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Is T-Mobile properly implementing their new music freedom program?

A number of T-Mobile subscribers are complaining that T-Mobile is not correctly exempting data from programs that are part of T-Mobile's new music program. Programs that are a part of the T-Mobile program are supposed to have their data not count towards a customers data cap.
By
July 1, 2014
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Wireless and broadband providers have an extensive history of broken systems, whether usage or billing.

  • Verizon Wireless just finished resolving a “massive billing system outage.”
  • AT&T’s U-Verse usage meter was so bad that the company stopped their metered billing plans due to a number of customers showing drastically different consumption readouts (through their own programs) than AT&T’s official website monitoring tool.
  • Cogeco’s usage meter was adding phantom data amounts to customers whose modems were turned off and adding data amounts to people whose accounts were turned off eighteen months earlier.
  • Suddenlink had so many complaints about their data meter that they turned it off until they could figure out the problems.
  • Cox Communications has a forum packed full of usage meter complaints, if the meter is even working. It has gotten so bad that Cox was forced to respond to the complaints over at DSLReports: “This is something we have been working on for some time, we are still working to correct the issue for all of our HSI customers that have had issues with it,” Cox posted to their forums several weeks ago.

So, it shouldn’t be that big of a surprise to see that T-Mobile just may be having issues properly exempting some programs from their music freedom program.

Yesterday, ReCode alerted us that a number of T-Mobile subscribers are complaining that T-Mobile is not correctly exempting data from programs that are part of T-Mobile’s new music program. Programs that are a part of the T-Mobile program are supposed to have their data not count towards a customers data cap.

A few customers wrote that they had been racking up data charges while listening to Spotify — a problem they hadn’t encountered while tuning in to other streaming services, such as iHeart Radio or Pandora. T-Mobile said it doesn’t have any indication that Spotify or any other music applications included in its program are drawing down customers’ high-speed wireless data buckets. – ReCode.net
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