Nexus 4 not sold out, it’s just Google unable to keep up with ‘very high traffic’

November 27, 2012
40 91 28

Today was filled with quite a few Nexus 4-related updates. We learned that Google will only let customers purchase up to two devices and that T-Mobile received more Nexus 4 stock.

Later we heard that Google announced potential buyers that the handset will start selling again today, and then we told you that the Nexus 4 appeared to have sold out minutes after sales resumed.

Well, it turns out that the Nexus 4 wasn’t out of stock and it’s just Google that wasn’t able to keep up with demand for the handset. Or better said, it wasn’t able to cope with the increased traffic, which resulted in plenty of users complaining about encountering errors and not being able to put their orders in.

Normally, that wouldn’t be such a big – deal would it? – as this isn’t the first company selling stuff online that’s experiencing problems during sales of a popular device. But considering that we’re talking about Google here, a company that has a lot of experience when it comes to Internet traffic, servers, data centers and everything related to the online environment, you’d think it would be able to setup a system that wouldn’t crash as fast as it did.

The company posted a message on top of the Google Play Store to tell users the Nexus 4 was not out of stock:

Google Play is currently experiencing very high traffic. Nexus4 is not sold out and will still be available for purchase. Please try again shortly. Thank you for your patience.

But that doesn’t make things any better for disappointed buyers, does it?

How was your Nexus 4 buying experience (in case you decided to buy one today)? When is your unit shipping?

Comments

  • Heinrich

    Mine finally went through about 4 and a half hours after the initial sale time. It says it ships in about 6-7 weeks. actually now it says on the page that it will ship in 7-8 weeks. fml. I guess i will just have to wait. it was nice that the order finally went through though.

  • mike

    i’m in Canada so i need to wait. FML

    • nick

      how come we have to wait?

      • http://twitter.com/cstewbacca Callum Stewart

        Well I am in Vancouver and luckily have family in the states that I sent it to, bought it via the play store using a proxy server :)

        • Apple_Nexus

          Which proxy server did you use? Trustworthy?

  • Androidguy19

    Ordered a 16gb. 2-3 week delivery schedule.

  • Jean-Marie Bise

    I finally found a solution to buy one without getting error!

    disable javascript on your browser except for website:https://checkout.google.com

    thus you will be redirect to old payment of play store and it works without getting error!

    • http://www.facebook.com/KartikeBhagat Kartiké Bhagat

      Confirmed, worked for me too! Thanks man, you are awesome!

  • AndroidBrian

    Its 3-4 weeks for the 16gb and 7-8 for the 8gb. There easy to purchase now.

  • http://www.facebook.com/salsa.sam.9 Salsa Sam

    It is looking like the Nexus 4 won’t be be available in Australia until 2013, and I may have bought an S3 by then..

    • Paul

      where did you hear that – can you confirm it?

  • http://www.facebook.com/salsa.sam.9 Salsa Sam

    It’s annoying seeing posts that it is available and expect to pay $399 for the 16GB version in Australia.

  • Matthew

    I managed to get mine in the 1-2 week expected ship, I hope it stays that time. Either way I would have been happy knowing it was on it’s way.

  • Matthew

    Also if you did not realize you are basically “pre-ordering” the phone for when Google has more units. They will probably only change the ship time from now on, but you will be able to order it still, so whatever time you got on your confirmation email for shipping should be when it ships, as long as Google’s estimates on when they will have them in are correct.

  • Alex

    I waited patiently for about two hours refreshing frequently waiting for it to let me check out and it finally did. Mine ships in 2-3 weeks.

    • Matthew

      I had to for an hour and a half, I managed to get 1-2 weeks.

      • http://twitter.com/cstewbacca Callum Stewart

        Whaaaa? I was able to within the first 12 minutes and got 4-5 weeks -_-

        • Matthew

          16GB, not 8GB

          • P233asw

            because yours is probably the 8GB version, the 16GB ships faster (lets just hope it ships soon for all of us on a first come, first serve basis, because last time Google really messed it up).

          • Matthew

            mine s the 16GB, Callum’s is probably the 8GB (I am assuming you meant to reply to him), and that is what I am hoping too, if the shipping time lies I will be mad at Google yet again

  • http://www.facebook.com/salsa.sam.9 Salsa Sam

    Whenever it becomes available it is $416 US in Australia

  • peters~

    google stinks! They should have put a cap on how many people buy back on Nov 13th. Idiots.

  • r jimenez

    Hey if your able to get in cart and get to the proceed part just tap it a bunch of time it work for me a few times it will take you to payment and address tap proceed about 20 or 30 times

  • Apple_Nexus

    Because Google aren’t used to such high traffic? Good thing they don’t try to run a search engine!

  • ZiCott

    10 minutes, and 2-3 weeks delivery…=), no problems what so ever….=)

  • New Bing Search User

    Horrible experience buying the 16gb. I hadn’t used google play since before it was called google play. The shipping address was old/incorrect. I was able to purchase the phone at 2:59 in NY, but had to cancel the order because of the address issue.

    I called the support group which was a mistake – the group should really go the way of buzz and wave. They told me the phone was out of stock and had no info on when it would be back in stock. They followed up with a snide/snarky email (it was a pleasure dealing with you too Stephanie and I hope you have a nice rest of the day as well – not).

    I persisted and completed the order two hours later. It may be here in a week or two.

    It’s odd that google charges $14 for 2 day shipping given the one to two week delay.

  • Nixon

    What about Europe? Any news? How come Google announce only about USA?

  • Max

    In my case, one a half, I got 16G finally, estimated ship 1~2 weeks.