U.S. Cellular “One and Done” goes the way of the dino, requires two-year contract with new phone purchases

July 17, 2013
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    If the main reason you are on U.S. Cellular’s network is to take advantage of their “One and Done” program, then we are about to ruin your day.

    U.S. Cellular has confirmed the program is now going the way of the dinosaur. Starting July 27th, you will be required to sign a two-year contract in order to get a new device at a subsidized price.

    As if this change didn’t hurt enough, U.S. Cellular seems determined to throw some extra salt in the wound by also changing up the 15-day Excellence Guarantee. From now on, if you decide your new phone isn’t right for you, you’ll be forced into paying a $35 restocking fee.

    At a time when T-Mobile is chucking the idea of contracts out the window, why in the world would U.S. Cellular revert backwards to a more locked-down carrier approach? Your guess is as good as mine, but here’s the official PR spin:

    “At U.S. Cellular, we are continually evaluating the entire experience we offer to our customers. Beginning later this month, all customers will be required to sign a 2-year contract when purchasing a subsidized device. In addition, a restocking fee of $35 will be introduced as an update to the 15-Day Excellence Guarantee policy and will be charged when a customer returns a device during the 15-day time period. These changes will allow us to invest in improving our customer experience and offering new products and services to our customers.”

    In the end, U.S. Cellular’s policy change isn’t really any worse than what we see with Sprint, Verizon or AT&T. Then again, that’s probably what makes this change so disappointing. We thought you were better than this, U.S. Cellular.

    Any other U.S. Cellular customers out there? What do you think of the change?

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    Comments

    • Marco Mendoza

      they changed their policies because they are getting the iphone abd they paid apple 4 billion dollars to carry it. so they need to recuperate the money somehow

      • Richard Sequeira

        I find it stupid how people with little or no computer expertise are getting smartphone for stupid purposes. Just comes to show that computing for the masses has made operating system over-simplified and feature downgrade.

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