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Galaxy Note 8 will include 60 days of free in-home support
Buyers of the Samsung Galaxy Note 8 in the US will also get 60 days of free service from the company’s Premium Care service, which normally costs $11.99 a month for each device. In this case, the service will also come with in-home support. That means that if you have some small issues with the Note 8, a technician will come to your house, or most any other location, to help you fix it.
It’s not hard to figure out why Samsung is going the extra mile to make sure buyers are happy with the Note 8 purchase. The battery issues with 2016’s release of the Note 7 caused a total global recall of the phone, and Samsung wants to keep any issues with the Note 8 release down to a minimum.
The Verge reports that the in-home support will be handled for Samsung by a third-party company, HelloTech, which launched in 2015. The company says it will be able to offer its technician visits in about 88 percent of US cities (for obvious reasons, HelloTech won’t be able to offer its in-home support in some rural or remote locations).
The service is for people who are having issues with setting up their new Note 8, or how to use Samsung’s Bixby assistant, or if they are having issues switching from an iPhone to the Note 8, among other things. If they are having any problems beyond those smaller issues, such as actual hardware problem that could involving repairing or replacing the Note 8, another company called Dish will be called in by Samsung to handle those concerns.
All of this extra free support will hopefully keep the launch of the Note 8 as smooth as possible. What do you think of Samsung giving two free months of in-home tech service for Note 8 buyers? Does this help sway your buying decision at all? Let us know what you think in the comments.