Defect watch: Some Nexus 6 owners reporting back cover coming unglued

by: Jimmy WestenbergJanuary 16, 2015
2.6K

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If you’ve been lucky enough to get your hands on Google’s Nexus 6, be weary of a defect that’s been happening to a few owners of the handset. Multiple users around the web have been reporting that the Nexus 6’s back cover is coming unglued. Under further investigation, a Reddit user experiencing this problem checked under the back cover to find that the battery was expanding, causing the cover to come undone. Motorola commented on one Twitter user’s post saying that they’ve been “seeing a few” devices come unglued. Some users are commenting that the battery is, in fact, expanding over a few weeks’ time, while others are saying that they’ve noticed it right when they take the device out of the box.

Since this is obviously a manufacturing defect, if you or anyone you know have been experiencing this problem, we suggest you contact Motorola’s Customer Care team to get the device replaced. But be careful if you’ve been seeing this problem on your handset, as defective batteries are a big safety hazard. If it helps at all, it seems as though Motorola and the carriers involved have been very good about replacing the defective units so far. So, you’ll likely have your new replacement phone up and running in no time.

Do you know anyone who’s been experiencing this defect? Let us know if you’ve had any problems.

  • LeetLawrence

    Well isn’t this interesting.

  • getalife

    I have this issue. The phone was like this since day one(3 days old). I’m having it replaced on monday. Not a nice thing to happen to a 650 euros phone.

  • Similar thing happened to my Motorola Moto X 2014 with a bamboo back cover a few months ago. Looks like they share the same design flaw. :-/

    • galaxyNote4isBoss

      #UngluedGate
      #CheapPlastic

      • Seth Forbus

        so sick of hashtags

        • #sickofhashtags

          • Airyl

            #sick #of #hashtags #SethForBus

      • squiddy20

        How many times do you have to be told, those stupid little hashtags don’t work anywhere but Facebook and Twitter. You look like a childish moron trying to be “kool” (your spelling), when you very clearly are not.

        • martianlina

          the correct spelling is kewl or kyuele. kool isnt kewl enough

          • Brian

            Loolll

          • Anonymousfella

            2kewl4me

          • crutchcorn

            5cewl6chan9gagme

        • MasterMuffin

          F8 me m8 #getRekt

          • crutchcorn

            U wot m8?

          • Anonymousfella

            i rek u 1vs1 m8

          • crutchcorn

            Common m8 I got juice pops for days to 390 no skp u

        • Airyl

          Gr8 b8 m8 I r8 8/8. #yolo #kewlkids

        • WarRaven

          I’d guess his jealousy is beacuase his is simply smaller.

      • Hunt3R

        Nexus 5 ftw bitches…

      • Soryuu

        #don’tbeadickYarrell

    • Karly Johnston

      How is an airbag battery the same as warped bamboo?

      • It’s not an airbagged battery on the Nexus 6 or Moto X 2014. Just the back cover unglueing.

        • Karly Johnston

          They said the battery expanded = ballooned battery.

  • Alexander Witt

    No problems so far.

  • Mine did. Easily fixed with some Glue though if you don’t want to send it back. Just don’t use too much if you are going to go down that route

  • Seth Jefferies

    I really don’t think its fair to state that this is “obviously a manufacturing issue”. It is not obviously due to manufacturing. It is allegedly happening. There are reports, but until someone shows an unboxing of one coming out like this it isn’t even obviously a defect.

    • Airyl

      But it’s pretty obvious.

  • Felipe Barousse

    Wonder if this is happening on Nexus 6 devices bought from Motorola sites NOT in the USA, such as the one in Mexico (www.motorola.com.mx) and, if that is the case…what is the response of the “local” Motorola office …. Any commenters on this, please?

    P.S. Of course I’d expect them to honor the factory warranty of the device…but hey, you know how things work in other latitudes ;) ….

    • galaxyNote4isBoss

      #UngluedGate
      #CheapPlastic
      #SlideGate

      • Matt Kinne

        I don’t think it’s necessary for you to comment on every reply with your stupid hashtags. Specifically making your username “galaxyNote4isBoss”. Who cares?

        • Airyl

          #youcareenoughtoreplyapparently

          • StraightEdgeNexus

            #Stopsuckingrichard’sdick

          • Will S.

            #Nexus6Flop
            #UngluedGate
            #CheapPlastic
            #SlideGate
            #PoorBatteryLife

          • StraightEdgeNexus

            #NoUglyLagwiz

          • Will S.

            Yeah I’m so glad modern Galaxy’s don’t have that…

            #Note4isboss 
            #Note4andGearS 
            #NoteEdgeandGearS 
            #SamsungKnights 
            #SamsungorNothing

          • StraightEdgeNexus

            Yeah keep lying lagaxies don’t lag lol

          • Will S.

            Ever since I removed weather widget, lag is mostly gone for me…

          • StraightEdgeNexus

            Oh so you’ve to strip things and compromise to avoid lag :((

          • Will S.

