Just so you know, you can still email us for support when evaluating the product.. we are more than glad to help out.

If you email us at the support alias, we would be glad to help you out.
However, before you do that, you can quickly take a look at the faq page to see if you are missing the basics..

http://www.nitrodesk.com/dk_touchdownFAQ.aspx

things to remember:
1. Microsoft exchange version should be 2007 SP1
2. User ID is normally your email
3 Server name is usually the OWA server name.
4. You receive email from the time you perform the first refresh on the device (If you change your settings, you need to refresh at least once.)

thanks for the encouraging words..
-NitroDesk team

Did you get the answer to this? Normally this happens when you are trying to connect to exchange server 2003. you can confirm the version by opening the OWA page. While 2007 Sp1 is the currently supported exchange, 2003 support is something that is planned for the near future..
-NitroDesk team

This is fantastic news, hurray!!

I imagine creating software for an exchange server has a few similarities to MS Sync Center. Anything in the works to be able to sync Outlook Contacts, Calender and E-mail?

Thanks!

Works excellent! Great job. Quite a feature rich application, and most importantly works VERY reliably! Kudos. Look forward to Push Email support as well as a way to scroll through Contacts using predictive text input.

Touchdown is definitely significantly better than the other apps I tried!

@me,
Would you mind emailing us at support? perhaps we could take this up offline..

@brice,
What type of an account on the server side? wasnt really clear on the “able to sync Outlook Contacts, Calender and E-mail”..

regards
-NitroDesk

Will it support more then 1 exchange account ?

As I know iphone and windows mobile only support 1 exchange account.

Company is running exchange 2007, i’m confirming with the exchange admin if it’s sp1. but toggling the 2003 option fixed the ‘attr value delimiter missing’ i was getting. And now i get work email.

Thanks! i needed this ap. I recommend getting this up on the Android market as a ‘Demo’ There is another developer out their doing the same app, but i haven’t had a chance to POC theirs yet.

Great job!

What is the time lag in getting emails to the phone from the server. I want the G1 but want to make sure the response time is good. I have the Dash with Windows Mobil and I get emails on my phone sooner than my desk top most times. Is this product the same?

@Buzz,
That non standard URL probably will not work, since we currently look for http://www.mydomain.com/exchange or http://www.mydomain.com/owa for WebDav style access (2003 mode)

@Brendan
We normally use a 15 minute polling time, so statistically speaking, the lag is on an average 7.5 minutes (sometimes we get mail on the device before the pc). Push mode is something which we will start investing in a little later.

@chuck,
This is normally the symptom displayed when you are trying to access a 2003 server (or 2007 without EWS enabled) in 2007 mode. If you get in touch with us at support, we can help you out..

@michael,
We have released a Free Edition on market, which allows very limited read only access, which we think might still be useful to people not willing to pay the price. However, if you are a licensed user, the market version will perform exactly like the live version. So you can take updates from the market once you have evaluated using the version from the site.

sorry, we havent gotten notifications for a while, so forgot to check back here. As a rule, please get in touch with us at support for quicker resolutions (Dont be shy even if you haven’t purchased yet, money is not the only thing we care about :-) ).

I keep getting “440 login timeout” message. I am using the trial version
Thanks

Please email us at support if these problems persist, and we can get you going!

@abhishek,
This may be because you may not have exchange EWS enabled on the server. you may be better off trying with Exchange 2003 mode.
If you check on Fetch And Trust Certificates, the certificate will be ignored.

@ak,
This is because you are probably entering the credentials wrong. If you login to OWA normally with DOMAIN\USERID, you should enter USERID and DOMAIN separately in the first tab. Also, make sure your pasword hasnt changed

@Jason,
the problem might have to do with ISA server installed on your server. Would help if you can email us with the details

We have also a configuration guide located at http://www.tinyurl.com/tdstart
This is a PDF file, so please use a computer to open this link.

regards
Nitro

Can you help…our Messaging team has given me what you call a non-standard URL to get through our reverse proxy.

