Users report Nexus 7 (2013) GPS problems – are you affected?

by: Bogdan PetrovanAugust 9, 2013

nexus 7 2013 aa design in hand

You might remember that Asus found itself in an embarrassing situation last year, when it was forced to issue GPS extension kits to all owners of the Transformer Prime tablet, due to faulty GPS components.

Now a new Asus-made tablet is in the spotlight for GPS-related reasons – the Nexus 7 (2013). According to numerous users of the device, the tablet is having problems securing or maintaining a GPS connection, making navigation with the device a hassle.

On various user forums, such as Reddit, XDA, or Google’s own Product Forums, people have been complaining that the Nexus 7 (2013) loses GPS connection and fails to lock in again, after working for a few minutes in the beginning.

Not all users have reported the same symptoms – for some, the Nexus 7 (2013) works fine for up to half an hours before losing connection, while for others, it only takes a few minutes for the GPS icon to start blinking.

Similarly, the solutions that some offered are not working for all users. While some can temporarily solve the problem with a reboot, others tried resetting the new Nexus 7 to factory settings or uninstalling updates. Currently, there is no solution that works in every case.

A Google product manager replied to disgruntled Nexus 7 (2013) owners on Google’s support forums, stating that the company is looking into the issue.

This is clearly a widespread issue, but we hope it doesn’t pertain to a hardware deficiency, which would be the worst case scenario for all parties involved. In case it’s just a bug, a software update should clear the issue in a painless way.

Nexus 7 (2013) owners, have you tried out the navigation functions of your device? Have you encountered any issue with the GPS on your new Nexus 7 (2013)?

[poll id=”342″]

  • Peter Ettenberg

    The update has broken my bluetooth keyboard compatibility.

  • jusephe

    Well, that was expectable. Considering the new screen, which is significantly pricier than the last one, asus was forced to make other components cheaper – which always results in lesser grade components that are unreliable.

    You get what you pay for.

    • Jason Yuen

      And how do you know it’s not a software issue? What proof do you have of this accusation? Are you an expert on gps components?

      • Farhi

        I guess he’s right. Asus will not deliver better hardware for the same price.. It doesn’t take a genius to realise that. If they gave the new tablet a better screen. CPU and more RAM that means some of its other parts are going to be worse.

        • Jason Yuen

          There’s a hundred other reasons that are just as valid. But to jump to such a conclusion is impulsive and often wrong. If this really is the case then there would be a recall of some sort. If there’s a software fix then you have your answer.

          • Farhi

            Let’s hope its a software issue. :)

        • tom

          Not necessarily true about the CPU and RAM. Keep Moore’s Law in mind.

    • Benjamin Pavel

      People reported of GPS getting better when they reset their devices so it’s most likely software problem :)

  • And after being one of the early adopters of the original Nexus 7, I am glad to say that I learned from my mistake and didn’t jump the gun for the refreshed model

  • Joan Manuel Duarte

    i bought my new nexus 7 , 2 weeks ago i don’t have problem with the gps but i have a serious problem with the fact that my nexus 7 (2013) , it restart everytime it wants , please i need help

  • Michael

    I don’t really care what the reason is. When I pay for something I expect it to work. It is TOTALLY UNSATISFACTORY for the GPS to not work correctly, each and every time. I have tried rebooting and it sometimes holds, sometimes does not. That is not reasonable for someone who travels fairly regularly. ASUS/GOOGLE/whoever, needs to get it fixed.

  • Javier Espinoza

    gps, multitouch issues , returned it to best buy after 15 day return policy expired ( on the 20th day) and got my money back.

  • Nancy S.

    I got it yesterday and I’m taking it back today it’s hot; froze up in camera mode; this one is a lemon! It sucks.