white nexus 4

You might have seen reports on the net suggesting that the white model of the LG Nexus 4 has run into a few shipping problems. It’s even possible that you have tracking information that says your order was intercepted in transit for return back to its origins. Don’t panic just yet! According to Google, it’s nothing more than a minor tracking number issue.

Here’s the email that Google is preparing to send out, letting you know what’s going on (if they haven’t sent it already):

A small number of customers were sent a ship confirmation with an incorrect tracking number on 5/31 and 6/3. In these cases the incorrect tracking number may indicate that the package is being returned to sender.

Please disregard this tracking number. Another ship confirmation with the correct tracking number will be emailed to you within 24 hrs. Please reference the tracking number in the ‘Thank You’ section of the ship confirmation.

Please rest assured that your package’s arrival date is unaffected by the incorrect tracking number.

In other words, Google says that you should be receiving your phone on time, with no delay, even if your order is currently listed as “intercepted”. For those of you that ordered the white model on the day that it launched, that means that it hopefully will be arriving sometime today.

This should come as a relief to those that had heard some of the wild theories that were making the rounds earlier, such as claims that Google had sent out the wrong color option, or that there might be something wrong with the first batch of units.

For those wondering, most of these tracking report issues seem to center around the 16GB model of the white Nexus 4, though it’s possible that those who ordered the 8GB model might also be affected by this tracking number issue.

So how about it, for those whose orders were originally due to be delivered today: did the white LG Nexus 4 arrive as promised?

Andrew Grush
Andrew is one of the three Managing Editors of Android Authority, primarily responsible for the overseeing of US team of writers, in addition to several other projects such as VR Source and more. He loves tech, gaming, his family, and good conversations with like-minded folks.
  • bozzykid

    I’m sorry but that is a flat out lie. If you have MyUPS you know if a package is being delivered to your address. The “oops we sent the wrong tracking number” is just another excuse for the Play Store’s complete lack of competence.

  • Pablo Calero
  • Jeff Lansberry

    I have to agree with bozzykid; Google Play Store has been feeding me line after line of BS since I received the email from MyUPS last night at 7:00pm. Right now I don’t think they have a clue what’s going on and they ‘assurance’ that the arrival date is unaffected is BS As well. Mine was scheduled for delivery today (Tuesday, 6/4) and UPS has already come and gone and I still haven’t received new info from Google and I’m pretty sure UPS won’t be coming now that its after 5:00pm. I’d rather be told the truth than have sunshine blown up my ass.

  • Jeff Lansberry

    Amazing. Just received an email from an Aaron over at Google Play who tells me tat he has a new tracking number for me but things are quite set up yet. I heck the tracking number and what is it? The tracking number for the original package headed back to Louisville, KY. Do they actually employ anyone at Google Play that had a clue?

  • Googleblows

    Same here. Got the same email as the article. It’s 10 pm CST…no phone. Thanks google