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Did T-Mobile managers direct workers to overcharge customers accounts?

T-Mobile Globe International
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by 2 weeks ago
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In a released statement, the CWA notes that in January 2013 they approached T-Mobile’s parent company Deutsche Telekom to alert them that T-Mobile US managers were “directing workers to add charges to customer accounts.” According to the CWA, T-Mobile fired a number of front-line employees who said they were working under direct orders from managers.

Dear John Legere, stop blaming others and fix your own issues

John legere t-mobile ceo
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by 3 weeks ago
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T-Mobile’s CEO John Legere decided to respond to the recent FTC complaint by blaming just about everyone else including the FTC, other carriers and the third party providers. Unfortunately for T-Mobile, their history with cramming suggests that they need to look into the mirror and fix this almost decade-old problem.

T-Mobile announcing more apps to be exempt from data caps

t-mobile-music-legere
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by 1 month ago
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TalkOfDC Several days ago, we reported that T-Mobile was allowing data from select music streaming sites to be exempt from customers data caps. Now, T-Mobile is exempting data generated from select network speed-testing apps. In a statement provided to FierceWireless today, T-Mobile stated: “The Ookla Speedtest.net application is designed to measure true network speed–not show that a customer has exceeded their high-speed data bucket. Other speed test providers are also whitelisted.” Basically, T-Mobile wants customers to know their network speeds without effecting their monthly data allotments. T-Mobile continues telling those worried about net neutrality violations that they are not accepting payments of any kind from the…