occurrence? It would be disappointing if the fix is temporary, with the repair not making any changes to the part design, but just replacing the troublesome part.

  • Patricio

    Lg sucks, i Love my g4 but when die I never buy other again. The respect to the customer is 0. My g4 is 7 month old. I wake up every day thinking if is the day of the dead. Is a shitttt!

  • Bob Buckley

    Just happened to my phone today. How has verizon or LG not notified their customers this would happen. I am actually kind of glad it happened now though because I was just about to upgrade to the LG V20 when it was released, definitely not getting any more LG products. Samsungs phone may start on fire but at least they tell you it will do that.

  • Patrick Anwar

    My LG G4 crashed after using 6 months. Repair took exactly a month and for the time being i had to buy another phone.

    Lost data that was an irrecoverable loss, lost money buying another phone to use for the time being. False information that they will fix in not more than 2 weeks. but receiver it after more than 4 weeks.

    My 4 other friends had it in 4-6 months and 1 of them face it 2nd time after fixing as well. today i took delivery of the phone and wondering whether should use it or not.

    Its a manufacturing fault – a simple fix is not the answer! It should be a replace.


  • Nick

    If you mail in your G4 can the data be salvaged? or do they wipe it?

    • elle

      They can’t save the data for you; in fact, if you accidentally sent in your flash card with the phone, the policy is that they’re required to delete the information for security purposes, as they wouldn’t want to be responsible for it falling in the wrong hands somehow.

  • Edgar Rivera Robles

    I had the same issue with my G4….I live in Puerto Rico, USA… My Carrier is CLARO PR…They have a POLICY whereas if ur device is NOT fix in 21 Days (must be under Warranty!!) They will issue a NEW DEVICE for FREE with the same SPECS or BETTER…..NO QUESTIONS ASKED!!! My G4 was replaced with the NEW LG V20……which is far more SUPERIOR than ANY OTHER LG DEVICE @ this date & time…..BTW it is an “AWESOME” LTE Phone…Look it up on Google or GMA ARENA for SPECS……

  • Syed Ali jawad

    My Lg g4 stucks on lg logo is there any solution???

  • Bernardas Daugirda

    how to check if my phone gonna get boot loop (i use phone for 4months)

  • Bernardux_

    Does every lg g4 gonna get bootloop

  • Hemma Roku

    This is taking Tmobile forever. I told them my phone was broken like on the 15th and it’s been 10 days with no tracking, no new LG G4. -_-

    I contacted customer service rep online chat last night and they said ‘YES YOUR PHONE IS THERE INSTORE FOR 5 DAYS’ and I went there today. No phone. What on earth.

  • Chad Steven

    how about stop making cheap shit in china

  • dagnytaggart

    I took my phone in to my carrier VERIZON and the sales woman told me my texts were clogging the phone and that it was my problem to deal with because I was 2.5 months out of warranty. Maybe LG should try to communicate with carriers so there isn’t so much confusion. Further, LG should just be replacing these phones so the owners don’t have to be without phones for weeks or months as has been reported.

  • fixento

    This is a joke, new LG G4 original phone lasted 11 months, Verizon sent me a replacement “factory refurbished” it went dead in four days and would not boot at all. Verizon sending me another LG G4 overnight. My advice don’t put the screen saver on and LG G4, it may be a waste of money. Advised Verizon there will not be a fourth phone, the can upgrade me and give me credit for what I paid on the G4.

  • fixento

    Now on my third LG G4 phone. Second phone failed to boot in three days. Their “factory refurbishing” is what, shining them up put plastic covers on them and shipping them out? Bit of advise don’t put screen protectors on you replacement phone.

  • Daniela

    Hi, Please could you share the official communication from LG?

  • Maryana

    Is the problem fixed? I was thinking of buying lg g4 phone but after i read this i changed my mind.. This means that if i buy it i would suffer from the same problem isn’t that right?

  • Desert Dweller

    I have 2 LG G4s that are out of warranty. This issue occurred with both phones within one week of each other. For the first one, we called LG and had to escalate to a supervisor, who advised to submit the repair request online and it will be fixed at no cost. We had to pay for shipping. For the 2nd one that occurred later, I saw a post to submit the repair request without calling. I did so and we sent both phones to LG in Texas. I have received both phones back, repaired at no cost, and shipped in 2 days after repair was completed. Motherboard replaced.

  • Sar

    My phone is out of warrenty, but in same region from where I’ve purchased it (India).

    Will lg fix this issue for me?

  • Còol Mòón

    I have the same problem in Mobily but I do not know what to do to solve the problem, but I bought it from Amazon