In a released statement, the CWA notes that in January 2013 they approached T-Mobile's parent company Deutsche Telekom to alert them that T-Mobile US managers were "directing workers to add charges to customer accounts." According to the CWA, T-Mobile fired a number of front-line employees who said they were working under direct orders from managers.
FTC accuses T-Mobile of intentionally lying to customers, excessive charges
Now, the FTC is taking action as they filed a complaint today alleging that T-Mobile benefitted from these services to the tune of hundreds of millions of dollars. Specifically, the FTC alleges that T-Mobile received anywhere from 35 to 40 percent of the total amount charged to consumers.