by Brad Ward, 2 hours ago
According to the results of the American Customer Satisfaction Index, Verizon Wireless has been named to have the most satisfied subscribers among the big four carriers. The survey takes a number of factors into account,…
Here is somewhat shocking news to come from Verizon today, recently we reported to you about the new $2 convenience fee Verizon was going to start charging their customers for paying their bill online or by phone, they have now decided to cancel that altogether.I’m sure that makes a lot of you Verizon customers very happy. Here is the full statement from Verizon below:
Verizon Wireless Will Not Institute Single Payment Fee
December 30, 2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
Looks like Verizon actually listened to their customers this time. But I think most of this is to do with the FCC looking into this “convenience” fee.
Are you happy Verizon is cancelling this “convenience” fee? Let us know in the comments.