Regulations prevented Google from adding VoIP services to Google Fiber
If you think Google’s fast Internet service is already awesome then you will be amazed to know that Google considered offering phone services too along with its ultra-fast internet and TV packages in the cities it is currently offering Google Fiber. Google was interested in rolling out VoIP with its Fiber network, which the company launched last month, according to Milo Medin, the company’s vice president of Google Access Services.
While cost was not a problem for Google, the company didn’t proceed with its plans due to rules applied by the U.S. government. Medin said:
We looked at doing that. The cost of actually delivering telephone services is almost nothing. However, in the United States, there are all of these special rules that apply.
Medin noted that if Google had bundled VoIP service in Google Fiber then his company would have had to do a fair amount of extra work on billing system due to different state tax calculations in Kansas and Missouri. Medin said that the fact that Google Fiber does not offer phone services has not affected its popularity and it is working really well in the first market it was launched.