Verizon working on HTC DROID Eris weather widget issue, still investigating other problems

May 26, 2010

HTC DROID Eris for Verizon

I got word back from a Verizon Wireless rep moments ago regarding all of the complaints we are seeing in comments about the recent HTC DROID Eris Android 2.1 over the air firmware update.ย  We were told that the tech gurus are already working on the weather widget issue, but that other less frequently cited problems (such as missing call audio and message notification issues) have not been properly documented yet.

I was advised that people with problems other than the weather widget should call Verizon Wireless or bring their DROID Eris to a Verizon Wireless retail store.ย  Verizon is somewhat skeptical of anonymous internet chatter, but will put a heck of a lot more weight on something that they can experience more directly and link to actual customers.

So, you want to get a fix to your problems? Call Verizon by dialing 611 from your Verizon phone or (800) 922-0204 from any phone and seek tech support.ย  Tell them what the problem is, when it started happening, and how to duplicate it.

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