Microsoft getting reports of Surface Touch Cover splitting and audio issues

by: Joe HindyNovember 11, 2012

When the Microsoft Surface tablet was released, there was a lot of people hopeful for the tablet’s success. Microsoft hasn’t done very well in the mobile game since Windows Mobile went down a few years ago. The Surface tablet, along with some new flagship phones is Microsoft’s first real play in the mobile scene in awhile. However, as it turns out, the Surface tablet is seeing some issues.

The tablet didn’t start out the best. According to The Verge, performance was good sometimes and bad other times. That’s not something you want to hear a reviewer say about your product. New reports are coming in that the Touch Cover has begun splitting on many units and that there is a fair amount of audio stuttering.

For the Touch Cover, it is being reported that the edges are starting to break in a manner that exposes the wires underneath. That’s never a good sign. The audio stuttering seems to be a come and go event and it doesn’t affect everyone. Unfortunately for many, Microsoft hasn’t been able to reproduce the problem on their end.

So what is Microsoft doing about these broken Surface tablets?

What any OEM should do when faced with a broken device. Microsoft has been reported as replacing the units with the Touch Cover problems free of charge. At the very least, we can say it could be much worse. Does anyone else remember the Xbox 360 RRoD epidemic?

So if you have the Touch Cover problems, your best bet is to get a hold of Microsoft and make them replace your Surface. The audio stuttering could either be hardware or a software problem. So right now there are no reports of what Microsoft is doing to help those people. Here’s hoping an answer is found relatively soon as no one likes stuttering audio.

Could this be the beginning of a big fiasco for Microsoft and its Surface tablet? Let us know what you think.

  • Peterson Silva

    Microsoft is new at this hardware thing. I guess one could expect there would be issues =)

    • epdm2be

      Not when you’re supposed to have +20 years experience in the IT-world.
      The big corps today are run by incompetent apes!

      • Can’t agree anymore

      • Peterson Silva

        Well, looking at it this way… I guess you’re right, hehe

  • You don’t want to hear these things on a “make or break” product like the surface is

  • Sounds to me like it should have cost $300

    • Magnesus

      More like $200 with that ancient screen resolution.

      • Jacob Broussard

        I don’t understand the resolution wars everyone is having now. 1080p is fine for a desktop with a 24″ screen or a TV with a 70″ screen, but 1366×768 isn’t adequate for a 10″ tablet or a 4.5″ phone? This reminds me of the megapixel wars with digital cameras a few years ago… Past a certain point, it really makes minimal difference and is just a dick waving contest to see who has the biggest numbers.

  • Glad Im not an early adopter.

  • They should have concentrated getting the next xbox out rather than this mess. The current one already is running a metro-esque dash anyway. Couple that plus games and touch interface controller….oh wait the Wii U comes out next week. lol I’ve never thought Surface would be a hit since they are so late to the ballgame with it. A couple years ago maybe it could have but now android tablets have too strong a foothold and high adoption rate. I know I would much rather have a Nexus 10 over the best version of Surface tablet anyday.

  • Benedict Tan

    Teething issues are to be expected. So far MS is handling it well (Not blaming it on the consumer like a certain other company would) but they should up the ante by coming up with a redesign for the issue.

  • strider_mt2k

    Probably from all that dancing around in the park flipping ’em around and clicking them together. I wondered if they were built to take that kind of nonsense when I saw that commercial.