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How to cancel your Instacart order
Instacart is a popular grocery delivery platform that provides a convenient way to order groceries online and deliver them to your doorstep. However, there are times when you may need to cancel your order for various reasons, such as a change of plans or a mistake. In this article, we’ll review everything you need to know regarding order cancelations and walk you through the steps to cancel your Instacart order.
QUICK ANSWER
To cancel an Instacart order, go to the Your Orders section in your account, select the order you want to cancel, and click Request Cancellation. Provide a reason for cancellation, and confirm the cancellation request.
KEY SECTIONS
Can you cancel an Instacart order?
You can cancel an order for a full refund without additional fees before a shopper begins shopping. If the shopper has already started shopping, canceling your order may incur a cancellation fee of up to $15. If the shopper is already en route to deliver your order, you will be charged the total price. To cancel an order after shopping begins, contact Instacart Care.
How to cancel an Instacart order
You can cancel an order for a full refund without additional fees before a shopper begins shopping. Follow the steps below to cancel an order using the Instacart mobile app or website.
On the Instacart website
At the top left, click the three horizontal lines.
Click Your Orders.
Click View order detail on the relevant order.
Select More > Cancel Order.
Lastly, click Cancel my order to confirm your decision.
Instacart will require you to provide a reason for canceling your order. Select one of the reasons or choose Other and click Submit.
Your order will be canceled, and you will receive a confirmation email.
On the Instacart app
Tap the three horizontal lines in the upper left-hand corner.
Tap Your orders.
Select the order you want to cancel.
On the order page, scroll down to More > Cancel order.
Tap Cancel to confirm your decision.
Instacart will ask you for a reason for your cancellation. Choose an option and tap Submit.
How to return Instacart items
All returns on Instacart are subject to the store’s return policies, which vary by retailer. You can contact Instacart Care to see if your order is eligible for a return.
In most cases, you will be asked to return the item to the store where it was purchased. The representative will provide details on how to return the item. Select retailers will allow you to return an item with your digital Instacart receipt.
Once the item has been returned, Instacart will process your refund. The refund will be credited to your account within five to seven business days. It’s important to note that you will only receive a refund for the item’s cost, not for any delivery fees or tips.
FAQs
Yes, you can cancel your order even after the shopper has started shopping. However, if the shopper has already started with the order, you may have t pay a cancellation fee.
Once you cancel your order, Instacart will send you an email confirmation.
Refunds are typically processed within one week after the cancellation of submitting the request.
Yes, you can cancel your Instacart Express subscription at any time. To do so, go to the Account tab, click Instacart Express, and select Cancel Express Membership.
Canceling your order before the shopper begins shopping will not result in a cancellation fee. But, if the shopper has already started shopping, you could face a fee of up to $15.