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HTC U12 Plus may not ship for some Amazon customers until August (Update: HTCresponds)

Reports from Amazon customers indicate issues with getting HTCU12 Plus units from the retailer, but orders from seem to be unaffected.

Published onJune 22, 2018

Update: HTCsent out a statement to Android Central, stating that some Amazon orders of the HTCU12 Plus were hit with a system error that made it look like customers’ orders were canceled. HTCsaid it’s now working directly with those affected customers to make sure their U12 Plus orders will be shipped out sometime soon.

Original Story: If you pre-ordered your HTC U12 Plus from Amazon, you may not be getting your phone for a while. According to a report from Android Central, many people who purchased HTC’s latest flagship have stated their orders may not be shipped out until as late as August 3.

Those customers report that Amazon was supposed to begin shipping the HTCU12 Plus this week, but now they are being told by company reps that the phone was actually still on back order. The good news is that, according to reports from the XDA Developers forums, people who ordered the U12 Plus directly from HTC’s website are receiving their phones this week.

Amazon is the world’s biggest online retailer, so there are likely a lot of pre-orders of the HTCU12 Plus that are affected by this issue. Some of those customers are reporting that they have chatted with HTCreps, and are being told that the company is looking into the situation. Still, this has to be a headache for HTC. Considering its poor financial health, delayed and cancelled shipments for its latest phone is something it doesn’t need right now.

If you pre-ordered your HTCU12 Plus from Amazon, have you been told your shipment was delayed?

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