Verizon announces upgrade availability changes for wireless customers

April 12, 2013
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Verizon Wireless
Verizon has just announced that it will be making a few changes concerning upgrade eligibility for customers under two-year wireless contracts. It also announced changes that affect the discontinued New Every Two program and the shared upgrade option that is available for all its customers.

Currently, Verizon customers may take advantage of early upgrade eligibility and switch up their devices at only 20 months, meaning it isn’t necessary to wait out until the full 24 months is up before moving to change or upgrade a contract tablet or smartphone. However, with today’s announcement, customers may only upgrade their devices after their contracts expire. The first ones that will be affected by this are those with contracts that end on January 2014. However, Verizon notes that customers still have the option to simply purchase devices at full price separately.

Meanwhile, Verizon customers who still have credits from the New Every Two program, which was ended in January 2011, are now being advised that their unused credits will expire on April 15. And as for those who wish to share an upgrade with another person on a single account, they will no longer be able to do so unless it’s for upgrading to devices in the same category (i.e. upgrading a phone to another phone, instead of a tablet or a Jetpack to a phone).

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