T-Mobile signs court-ordered agreement after ‘deceptive’ no-contract plan advertising

April 25, 2013

    T-Mobile

    T-Mobile announced their new, no-contract Simple Choice Plans last month. While there are technically no contracts, Washington State Attorney General Bob Ferguson discovered the carrier was failing to disclose important information. Because of this, T-Mobile has now entered into a court-ordered agreement.

    From the official press release:

    Today, the Attorney General's Office filed a court order signed by T-Mobile and effective nationwide that will ensure the company clearly communicates the limitations of its new “no-contract” wireless service plans and allows customers duped by the deceptive ads to exit their contracts with no penalty.

    Under the new no-contract plans, a phone can cost up to $20 per month over 24 months. This is on top of the cost of a data plan, and how T-Mobile makes their money back after selling phones for just $99 or $199.

    However, if you decide to cancel your service, you are required to pay for the phone in-full. According to the Attorney General’s Office, this is simply a different kind of two-year agreement, and should have been disclosed in a more direct manner. If you bought a new phone or service from T-Mobile between March 26, and April 25, you can receive a full refund by calling the carrier at 1-877-746-0909.

    To make matters worse, T-Mobile is required to contact all customers who purchased between those dates, and “advise them of their right to cancel and obtain a refund”.

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    Comments

    • http://www.facebook.com/nschiwy Nick Schiwy

      The United States of America: Where agreeing to pay for the product you purchased is akin to signing a contract….

      • Afaragh

        You *do* know that this is precisely the case any and every time you purchase something, right?

        • http://www.facebook.com/nschiwy Nick Schiwy

          My comment was dripping with sarcasm, I thought most people would get that.

    • http://www.facebook.com/christopher.roberts.16752 Christopher Roberts

      Yea ok this is just ridiculous!!! Here’s your phone for the down payment and don’t worry if you cancel service you don’t have to finish paying us for the phone WTF? GET YOUR SHIT TOGETHER PEOPLE!!!! Did you just expect to leave your phone balance unpaid??? Yea of course you did cause your ignorant!

      • Roberto Mezquia Jr

        Well i didnt’ get into this new contract stuff with them… My basic understanding was that you are on contract to pay off the phone, but i wasn’t aware that you had to pay it all up front when you leave… I assumed T-Mobile will still bill you each month for the device alone… That was my understanding, and i’m sure someone else thought the same thing too! I didn’t think they would give you a phone for $50 and then you can leave and not worry about paying for the phone… That would be just silly..

        • http://www.facebook.com/christopher.roberts.16752 Christopher Roberts

          If that was your understanding then I think you need help sir..

          • Jeff Weatherup

            You know, contrary to popular belief, it’s entirely possibly to disagree with someone without being condescending. It might just brighten someone’s day, not to mention yours, by simply being kind.

            • http://www.facebook.com/christopher.roberts.16752 Christopher Roberts

              Your right i’m sorry… I don’t feel better do you?

            • Jeff Weatherup

              As a matter of fact, I do. :) I’m being very honest when I say there’s nothing quite like being kind to someone. We all believe different things, but being bitter about it won’t change anything for the better.

      • Fred C.

        Before calling others ignorant, you may want to look in the mirror!

        Many people who went to this deal, as well as many who are looking at it, we’re told that even if they leave T-Mobile, they could just keep making the monthly payments on their device. Basically, it was being sold as two separate things – the service & the device. What Washington state has realized is that T-Mobile was still making them one single deal.

        And just a suggestion based on your comment, take an anger management class.

      • frequency8

        Reading comprehension class might be better.

        • http://www.facebook.com/christopher.roberts.16752 Christopher Roberts

          And how does your reply have anything to do with this article?

    • Oli72

      No contract still rocks. The smart ones get it first. Sounds like contract consumers need to talk there carriers.

    • RaptorOO7

      Just another SAG who has no purpose and no one knew his name so now he has to try and make a big splash. Yes people ARE stupid and DON’T read the paperwork and DON’T know what they are signing.

      Glad T-Mobile is clarifying for those too stupid to know what they are signing. I also do not require anger management classes because I teach them already . . . well I don’t but I did see the movie Anger Management and that was enough for me.

      • Mike Reid

        Yes.

        There are too many people who seriously think a high end phone should only cost $200. North America mostly, the land of 2-3 year contracts being standard.

    • monkeypox69

      What? Is someone supposed to be able to just walk away and get a phone that they haven’t paid for? How asinine.

      • frequency8

        No, they want to pay for it. They probably were not happy with the network and just wanted to cancel the service. Then pay off the phone over the 24 months.

    • hrishi

      This doesn’t happen in my country… You want the phone you u buy the phone… it makes you appriciate the phone better
      This is hypocrisy that made america loose so much
      Btw this reminds me of a song that was made specially for usa

      We’ve created us a credit card mess
      We spend the money that we don’t possess
      Our religion is to go and blow it allSo it’s shoppin’ every Sunday at the mall

    • Fii

      How was that ever not clear? It seems like a big fat DUH to me.

    • michael bayazeed

      U pay off the phone then u can cancel the service… Who would think that u can just pay payments on a phone that’s not activated with the service provider that’s giving u the opportunity to have a high end$$ phone in your pocket because not everyone can dish out 700+$ all at once on just a cell phone. If they just let u make payments on the phone and not have the phone service activated with tmobile then people would just make payments on a tmobile phone then turn around and get it unlocked for at&t…. And we all need anger management!

      • http://www.facebook.com/christopher.roberts.16752 Christopher Roberts

        Thanks for the back up lol…

    • http://www.facebook.com/david.allen.5895 David Allen

      This type of clearification is for those people that also require “Caution contents may be hot” warning labels on coffee cups as well.

      • fixxmyhead

        lol. sometimes im embarrassed to be an american

    • Chahk Noir

      Yes, go after the carrier for stupid shit like this, but give them a free pass on redefining the word “unlimited”. Great job, lawmakers. Way to protect the consumer.

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