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Phone restored to factory settings by itself while charging!? Can I retrieve my data?

Posted Feb 19, 2018 by Meletel

  1. Meletel

    Meletel Member Scrap Metal

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    Hello everyone!

    Yesterday I powered off my Moto G3 and plugged it in to charge. After a few minutes I heard a short vibration, which normally means that the phone powered on by itself and is booting. I then checked the screen; I had to put in the PIN for my SIM card, but afterwards there was no pattern I had to draw in order to unlock the phone (I had one set up before!). After unlocking the screen I can see a blue screen with "Welcome" at the top, a choice of language and a yellow arrow ("next") button in the middle and "Emergency" call button at the bottom. And in the top right hand corner are the usual signal strength and battery icons.

    When I press the yellow button, I'm asked to connect to a Wi-Fi network. I haven't proceeded beyond that point, as I don't want to mess up my phone even further. Basically it looks like my Moto G3 returned to factory settings and wants me to set it up for first use.

    I then tried to reboot the phone a few times. I always get the standard Motorola "stitching" animation and get booted into the described screen. I also went into recovery mode, but almost every single option booted me into the blue screen and one time I got the "No command" screen. But maybe I did something wrong; I'm certainly no expert when it comes to using the bootloader.

    Having described all of that, my questions are: is it possible for the phone to have reverted itself to factory settings? If yes - why and how? I have an SD card with a lot of photos, documents and application data that is very important to me. Is it still possible to retrieve the data that was saved on the device?

    I would very much appreciate any help with this problem!

    Thank you,
    Meletel
     
  2. Jake Lam

    Jake Lam Well-Known Member Android Overlord

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    Devices:
    Samsung Galaxy Note 8 (N950N), Samsung Galaxy Note 4 (N910C), Samsung Galaxy SII, Samsung Galaxy Note 8.0 WiFi Edition, Sony PRS-350, Sony PRS-T3
    If you haven't written over the data that was stored on your device, you should be able to use data recovery software to recover it.
     
  3. smalling123

    smalling123 Member Drone Droid

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    Don't add new data to your phone to prevent from over-written data.
    And it is possible to make a data recovery process, but you need to find a reliable program to help you. If you have backup of your phone, it is also possible to regain the data.
     

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