Phone upgrades up to twice a year? That’s exactly what you get with T-Mobile’s new JUMP program

by: Andrew GrushJuly 10, 2013

T-Mobile Logo Credit: StockMonkeys

Twenty-four whole months just to get your hands on a new handset? That’s not exactly an ideal situation considering the speed at which mobile phones evolve, but it seems to be the industry standard in the United States. The good news is that one of the major carriers is looking to do away with this standard and instead give us more options.

As you probably know already, T-Mobile recently changed things up with its “uncarrier’ approach, doing away with contracts and instead giving us the option to either buy phones outright or spread out the payment over 24 months. While T-Mobile’s strategy is different, it really doesn’t change the fact that 2 years is a long time to wait for a phone. That’s where the newly announced T-Mobile JUMP program comes in.

So what the heck is JUMP? “Just Upgrade My Phone” is a special plan that allows you to swap out your old device for a new phone twice a year, as long as you’ve been enrolled in the program for at least six months.

JUMP also works as an insurance plan. If your phone is lost, damaged or stolen, you simply need to pay a deductible in order to pick out a new device as a replacement.

With JUMP, you simply give back your old phone and all the original payment plans tied to the device are canceled with no further obligation on your part. From there you can simply choose a different device, with all the same ‘discounts’ and promotions that any new customer would receive for the handset.

Besides giving you a way to trade out your old device, JUMP also works as an insurance plan. If your phone is lost, damaged or stolen, you simply need to pay a deductible in order to pick out a new device as a replacement.

As you might expect, there is a small catch to JUMP: it’s an optional monthly service with a $10 fee.

Is it really worth paying $10 for the option to get out of your payment plan and ‘start over’ with a new device? The answer to that question depends on what type of user you are.

If you enjoy having the latest and greatest devices, then sure. If you are the kind of buyer that sticks with the same phone for 2-4 years, probably not. What do you think of T-Mobile’s new JUMP program interested or not?

Show Press Release

T-Mobile Announces Boldest Moves Yet as America’s Un-carrier

– Unveils JUMP!™ — a groundbreaking approach to more frequent phone upgrades

– Rapidly expands 4G LTE network to cover 157 million people in 116 metro areas

– Launches four-line family plan for $100 per month

NEW YORK — July 10, 2013 — T-Mobile US, Inc. (NYSE: TMUS) isn’t resting after turning the industry upside down with its “Un-carrier” approach to wireless earlier this year. It’s picking up the pace and continuing to revolutionize wireless for consumers.

At an event in New York today, America’s Un-carrier announced a groundbreaking new program, JUMP!™, which enables people to upgrade their phones when they want, up to twice a year as soon as six months from enrollment.

“At some point, big wireless companies made a decision for you that you should have to wait two years to get a new phone for a fair price. That’s 730 days of waiting. 730 days of watching new phones come out that you can’t have. Or having to live with a cracked screen or an outdated camera,” said John Legere, president and CEO of T-Mobile US. “We say two years is just too long to wait. Today, we’re changing all that with the launch of JUMP! Now, customers never have to worry about being stuck with the wrong phone. And, yes — it’s really as good as it sounds.”

In addition to JUMP!, T-Mobile today announced a major expansion of its 4G LTE network to reach 157 million people in 116 metro areas across the United States. The company also unveiled a program enabling families to get four phone lines with unlimited talk, text and Web and up to 500MB of high-speed data for only $100 per month — with no credit check or annual service contract required.

Today’s news builds on months of momentum since T-Mobile announced a series of bold moves in March. The announcements included dramatically simplifying its lineup of consumer rate plans to one affordable plan for unlimited talk, text and Web on a nationwide network; eliminating the need for consumers to sign annual service contracts; and enabling customers to get popular smartphones whenever they want for amazingly low upfront pricing.

Since then, market data indicates the company has nearly tripled its flow of postpaid net-new customers from AT&T and shows T-Mobile gaining more net-new customers in May than each of the other major wireless carriers in New York; Los Angeles; Houston; the San Francisco Bay Area; Miami; San Diego; and Washington, D.C.