It isn’t in this formt…but it is close?
(http://www.mydomain.com/exchange or http://www.mydomain.com/owa)

We are using Exchange 2003 SP2. Will this work for your application?

Very nice. I think I am going to buy the full version. I have been using K-9 but it’s so quirky and built on the the stock Android email app and POP/IMAP. This seems to work much better and syncs with my calendar which is nice. Good job guys. :)

We are using corporate certificate not from public location.

Jarda M

Hi.

I’ve been using the full version of Touchdown for over 3 months now. I’m very satisfied with the product and the upgrades.

However, I’ve been trying to get the Push feature to work and it hasn’t. In a recent upgrade e-mail, you noted that some users may require to enter a NT Domain name in the Domain Name field to get ActiveSync to recognize the account. What do you mean by the “NT Domain name”? We are running Exchange Server 2003, with ActiveSync installed.

Hello,

I am using the trial version, with having the complete one afterwards, if I can get it to work.

I am using OWA with Exchange 2003. I am getting a 440 login timeout error. Although I only input my USERID at the OWA prompt, I have tried as Login ID all of: “USERID”, “DOMAIN\USERID”, and “USERID@company.com”, as that is the login for the LCS. With all of them I get a 440 login timeout error.

On the other hand, on the third tab, when selecting which folders to synchronize, I can see all of my folders, so I don’t know what the problem might be.

Best Regards,

Jonas.

just like to say touchdown is great however it would be sensational if it had built in spell check! is this part of a future roll out? is there something else that can be used?

I have been running the trial for the last 2 days with the Motorola corporate servers, and after I realised I needed to accept Certificates, it has just worked flawlessly. Mails reach my phone before they land in outlook on my desktop. Great application, and very nicely executed. lots of options for how you want notifications to be received etc…
I will be buying the licience for this.

Good job guys.

Chris.D.

@john,
Have you tried the quick configuration for your server?
You can email us at support in case you are still blocked.
regards
-nitro

addition: errormessage:

checking certificate…
checking active sync wiith ssl…
activeSync header was [Lorg.apache.http.header;@432bfa88
activeSync version check returned negative, but still trying for 12.1

che3kcing activesync without SSL…
the target server failed to respond:
Exception performing request
ActiveSync version check returned negative, but still tring for 12.1 checking 2007 with SSL Error renewing subscriptio: refresh folder list and try again checking 2007 without SSL…. The target server faild to respond for operation: Subscribe _> error renewing a subscription Checking 2003 with SSL… Checking 2003 without SSL… The target server failed to respond: Exception performing request

I am unable to open attachments. When I click on them to down load, I get the message that that has occurred but the attachment doesn’t open.

@Wichard/Kathy/Brent,
Not sure if your problem was addressed, but if not, would you mind getting directly in touch with support ?

@David,
if you long-press a contact in touchdown and select Add to Phone in the popup menu, the contact wil be added to the phone book.

Could you please write to support more about what you meant by fields lining up ?

thanks!
-nitro

Brian,
Would you mind emailing support at Nitrodesk ? We may be able to help better offline.
In general, you always want to try performing the Quick Configuration instructions provided at http://tinyurl.com/tdstart . the only gotcha is that in the UserID you have to provide DOMAIN\USERID whereas on the iPhone and Windows Mobile devices you enter the domain name separately.
-g

Sanjeev,
the latest version of touchdown has made some improvements in speed and functionality. If you are on the latest, i would still recommend you to perform a wipe Data and a reconfiguration in case you have upgraded from an earlier version.
In this version, we have solved some of the issues with the contact syncing as well as restricted that from being pushed over to google online. This has been known to be one reason for duplicates. To make sure you dont get duplicates, it is recommended that you go to gmail, see the contact list and delete the touchdown contacts from there as well as the touchdown group.
Once you do that, you can wipe the contacts storage on the phonebook and then perform a copy to phone.
TouchDown has been found to be compatible with the other office applciations, many users use them together. The only known issue was that of opening office 2007 documents, which is being fixed (beta now allows this).