            Nexus SHIT lags too!

          • StraightEdgeNexus

            Not as bad as lagaxy!

          • Will S.

            FUCK YOU!

          • Airyl

            lel.

          • MattEgansHairLine

            Someone hit a nerve!

          • Airyl

            #verywellIshallimmediatelygivemyselfpermissiontostopmeyselffrominhalingthesolidfleshthatisdicksrichard

      • squiddy20

        What’s funny is, that “boss” Note 4 you have is more or less made of the same #CheapPlastic that you claim the Nexus 6 has. Try coming up with an insult that doesn’t also include yourself or your favorite object in the whole world. Good lord you are stupid.
        Also, I’m sure we could find just as many reports of manufacturer defects on your “pimp slapping” Note 4.

        • Brian

          He’s just pulling your chain, having a bit of fun.
          # Don’tWorryAboutIt

          • Airyl

            They’ve got literally no idea.

        • Airyl

          #butthurt #asspain

  • Soryuu

    Nexus 6, now with an unintentional removable back

    • Gilles LeBlanc

      LoL in all seriousness though as a nexus 6 user my mind imediately concludes its due to misuse of some type. Then theres that screen burn in which is a female tech reviewer creating an issue by leaving screen on full time for story notoriety. Certainly few others have left their screens on to help further validating her career move. Reputable authors on not immune they get free products for favorable reviews.

      • Jerry Rich

        I don’t think you have a clue as to what is causing the issues on this device. I think you’re the only “village idiot” here. And what is your problem with the “female tech reviewer”? Are you a jilted stalker? The “shenanigans” you declare are delusional at best.

        Time to climb back in your hole.

        • Anonymousfella

          He’s dismissive of this issue most likely because he owns this device and doesn’t want to hear any criticisms about it now that he’s paid for this device.

          • Gilles LeBlanc

            Actually I opted for the Note 4 I wanted to play with their VR set up. Thermal dynamic analysis isn’t done across the board including my note 4 which also has Qualcomm quick charge.

          • Jerry Rich

            Actually according to some earlier posts you’ve made, you have claimed to own a Nexus 6. I’m sure no one really cares what you own or if you like playing with VR.

          • Gilles LeBlanc

            Wowa how stockerific of you that’s not creepy at all. Yes I did have nexus 6 I was testing at that time.

          • djinn123

            What’s “stockerific”?

        • Gilles LeBlanc

          Hahaha No not at all I just don’t want to use her name dosnt matter whether she’s female or male look into it yourself. And as I said my thought on nexus 6 it’s a suspicion based on personal opinion. I would suggest a paying attention in class at your high school lol. Hahaha thirteen upvotes my god you guys are making me loose faith in humanity.

          • Jerry Rich

            Try voicing your thought on the nexus 6 based on a fact instead of a suspicion based on your “personal opinion”.

          • jetscreamer01

            Erica Griffin?

      • Daki

        I don’t think you understand the meaning of unpopular. Have you got 330k people following you on Youtube, or anywhere for that matter? She may be unpopular compared to the likes of Marques Brownlee or Unbox Therapy, but she has a strong expanding fan base which will make her reach that level soon enough

        • Gilles LeBlanc

          More popular reviewers are not exempt, Leo lapport along Devorak and his crew confirmed reviewers also receive free product for favorable reviews all the time. Never forget to read between the lines she started this entire thing and it’d being ignored by google.

          • Jerry Rich

            Did you accuse Laporte and Devorak of a “fabrication” like you accused the “female tech reviewer”?

            Climb back into your hole Giles.

          • Julio Perdomo

            Jerry please shut up! Damn.. What is it with you and holes???!!!

          • Gilles LeBlanc

            Did I say that cause it seems you have a better memory of my last 3months then I do?

    • MattEgansHairLine

      Self-Bend Gate!

  • galaxyNote4isBoss

    #Nexus6Flop
    #UngluedGate
    #CheapPlastic
    #SlideGate
    #PoorBatteryLife
    http://www.forbes.com/sites/gordonkelly/2014/12/16/nexus-6-review-long-term/

  • rmkilc

    Defect watch: Some Nexus 6 owners reporting back cover manufactured by HTC

  • Josh Gilman

    …wouldn’t know. I sold mine a couple months ago.

  • AdazeeI

    Motomaker: unintentional edition

  • pkmabhilash

    bought the handset from Indian online retailer “Flipkart” one month back. After seeing the article i took a closer look at my Nexus 6 and there it is! on both sides! the back panel is slightly getting unglued. did not expect this from such a premium device and so early!

  • Marty

    The ARA brand creeping over into the Nexus brand…

  • Dian Aleksandrov

    Well, they sold the TX factory

  • SugarFreeTargets

    Unpeal it and replace it with a skin :p

  • Bob

    Link to the source discussion about this issue for those interested http://www.reddit.com/r/nexus6/comments/2sjqxv/just_received_my_nexus_6_and_the_back_is_peeling/

  • Elmuchachote

    I have a defective headphone jack in my nexus 6, just 2 weeks I purchased, Motorola replaced with a brand new one. Now it’s been a month with this one and so far no issues, just the other day I have to turned off cause it was very hot, and I wasn’t even using it.