An Easy “JUMP” to Phone Upgrades

JUMP! from T-Mobile is designed to provide customers with total protection for one of their prized possessions: their smartphones. It offers the freedom to upgrade to a new device more affordably and protects against malfunction, damage, loss or theft — all for just $10 per month, per phone (plus taxes and fees). That’s just $2 more than most customers have been paying for handset protection alone.

Beginning Sunday, July 14, customers can choose to upgrade when they want, not when they’re told with JUMP! Here’s how it works: Customers can upgrade to a new phone, financed through T-Mobile’s Equipment Installment Program (EIP), twice every 12 months after they’ve been in the JUMP! program for six months. Simply trade in an eligible T-Mobile phone in good working condition at a participating store location. Any remaining EIP payments will be eliminated, and current customers can purchase new phones for the same upfront pricing as new customers, with device financing and Simple Choice Plan, a no-annual-service contract. With JUMP!, current customers never pay more for their new phones than new customers.1

T-Mobile’s 4G LTE Network Rapidly Expanding

Having a great device means little without a fantastic network supporting it, so T-Mobile is also moving at incredible speed to make its already lightning-fast network even better and faster for customers.

Today, T-Mobile announced that its 4G LTE network now reaches 157 million people across the United States — far exceeding the company’s stated midyear goal of reaching 100 million people — and is live in 116 metropolitan areas.

Major metropolitan areas where T-Mobile’s 4G LTE network service has launched include New York, Los Angeles, San Francisco, Chicago, Boston, Philadelphia, Dallas, Seattle, Atlanta, Miami, and many others. The company debuted 4G LTE less than four months ago.

T-Mobile remains on target to deliver nationwide 4G LTE network coverage by the end of the year, reaching 200 million people in more than 200 metropolitan areas.

In addition, T-Mobile’s 4G HSPA+ network service is available to 228 million people nationwide. By combining 4G HSPA+ and LTE network technologies, T-Mobile can provide customers with a strong, seamless nationwide 4G network experience.

Launching Breakthrough Family Option with No Credit Checks

T-Mobile today is also extending its Un-carrier strategy to families by addressing a huge customer headache: being denied premium family-plan rates because of less-than-premium credit.

Beginning July 14, families can get four Simple Choice Plan lines with unlimited talk, text and Web and up to 500MB of high-speed data for only $100 per month (plus taxes and fees) — no credit check and no annual service contract required.

An average of one in three consumers who apply for wireless service do not have strong enough credit to qualify for the best wireless rates, according to industry data. Other customers prefer to avoid the hassle of a credit check. As a result, these customers may forego service from a top provider or purchase several prepaid lines.

But with T-Mobile, all families can now access a great multi-line deal with no credit check. Simply put down a deposit (roughly equivalent to one month’s bill) to get the same incredible multi-line rates and network experience as other customers.

The Simple Choice Plan has been wildly popular with families since its introduction in March. About 80 percent of customers who have signed up for the plan have opted for multiple lines.

Continues to Expand 4G LTE Device Lineup

T-Mobile also is quickly growing its premium lineup of 4G LTE-capable devices. Today, the company announced pricing and availability for three new devices, bringing its portfolio to nine 4G LTE-capable smartphones. The new devices include the following:

· Xperia® Z from Sony. T-Mobile will be the exclusive U.S. wireless company to offer Sony’s flagship water-resistant Android™-powered smartphone to customers this summer.2 The Xperia Z will be available for $99.99 down, with 24 equal monthly device payments of $20 for well-qualified buyers for 0 percent APR on approved credit3 through T-Mobile retail stores and select retailers, as well as online at starting July 17. On July 16, customers can also pre-order the device online from the same website and receive a free Sony Wireless Bluetooth Speaker gift with purchase (while supplies last). Customers may also purchase the device beginning today at any of the 38 U.S. Sony Store locations, including the flagship store in New York, or online at and will be eligible to receive the free Sony speaker as a gift with purchase (while supplies last).

