Getting a smartphone? You may want to think hard about where you are buying it from; at least if you live in India and are thinking of getting your handset from Amazon. The popular carrier has just changed its return policy in this country, and not for the better.
The terms on Amazon India’s return policy page have been updated, stating that customers will no longer be able to return smartphones, shall they decide they no longer need it. This applies to all orders “fulfilled by Amazon”. So no refunds for you as of February 7th!
This means that if you are to hit that buy button, you better make sure it’s the phone you really want. But don’t worry, it’s not all bad news today. Amazon India is still making sure you get what you deserve, as a customer. You can still get phones replaced at no cost in the case that the product is defective, damaged or missing. Just make sure you get it done before the 10-day window.
Please Note: All Mobile phones that are fulfilled by Amazon, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement.
Pretty bad news for Indian online shoppers, but there are plenty of other options. Among them is Flipkart, which still allows returns for items, even if the reason is simply that you are not satisfied with your purchase.
Surely, this will bring some big changes to consumer decisions and competition in India. Do we have any Indian phone buyers? Which online retailer are you going with for your next online purchase?