Sprint’s excuses for their Do Not Call violations are comical
On Monday, Sprint agreed to pay the largest Do Not Call settlement to date to the Federal Communications Commission for $7.5 million for making unwanted telemarketing calls and sending texts to consumers.
Apparently, Sprint has quite the history with the Do Not Call registry.
In 2009, Sprint admitted to Do Not Call violations but claimed that they were due to an “equipment malfunction.” In 2011, Sprint paid $400,000 to the FCC due to additional Do Not Call registry complaints. Then in 2012, Sprint reported even more violations due to “human error and technical malfunctions.”
Thankfully, after several failed attempts and excuses, it seems that Sprint has finally mastered how to not break the rules when it benefits them, or at least we hope:
“The issues related only to Do Not Call Rules,” Crystal Davis, a Sprint spokeswoman, said. “We have conducted a thorough, top-to-bottom evaluation of our Do Not Call data management systems, and significant capital investments have been made to improve our Do Not Call/SMS Message architecture, oversight, and compliance.”
The FCC has put Sprint on a two-year plan to make sure it complies with commission requirements.
No word on whether Sprint has reported any malfunctions or errors in their system that ended up helping consumers with their bills or service.