Samsung and AT&T could soon offer one-time exchange for water damaged Galaxy S4 Active handsets

August 6, 2013
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samsung galaxy s4 active aa water resistance

According to Murphy’s law, “Anything that can go wrong, will go wrong” – and how!

What happens if you are a Galaxy S4 Active owner and things go wrong when exposing your little darling to water? Unfortunately, conventional warranties don’t cover water damage. The good news is that AT&T and Samsung may soon be offering an exchange program for those that run into water-related trouble, at least if an unnamed tipster reporting to PhoneArena proves correct.

In order to give their customers extra piece of mind, AT&T looks to be teaming up with Samsung to replace damaged devices with new Galaxy S4 Active handsets. The only catch is that this is a one time deal – after that, you’re on your own. The source claims that the details of this arrangement come from an internal menu over at AT&T, though no word on when the plan will go into effect.

So why are AT&T and Samsung offering the program so late into the game, when the phone has already been on sale for a while? It’s hard to say for sure, though high-profile reports of water damage could certainly have urged AT&T to offer some kind of extra protection for the S4 Active in order to better protect the device’s reputation.

With word of the program now hitting the web, it’s probably only a matter of time before AT&T and/or Samsung confirms it, at least if the news really is more than just a rumor. In the meantime, it’s always a good idea to get some kind of insurance plan on your device, especially when you plan on regularly dunking your phone in liquids.

Comments

  • Bone

    Nobody should buy this phone or any of similar build and expect that over time and inevitable drops they will still be safe in water. True waterproofing comes with a heavy price, literally. Everybody should just keep their phone away from water not purposefully near it, that’s just stupid.

  • Lil bit

    Meanwhile, my Old Xperia Z is doing just fine.

    Removable back cover on a waterproof phone? No, we already learned that from Xperia V, the waterproofing is a gamble. Xperia Z however, I trust it.

  • abazigal

    Maybe it’s just me, but won’t this offer simply serve to erode confidence in the waterproof-ness of the active? It’s like flat out admitting that the phone won’t work as advertised.

  • abazigal

    Maybe it’s just me, but won’t this offer simply serve to erode confidence in the waterproof-ness of the active? It’s like flat out admitting that the phone won’t work as advertised.

  • gordon brown

    If you’ve been using AT&T’s version of the Samsung’s waterproof Galaxy S4 Active, you’re in luck: Android 4.3 is starting to roll out in the form of an over-the-air update
    How to update