Search results for

All search results
Best daily deals

Affiliate links on Android Authority may earn us a commission. Learn more.

How to cancel your Instacart order

Cancel your Instacart order with ease and avoid any unnecessary fees.

Published onFebruary 22, 2023

Instacart is a popular grocery delivery platform that provides a convenient way to order groceries online and deliver them to your doorstep. However, there are times when you may need to cancel your order for various reasons, such as a change of plans or a mistake. In this article, we’ll review everything you need to know regarding order cancelations and walk you through the steps to cancel your Instacart order.


To cancel an Instacart order, go to the Your Orders section in your account, select the order you want to cancel, and click Request Cancellation. Provide a reason for cancellation, and confirm the cancellation request.


Can you cancel an Instacart order?

You can cancel an order for a full refund without additional fees before a shopper begins shopping. If the shopper has already started shopping, canceling your order may incur a cancellation fee of up to $15. If the shopper is already en route to deliver your order, you will be charged the total price. To cancel an order after shopping begins, contact Instacart Care.

How to cancel an Instacart order

You can cancel an order for a full refund without additional fees before a shopper begins shopping. Follow the steps below to cancel an order using the Instacart mobile app or website.

On the Instacart website

At the top left, click the three horizontal lines.

1 horizontal lines
Adam Birney / Android Authority

Click Your Orders.

2 your orders
Adam Birney / Android Authority

Click View order detail on the relevant order.

3 view order detail
Adam Birney / Android Authority

Select More > Cancel Order.

Lastly, click Cancel my order to confirm your decision.

6 cancel
Adam Birney / Android Authority

Instacart will require you to provide a reason for canceling your order. Select one of the reasons or choose Other and click Submit.

7 submit
Adam Birney / Android Authority

Your order will be canceled, and you will receive a confirmation email.

On the Instacart app

Tap the three horizontal lines in the upper left-hand corner.

1 instacart mobile menu top left
Adam Birney / Android Authority

Tap Your orders.

2 instacart mobile your orders button
Adam Birney / Android Authority

Select the order you want to cancel.

3 instacart mobile tap on unsent order
Adam Birney / Android Authority

On the order page, scroll down to More > Cancel order.


Tap Cancel to confirm your decision.

6 instacart mobile cancel order
Adam Birney / Android Authority

Instacart will ask you for a reason for your cancellation. Choose an option and tap Submit.

7 instacart mobile submit cancellation request
Adam Birney / Android Authority

How to return Instacart items

All returns on Instacart are subject to the store’s return policies, which vary by retailer. You can contact Instacart Care to see if your order is eligible for a return.

In most cases, you will be asked to return the item to the store where it was purchased. The representative will provide details on how to return the item. Select retailers will allow you to return an item with your digital Instacart receipt.

Once the item has been returned, Instacart will process your refund. The refund will be credited to your account within five to seven business days. It’s important to note that you will only receive a refund for the item’s cost, not for any delivery fees or tips.


Yes, you can cancel your order even after the shopper has started shopping. However, if the shopper has already started with the order, you may have t pay a cancellation fee.

Once you cancel your order, Instacart will send you an email confirmation.

Refunds are typically processed within one week after the cancellation of submitting the request.

Yes, you can cancel your Instacart Express subscription at any time. To do so, go to the Account tab, click Instacart Express, and select Cancel Express Membership.

Canceling your order before the shopper begins shopping will not result in a cancellation fee. But, if the shopper has already started shopping, you could face a fee of up to $15.