If you have any questions at all, please feel free to email us at support..

regards
-g

Worked for me after installing SP2 upgrade. 2 problems so far

I can choose multiple contact folders from within touchdown display but I still only get sync with the original Contact folder. Calendar, Task Email all work fine but not other Contact folders

I also checked “update contact changes from to phone” in advanced menu after first insall…all contacts previously installed from exchange in touchdown disapeared except the one new one I had added on my contact exchange server. Had to refresh all

Still trying get the hang of it

Olav
the license is life-long
Usually new emails arrive as soon as they are received at the server. Otherwise you should use the Refresh option

DRW
Currently touchdown only supports the main contacts folder, but it will change in the next release

Todd,
You should follow the instructions at http://tinyurl.com/tdstart if you still have trouble, please email support at nitrodesk.com

My friend and I purchased Motorola droid last week. We wanted Touchdown for our Office mails. We downloaded the trial version. At that time the licensed version was $5.99. Last Friday, it was 9.99 and suddenly I see it as $19.99. You are pretty aggressively pricing a popular product. Can we get an reprieve?

Is Touchdown compatible with MS Exchange 2003?

I have a client with an HTC Touch Pro using your latest TouchDown application trying to connect to their Microsoft Small Business Server 2003 with Exchange 2003 SP2 installed. Does not seem to connect properly.

One of your Email threads shows you require http://www.mycompany.com/owa but how about http://www.mycompany.com/exchange?

Let me know if you know of any issues with Small Business Server.
Thanks.

I have a G1 phone I downloaded the free version (NonCupcake) and it worked great. The 5 day trial period ran out on this Tuesday so I paid for the upgrade to the full version. It still worked great until yesterday (Friday) morning. No new emails load in it looks like it times out when I click refresh it simply says initializing connection for a long time but nothing ever happens. It constantly tries and then asks me if I want to wait or force close. I checked out FAQ PDF and it said to run a diagnostic, but I can’t even get that to open and work. Anybody know what the email address is for support? I can’t seem to find it.

Just bought a Droid and am trying to sync it with my work’s 2003 Exchange server. Couldn’t do it out of the box so am trying Touchdown. I get this error message, “not trusted server certificate: Exception performing…” any ideas?

I had to do a factory reset on my device and re-install TouchDown. The e-mail sync is working perfectly. I can’t get the calendar to sync at all…it’s completely blank. What am I missing?

Thanks!

@Alex did you get an answer for this? I am seeing the same problem…

CAN YOU PLEASE HELP ME SET UP MY EMAIL.
I HAVE DOWNLOADED TOUCHDOWN AND WHEN I AM DOING THE CONFIGURATION IT SAYS AUTOMATIC CONFIGURATION FAILED.
ACTIVE SYNC NEGATIVE. DO I NOT HAVE ANYTHING ON MY TMOBILE MYTOUCH??
IM GETTING SO AGRIVATED…
PLEASE HELP ME!!!

Hi,

We use 2003 exchange server

I am getting the following error message using touchdown.

ActiveSync location returned HTTP code 403: Forbidden

Still no luck getting it to sync on my HTC hero. It was working fine… then just stopped. I have tried a full reinstall but no joy.

I hope I haven’t wasted my money here

Nitro:

Touchdown is not needed on the Incredible, is that correct?

Is there something comparable for the Incredible?

Sophie, same here, i just got the samsung captivate galaxy phone, and i can get contacts, and all that just fine, but email is completly blank as well. This phone comes out the 18th officialy i think of this month. not sure why only that is blank, its the only thing i care about lol… oh well! Thanks!

Will it be possible to sync with multiple Exchange Servers, i.e. two different work places for calendar, contacts and emails?

Is it possible to have the calendar shown as “full page” on my HTC Desire?

“attr value delimiter missing!(START_TAG……”
Keep in mind you can start getting this error if you change your network password. Just go into your account settings and update your pasword.