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Galaxy Note 4 beats iPhone 6 for customer satisfaction
Owners of the Galaxy Note 4 are the most satisfied consumers according to a new survey conducted by the American Satisfaction Index (ACSI). The latest survey from ACSI reveals that the Galaxy Note 4 tops the chart with 86% customer satisfaction while the Galaxy Note 3 comes joint second with the iPhone 6 Plus, Galaxy S5 and iPhone 6.
The survey shows that customers using the Galaxy Note 4 – which was released in October last year – are the most satisfied and despite the handset being several months old, it still ticks all the boxes for customers. Interestingly, the top six positions in the survey are taken by either Samsung or Apple and these two companies top the list for manufacturers.
Looking past the top of the list, both Samsung and Apple still dominate but Motorola, HTC and LG all feature on the list as well. The omission of any Sony devices from the top of the satisfaction survey suggests that Sony’s devices – which are not widely available in the US – don’t satisfy customers as much as its rivals do. Given that Sony’s smartphone sales performance has been dwindling over the past 12 to 18 months, the satisfaction survey reveals that the company has a lot to do to keep the key US market satisfied.
Looking at the list of manufacturers, the swing between Samsung and Apple – resulting in both companies tying for the top spot – could be due to less than stellar Galaxy S5 sales and Apple finally delivering the bigger screen its customers have been asking for.
Motorola‘s third spot shows that the company’s handsets – and in particular the Moto X, which can be customised to your specification through Moto Maker – offer the package that customers are looking for. BlackBerry‘s sales figures have also been steadily declining over the past few years but the company’s customers are the fourth most satisfied in the US.
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Moving past the top four and HTC and Nokia may not have sold as many devices as their rivals but they came fifth and sixth in the list respectively: for HTCat least it shows that customers certainly do enjoy its HTC One range and for Nokia, it shows that despite Windows Phone being a much smaller OS than Android and iOS, its customers are certainly satisfied.
It’s worth noting that none of the latest flagships – the LG G4, Galaxy S6, Galaxy S6 Edge and HTC One M9 – had been released to the market when the survey was conducted, hence why they do not make an appearance on the smartphone list. The next survey will reveal whether Samsung’s switch in design with its latest smartphones will deliver higher satisfaction than Apple’s handsets.