Verizon Cancels $2 Convenience Fee for Online and Phone Single Payments

December 30, 2011
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    Here is somewhat shocking news to come from Verizon today, recently we reported to you about the new $2 convenience fee Verizon was going to start charging their customers for paying their bill online or by phone, they have now decided to cancel that altogether.I’m sure that makes a lot of you Verizon customers very happy. Here is the full statement from Verizon below:

    Verizon Wireless Will Not Institute Single Payment Fee

    December 30, 2011

    Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.

    The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.

    “At Verizon, we take great care to listen to our customers.  Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

    Looks like Verizon actually listened to their customers this time. But I think most of this is to do with the FCC looking into this “convenience” fee.

    Are you happy Verizon is cancelling this “convenience” fee? Let us know in the comments.

    Comments

    • GuestP

      I spent time this morning preparing to leave Verizon, so this announcement diminishes the urgency of that task. Am I happy they are cancelling this fee?? – My positive sentiment today is much smaller than my outrage from yesterday when the original announcement was made. To give grudging credit to VZ…at least they were willing to admit their flaws and redact the bonehead maneuver.

    • StretchDee1

      I think the fee was stupid anyway. Who charges you for making a payment? I could see if the payment was late and that was the charge, but for making a payment WTF. I think FCC has all to with the decision and customers has nothing to do with it. Thank You FCC.

    • Guest

      Corporate greed at its finest. Did Verizon forget about number portability??

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