April 25, 2013
24

T-Mobile

T-Mobile announced their new, no-contract Simple Choice Plans last month. While there are technically no contracts, Washington State Attorney General Bob Ferguson discovered the carrier was failing to disclose important information. Because of this, T-Mobile has now entered into a court-ordered agreement.

From the official press release:

[quote qtext=”Today, the Attorney General’s Office filed a court order signed by T-Mobile and effective nationwide that will ensure the company clearly communicates the limitations of its new “no-contract” wireless service plans and allows customers duped by the deceptive ads to exit their contracts with no penalty.” qperson=”” qsource=”” qposition=”center”]

Under the new no-contract plans, a phone can cost up to $20 per month over 24 months. This is on top of the cost of a data plan, and how T-Mobile makes their money back after selling phones for just $99 or $199.

However, if you decide to cancel your service, you are required to pay for the phone in-full. According to the Attorney General’s Office, this is simply a different kind of two-year agreement, and should have been disclosed in a more direct manner. If you bought a new phone or service from T-Mobile between March 26, and April 25, you can receive a full refund by calling the carrier at 1-877-746-0909.

To make matters worse, T-Mobile is required to contact all customers who purchased between those dates, and “advise them of their right to cancel and obtain a refund”.

Mike Stenger
Tech lover and enthusiast, I've been rocking Android since the EVO 4G. When I'm not here writing, you can find me on social media or cracking jokes that nobody laughs at.
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