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HTC pledges to provide 2 year's worth of updates to new flagship devices

In a Reddit AMA, HTCUSA's Product Team revealed that it will provide 2 year's worth of updates to new flagships, and that it's "actively exploring" bringing Android 4.4 KitKat to the US variant of the HTCOne X. Read on for more!
February 15, 2014

One of the big sticking points to purchasing HTCsmartphones in the past few years was the relative lack of updates provided for flagships, and while there are more than a few reasons why HTCis no longer at the top of the Android tree, the fact that many customers have been burned by HTCdue to a lack of updates is definitely a big factor.

HTC has acknowledged that it hasn’t been the best in the business when it comes to updates, and as such has improved in both speed and regularity with its 2013 flagship the HTCOne, which has received reasonably quick updates. Now HTCis looking to go one step further as it has pledged to provide a full two year’s worth of updates to new flagship devices after their release date as it looks to win back the trust of customers.

[quote qtext=”We don’t have a perfect track record regarding updates along with almost every phone manufacturer, but we’re dedicated to bring more transparency to the process and doing our best to deliver updates as quickly as we can.” qperson=”HTC USA Product Team” qsource=”Reddit AMA” qposition=”center”]

This was revealed in yesterday’s Reddit AMA (Ask Me Anything), which was undertaken by the HTCUSA product team to help bring a little more transparency and improve communications with customers. Unfortunately, they did not specify what was considered a “flagship” device, but we can safely assume the successor to the HTCOne will be one of them.

[quote qtext=”Today we are making a commitment to support all new North America flagship devices going forward with all major Android updates for 2 years after their release date.” qperson=”HTC USA Product Team” qsource=”Reddit AMA” qposition=”center”]

The AMA also revealed some good information for owners of the US version of the HTCOne X. HTChad previously announced that all variants of the HTCOne X, and One X+ would be stuck on Android 4.2.2 Jelly Bean. This was due to the lack of support from Nvidia for newer versions of Android for the Tegra 3 processor found in the International variant of the One X and all variants of the One X+.

However, the US variant of the HTCOne X uses the Qualcomm Snapdragon S4 Plus, which can be updated to Android 4.4. While HTChad previously decided to keep the US variant of the One X on par with the rest of the One X family, an uproar of displeasure from customers, HTCis now “actively exploring” how the US variant of the HTCOne X can make the jump straight to Android 4.4 KitKat.

You can read the whole HTCUSA product team AMA thread in the source below, which contains some more information, including the likelihood of the addition of RGB LED notifications to HTCsmartphones, the update schedule for the HTCOne Mini and One Max, and more.

Are you convinced HTCis making a comeback or is this a case of too little too late? How important are timely updates and support to you?