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Verizon believes that free data for "2 years" really means "1 year"
Today, JR Raphael over at ComputerWorld wrote a rather bizarre story involving Verizon Wireless and the Chromebook Pixel.
Last year, Google’s LTE Chromebook Pixel went on sale from Google’s Play Store for $1450. Included in this price was a “free two-year mobile broadband plan from Verizon — 100MB per month,” with the option to purchase more as needed.
Now, after just one year, Verizon is apparently telling buyers that the free 100MB per month deal was really just a one-year deal. Having purchased the Pixel with the 100MB deal and gotten many emails from others with the same complaint, Raphael decided to get to the bottom of this issue by contacting Verizon and Google:
I called the carrier’s customer service line and, after holding for 15 minutes and then talking in circles to an agent for another 10, was able to get through to a supervisor. That person politely told me he wasn’t aware of any two-year commitment and that — despite my pointing out official documentation to the contrary — there was nothing he could do to help me. I tried Google Play’s customer support line next, but agents there didn’t have any answers. – JR Raphael, ComputerWorld
While Google’s official Chromebook Pixel LTE product page no longer makes any mention of the free data plan, an old version of the page via archive.org has the two-year plan included:
Heck, Google’s press site describes the deal as being valid for three years instead of two.
People should not be surprised at these tactics by Verizon. Verizon already has a history of sketchy math, below-the-line fees and making sure that others are to blame when they themselves are the sole reason for not finishing a contractual obligation.