  • Same problem, happened from day one.

    • Airyl

      That quality.

  • Travis Jewell

    Bought the nexus 6 two weeks ago noticed that the back was coming u glued and so took it bake to Sprint and I still haven’t got my rma kit to send the defective phone back. And now both sides for the back are popping up pretty severely now. Hope the next one doesn’t do it again.

    • MattEgansHairLine

      The difference between Apple and the run of the mill ‘Google Partners’.

      I bought an iPhone 4 four years ago, battery lasts for 48hrs still! And I get updates direct from Apple for four years (Google and Samsung only offer two years)

      A few weeks ago I decided to upgrade to the 6, the one I got was a defective one, so I walked into another Apple Store closer to home, and they changed it for a new one in ten minutes.

      You get what you pay for from some companies (excluding Samsung, who’s RRP is higher than Apples!).

  • Brian

    It’s a battery defect. That’s actually something I never thought off. At some point in its life the battery WILL start to swell up. So all unibody phones have an inherent design flaw and are a real safety hazard. If you have a swelling battery on a Samsung you can just change it yourself.

  • Reus
    • Reus

      Btw. It’s not mine.

  • Ha ha ha ha haaaaaa!
    Good Motorola, Good…

  • Hunt3R

    I’m still rockin my nexus 5. I personally think its better than the 6.. Just my opinion… Got it like 2 months ago.. I will replace this when nexus 5 2015/2016 comes out… Google you better make a 2nd gen nexus 5.

  • Kai Boogie

    glad i went with the z3.. not a fan of motorola’s cheap design principles..

    • Airyl

      Glad I went with Xiaomi Mi4.. not a fan of motorola’s cheap design principles..

  • ekerazha

    The Nexus 6 size is perfect for a grill, maybe there’s a free sausage under cover.

  • vahtmestar

    Just sent my nexus 6 to service last week, because back was risen up. Now waiting, that will they repair it or give me new one.

  • crutchcorn

    Man, the build quality issue is a big one in Android… You could even say the situation is becoming.. *glasses on* Unglued

  • MattEgansHairLine

    It intentional, it shortens the life of the device forcing you to upgrade, so when the back and the front peel away, you end up with three doorstoppers instead of one.

    Google, destroying Apples competition as quickly as it can.

  • Will

    Lenovo + Motorola = terrible smartphone

  • BZ

    Good thing i decided to keep my Nexus 5…

  • Heiko Quant

    Probably the back expands from all all the finger sweat it is soaking up. The nexus 6 is a a flawed product. I moved back to the Mate 7 and I am happy to have dumped the n6.

  • Robert Firestone

    I don’t have this problem but I am having problems with my speaker volume going soft after a few seconds to where you can barely hear it. It doesnt matter if it is music, maps, or calls on loudspeaker.

  • Howie Eastin

    I noticed tht about my moto x when I had it…. But then I got the note 4 and never went back

  • Devashish Shukla

    THE BATTERY WAS EXPANDING DUE TO MOTO TURBO CHARGER WHICH ENABLE FAST CHARGE BUT DESTROYS THE BATT!!!!!

  • dpskfromWA

    Glue-gate?

  • Larry O’Rourke

    You have to drop your phone pretty hard for this to happen, happened to me back when i had my nexus 5. Be more careful with your phones and this should never happen.

  • Rick_Deckard

    Not only that the Nexus logo in the back comes out pretty easy… So much expensive and so poor built materials…

  • Ivan Feign

    This is making me really paranoid. I could swear that my back is lifting by a fraction of a millimeter next to the volume buttons. It does get pretty warm on my Qi charger. I’m going to pay close attention to this thing.

  • Wai-Ding Dennis Zeng

    It also happened with my Nexus5. The battery expanded.. instead of RMA to google, i just replaced the battery…

  • Andron Frolov

    third place i’m posting this:

    Have same issue called motorola support NO REPLACEMENT. They told me to ship the phone to them (2-3 business days) then there is a 5-10 b-day turnaround on their end and they’ll ship back (2-3 business days). So what am i now, the designated phoneless? (for 16 business days anyway…)

  • infra
  • Nishith

    If this was Apple, we would already have seen lots of jokes,.

  • MattEgansHairLine

    Self-bending gate?

  • Nayan Zaveri

    I just bought the phone today and opened the box and the back cover is unglued on one side. I have immediately ordered a replacement.

  • Corvin666

    Had same issue: http://forum.xda-developers.com/nexus-6/general/cracked-screen-n6-t3130995

    Started with a hairline crack on the device screen, then back cover started separating from the frame.

  • RAVIRAJ

    RAVI RAJ