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(Update: OTA fix going out) Moto G5 Plus on Verizon won’t let you dial 911 with VoLTE on
Update, April 25: Motorola informed Phone Arena that an over-the-air (OTA) update has started rolling out to Moto G5 Plus units on Verizon. The update should fix the issue that prevented users from calling 911 when the VoLTE option was enabled. Check to see if the update is available for your device from Settings > About phone > System updates and install it as soon as it becomes available.
Original post, April 20: If you are a Moto G5 Plus user on Verizon, you should probably read this – if your phone has VoLTE enabled, a software issue won’t let you make emergency calls. There is a fix on its way, but in the meantime, you can turn off “Enhanced 4G LTE Mode” to ensure emergency calling functionality.
Lenovo/Motorola has acknowledged that this is in fact a software glitch and is working on a fix.
Imagine trying to call 911 during an emergency, and your phone simply wouldn’t let you. That’s exactly what happened to one Verizon Moto G5 Plus user. And it looks like every Moto G5 Plus device that has Verizon’s VoLTE enabled is affected by this issue. Lenovo/Motorola has acknowledged that this is in fact a software glitch and is working on a fix.
However, in the meantime, you can temporarily fix it by turning off VoLTE:
- In the application tray, choose the “Settings” application.
- Scroll down slightly and select the “… More” option.
- You should see “Wireless & networks” display on the title. Now, choose the “Cellular networks” menu option.
- Ensure that “Enhanced 4G LTE Mode” is turned off → The slider should be to the left and gray.
As noted by Lenovo/Motorola, with VoLTE off, you won’t be able to use voice and data at the same time, but I personally see it as a small price to pay. After all, you never know when you’ll need to make an emergency call, and you probably don’t want wait till then to fumble through your phone to disable VoLTE.
We will let you know when Lenovo/Motorola releases an update to address this issue!