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PlayStation account permanently suspended without warning? You're one of many facing the problem

Hundreds of users have taken to X (formerly Twitter) and Reddit to complain about the random account suspension.

Published onDecember 5, 2023

PS5 PlayStation 5 controller 2
Hadlee Simons / Android Authority
  • Many PlayStation users are reporting that their accounts have been suspended permanently without any reason.
  • Sony has not acknowledged the problem yet.
  • There’s no way to appeal the ban as of now.

Something strange is going on over at the PlayStation Network. Many users are reporting that their PlayStation accounts are being permanently suspended without warning or reason. First reported by The Verge, the complaints have since risen on X (formerly Twitter) and Reddit.

“I got a permanent suspension. no email. no appeal. I literally played this morning. I’m trying to get on a chat. They are swamped on the phone, and I started at 265 on the chat. This must be a mistake,” wrote one PlayStation user.

“I just got permanently suspended while playing Ark. There’s no reason for it. Sony better fix this. I’m in the US and was playing on my PS5,” said another.

Playstation account suspension image
X (formerly Twitter)

It seems affected users also don’t have an option to appeal their suspension. They say they haven’t received any email or justification from Sony about the issue.

“I just bought the new MW3 for 75 dollars and played it for two days, and now my PS account I’ve had for 15 years is suspended; what is going on?” wrote a user on X.

Many users have tagged the official PlayStation support handle on X, but it doesn’t seem Sony has taken note of the problem just yet. The issue also doesn’t;t seem specific to any region because users from the US, UK, and many other parts of the world are reporting suspensions.

Seeing the reports that are piling up on social media, the ban seems pretty widespread. We’ll update this article when we know more about what’s happening and if Sony issues an official response. It most definitely has to be a bug if so many people are reporting suspensions without cause.

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