Amazon India no longer accepting mobile phone returns

by: Edgar CervantesFebruary 9, 2016

Amazon Shopping app icon

Getting a smartphone? You may want to think hard about where you are buying it from; at least if you live in India and are thinking of getting your handset from Amazon. The popular carrier has just changed its return policy in this country, and not for the better.

The terms on Amazon India’s return policy page have been updated, stating that customers will no longer be able to return smartphones, shall they decide they no longer need it. This applies to all orders “fulfilled by Amazon”. So no refunds for you as of February 7th!

This means that if you are to hit that buy button, you better make sure it’s the phone you really want. But don’t worry, it’s not all bad news today. Amazon India is still making sure you get what you deserve, as a customer. You can still get phones replaced at no cost in the case that the product is defective, damaged or missing. Just make sure you get it done before the 10-day window.

Amazon Prime mailbox shutterstock ShutterStock

Please Note: All Mobile phones that are fulfilled by Amazon, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement.

Pretty bad news for Indian online shoppers, but there are plenty of other options. Among them is Flipkart, which still allows returns for items, even if the reason is simply that you are not satisfied with your purchase.

Surely, this will bring some big changes to consumer decisions and competition in India. Do we have any Indian phone buyers? Which online retailer are you going with for your next online purchase?


    This announcement comes as quite a shock as Amazon had always had amazing customer service compared to other vendors in India. Some of the phones Amazon sells are not available in stores and thus you can’t physically test them out before buying. People would have to be more careful now. But I would still prefer Amazon over other vendors as their customer service is at par with others, especially Flipkart.

  • Aadithya S

    I’ve brought my current mobile phone, yu yutopia, from Amazon. Even with this sad policy, I don’t think I would move to another retailer soon given the current scenario.

  • Robin George

    Normally Flipkart is not such a trust able source coz we have heard cases where stolen phones are sold by some sellers… Amazon still better

  • akshayraj


  • saksham

    i always shop on amazon but once encountered a problem in a product that i had to return . it doesnt matter whether i order from mobile or from the web so i still am gonna order from amazon

  • Imran Shaikh

    This will definitely affect their sales in India. They had just started to dent the flipkart market as initially flipkart had many exclusive tieups with OEM’s for cell phone sales and Amazon had just started on that path.

    Let’s see what happens now.

  • bob

    so far on amazon i’ve return only two items out of all the items more like cancel them ,and yes there were mobile phones ,not because of them being defective,i changed my mind to not to buy them ,with so much competition in India ,it’s hard to make a choice and stick to it

  • I will never use amazon because the way they treated me, I lost my old smartphone in which i was using amazon, when I logged in from the site using my laptop, they said this device was not detected before “Please log in from the old device” those mother fuckin customer officers give me no response, they should have sent a verification email or message to my Phone number. Also Flipkart on the other hand has way more helpful customer service that’s why i always use flipkart

    • Sandesh S M

      i also face same problem when i tried to login in office pc, it was asking for some phone number ending with 00 which i never had.
      then i called customer care and he told me the number from my last order to a frnd. then i culd login.
      amazon is also gud at service. dont blame.

  • Nandan

    I still prefer amazon over snapde and flipkart in this policy coz snapdeal won’t take returns of branded mobile phones and flipkart uses software to detect the problem in mobile phone and if u fail to explain the problem or the software detects no problem then u get none

  • Shivs7

    I still bet for Amazon India

  • Kunal Tolani

    That, is actually shocking, because usually compared to Flipkart and Snapdeal, Amazon has had a better customer service. Flipkart is good usually, but Amazon is definitely better.

  • dhilipan j

    Still sticking with Amazon. . Their quality of service is great

  • amazon is idiot

    This is utter nonsense! With phones selling only online, how am i supposed to check if the phone delivers the quality it advertises? And if amazon’s promises on quality and performance were false then why should the consumer pay the loss? The consumer should keep on returning the phone every 5 days now to teach amazon a lesson.

    • Armaan Modi

      How will you do what you said in the last line

  • Pinank Patel

    The best decision taken by Amazon and the other vendors should follow it too. Everyone sees things as a customer but no one thinks about sellers. The return policy and cash on delivery have to be banned in India coz many customers simply order for fun and not to buy. Not only phone but many items are being returned to seller after ten days of usage just for fun. All know that the Indian people are very selfish in this area and that is why Amazon has done it that I appreciate. Flipkart and Snapdeal have lost a lot of money already due to their foolish pill ices but Amazon has understood the cheating Indian minds. Flipkart and Snapdeal are not going to last longer anyways. Every single return costs the seller its shipping charge, packaging material, portal commission etc. In fact, all portals should introduce no return policy and a replacement policy.