Samsung and Verizon respond to Galaxy S5 “camera failed” issue, will send out replacement if needed

by: Andrew GrushApril 25, 2014

Samsung Galaxy S5 hands on color size vs all -1160823

Earlier this week, reports started surfacing about issues that some Samsung Galaxy S5 users were facing with their cameras failing on their brand new devices. While most of the complaints have come from Verizon users, reportedly at least a few AT&T and Vodafone users have also been plagued by the same issue.

When you buy a new device you expect occasional software hiccups, but it’s pretty irritating when something as important as the camera fails completely on you after only a few days. The good news is that Samsung and Verizon have responded to this issue already, and hopefully other carriers follow suit with their own PR announcements.

For Verizon’s part, they tweeted the above statement, making it clear that they’ll resolve the problem, even if they have to replace the phone. Samsung has also confirmed that they are aware of this issue, and says they are actively working to assist those that run into the problem. They also ask that customers call 1-888-987-4357 for help or visit their carrier to arrange an exchange.

At the time, it’s unclear just how widespread this issue is, though it does mean that buying a new Galaxy S5 could prove to be a gamble of sorts, even if Samsung and its partnering carriers will help you work through the problem if you run into it.

What do you think, are these type of problems to be expected when a new device launches, or should Samsung have done more to ensure that it’s hardware and accompanying software were working well enough to prevent such issues?

  • mobilemann

    So long as big red is replacing them with NEW phones and not refurbished units. Which i doubt.

  • Tyler Shaw

    I bought my verizon gs5 on launch day and have had no issues at all.

  • BenGezarit

    It is Sammy. What do you expect. S4 battery faulty units all over. And now S5 camera fail…..I was disappointed with my S4 and now clearly i would never buy Sammy again….

    • The-Sailor-Man

      Cool story bro.
      Bet that you’ve NEVER owned anything but icrap lately.

      By the way this here is Verizon fault. Not Samsung’s

      • BenGezarit

        I owned once icrap. I jumped on htc wagon.Then tried moto and sammy. Now i am more then happy to own G2.

  • John Zakaria

    A big YAY for Sony

    • Joshua Hill

      F Sony. My Z1 compact has flashbleed that it a design fault. Sony know about this and changed the design in subsequent models. However, publicly they deny everything. Effected users are left with faulty devices! Fark Sony.

  • t

    so typical of Verizon and Att. …failed ur customers again…..t-mobile rules them all

    • abazigal

      If this is a phone-related hardware issue, how is it limited to Verizon? Seems like only a matter of time before issues start cropping up with T-mobile’s own batch of S5 phones as well…?

      • chris

        probably will take a long time for T-mobile’s S5 complaints to surface.. what do they have like 3 customers?

    • Stephan Hall

      Totally agree. I’ve been very happy with the “T”!!!!

  • oooooiioio

    ☆ Most cost-effective website, factory direct delivery, all kinds of luxury brands, safe and efficient http://WWW.SOGARED..COM i página web. Mi sitio web es: tienen marcas: Nike, Adidas, Puma, Gucci, LouisVuitton, Armani, Burberry, Moncler, Ralph Lauren, Lacoste, Dolce & Gabbana, Hugo Boss, Abercrombie & Fitch, CalvinKlein, Dsquared2, Yves Saint Laurent, Tommy Hilfiger sitio:
    ◥◤◥◤◥◤◥◤ We are not the usual Chinese wholesalers

  • sammyhater

    sammy sucks waste of money better buy one plus one

    • Jeremiah Hawkins

      I agree to buy oneplus one, but I wouldn’t say Samsung sucks. There refrigerators and TV’s are good.

  • phantomsofthedesert

    Although my problem isn’t camera related. my issue is the battery on my Galaxy S5 International. my issue is the battery. the first couple of days after the initial full charge was great. only downloaded a few programs which I had on my Galaxy S 3. I had no issues with excessive battery drain. My Galaxy S5 battery just manages 1 day. according to my provider. (Optus) this is just a settling in period nothing to worry about. well after doing a reset and installing programs one at a time. I still get battery drainage. just over 1 day on a full charge. any thoughts on the matter would be appreciated. Gary

    • JusticePrevails

      Just one resolution cremate Samsung and its products and try Nexus Sony or HTC.

  • Chicken Luvva

    Cannot connect to camera app , camera is is currently in use by NSA app.

  • The-Sailor-Man

    If somebody ask , which fault it is, Verizon on Samsung??? Then just think!!!
    They both keep quiet, but for sure they both know which fault it is.
    There are two options. 1) Verizon or 2)Samsung

    1) Verizon fault. Samsung keeps quiet to protect Verizon’s honor . And keep the business there.

    2)If it was Samsung’s fault , you should know it by now , though. This is
    US. The country of Apple. And no one there cares about the Samsung’s
    honor. And it couldn’t be kept in secret in the izombie land. Where apple’s propaganda possess everything and pay well

  • Stephan Hall

    Nothing wrong with samsung. They are great phone. It’s not unusual for a new phone to experience problems. Although I’m not using a samsung phone, I’ve had no issues in the past with samsung phones. The problem I’ve with flag ship samsung phones …they are too expensive for what you get! In other words …. not enough “bang for the buck”!