· Nokia Lumia 925. Also starting July 17, T-Mobile’s first 4G LTE Windows Phone will be available for $49.99 down with 24 equal monthly device payments of $20 for well-qualified buyers for 0 percent APR on approved credit3 through T-Mobile retail stores and select retailers, as well as online at

· Samsung Galaxy Tab™ 2 10.1. T-Mobile will provide current Samsung Galaxy Tab 2.0 users with an over-the-air software update that will enable customers to take advantage of T-Mobile’s 4G LTE network in the coming weeks. Well-qualified customers may also purchase the device with the 4G LTE capability for $99.99 down with 24 equal monthly device payments of $15 for 0 percent APR on approved credit3 through T-Mobile retail stores and select retailers, as well as online at today.

JUMP! may not be available in all locations. See your sales associate at participating T-Mobile retail stores, or go to for details.

  • MasterMuffin

    Is T-Mobile the only carrier in USA that’s not evil? :D

    • JosephHindy

      Yes, and I don’t say that as a very happy T-Mobile customer right now. I genuinely think they’re the only “not evil” ones :D

      Here’s the shitty thing. If I enroll today, I can’t get a new phone until January :(

      • MasterMuffin

        You’d miss G2, Note 3, Honami, Nexus 5 and X phone, maybe even Oppo 7 :P/:(

        • Falco Lombardi

          If you enroll today you get a new phone when the current phone you pay monthly for has been paid for 6 months.

      • If you enroll today you get a new phone today right?

        • Simon Belmont

          No. I think it’s six months from when you enroll.

          That’s my understanding at least. Cheers.

          • Oh for current customers? Cause if you’re not with T-Mobile you can sign up now, get a new phone, sign up for this program, then get another new phone in six months, I think.

          • JosephHindy

            Yeah, new customers get their new phone the day of the contract signing anyway ;) but I’m a long standing T-Mo customer so I gotta wait.

          • Oh I gotcha.

          • Simon Belmont

            I just joined T-Mobile, so I’d have to wait. But, I tend to buy my phones outright at discounted prices online, unlocked, (that’s how I got my Nexus phone), and sell them later, if necessary, to put towards a new phone.

            So, this new option isn’t going to really help me. But, it will be good for folks who like upgrading a lot throughout the year.

    • Otto Andersson

      I use T- Mobile with my unlocked Galaxy s4 when I’m in the US. 30 bucks a month for unlimited texts and data. I don’t even need to give my name to pay for this if I come into a store… Also, the employees are payed quite well at T-mobile stores. I just wish there service was better in my area. In the Philadelphia are, there is a stigma that T-Mobile is for poor people and drug dealers :p

      • MasterMuffin

        Which one are you :DD Just kidding, that’s really cheap! Does it include LTE too?

        • I use the $30 prepaid plan that he’s using and it includes LTE for me. Can’t beat it.

          • MasterMuffin

            Can’t beat it indeed!

        • Otto Andersson

          lol I’m a little of this and a little of that. In Philadelphia, I wasn’t really getting an LTE signal. But I’d rather go to a flip phone than use Verizon eeeeever.

          • MasterMuffin

            Verizon only wants good…

            …amounts of money from you :D

  • Terry Lee

    $10 is what you would be paying for insurance or at least almost that. That in itself makes it worth it. It would make my wife happy as well, because I always “need” the newest tech. She would tell me to just knock myself out.

  • James Silva

    That’s a crazy deal! Too bad here in Canada we’ve got 3 years, not even 2 years. I’d definitely enrol in that program; new device every 6 months? Definitely!

    • Otto Andersson

      3 years…. good god. Phones are old news in like 6 months!

  • M. Clark

    Is it worth it? Hell yes!

  • I’m struggling to find the catch here. I pay almost that for insurance anyways.

    • Falco Lombardi

      No catch, just a good company providing good service to there customers

  • Simon Belmont

    I just jumped (pun intended) onto T-Mobile a few weeks ago. I’ve been really pleased with the data speeds and the pricing.

    JUMP seems like a good deal, but it doesn’t fit my pattern of keeping a phone for a year or two and then moving to a different device. This is tailor made for the multiple phones per year phoneaholic, though.

  • fresh_TD

    this is a good deal, Im that guy that gets a new phone about every 6 months or so, but the idea of being locked in for 6 months till you can turn it back in? lol a lot happens in 6 months in the tech/phone world.. still good though

  • Ruz

    And what happens to the old phone?